Published by Pantaya on Jan 12, 2023

Report an issue with Pantaya.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Pantaya - Streaming in Spanish?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pantaya to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Pantaya - Streaming in Spanish image 1 contact Pantaya - Streaming in Spanish image 2

Pantaya Customer Insights

1. Other than that, I truly recommend it!The app on tv is great, works just fine, not too many titles and genres to choose from, the app on the smartphone is as good as on the tv, the only problem is that the app pops up by itself, even when nobody is touching the phone or is charging, an example is, I was on a conference video call at my work and the pantaya app just pop up, press the button to turn it off but the only thing that did was ended the call, that's the only problem, I wish that to be fixed and see new moviesMovies play well, I'm still on the free trial.

2. You could probably binge watch everything they have to offer within the first month if you tried as of now.I'm trying to cancel my subscription and it won't let me and on top of that it was soppose to be 1 Dollar for the first 3 months and it wasn't they charged me 5.99 from the get go and to be honest very few good movies/ series on here.

3. Please let us cancel the subscription.No option to cancel and it keeps lagging on my phone app.

4. Customer service keeps telling me they cancel and I keep getting charged.

5. I wouldn't recommend this to anybody the simple fact that it won't let you cancel subscription is a huge red flag.

6. I was also able to cancel my subscription without any issues.

7. Dont waste your money.Horrible issues, lack of care from customer service department.

8. Soooo upsetting!Cannot cancel the subscription.

9. I mean whats the point of paying whole year of subscription when it doesn't even work.

10. Once I binge watched it, I noticed a large selection in latino movies/series that I saw growing up and that I haven't been able to find anywhere else.

11. I've been charged for a year subscription and a monthly subscription.

Steps to Troubleshoot & Fix Pantaya Issues

1. Fix Pantaya Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pantaya: Restarting the app will resolve most errors.
  2. Update the Pantaya App. Here is how:
    1. On Android goto PlayStore » Search for "Pantaya" » Open Pantaya - Streaming in Spanish » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pantaya » click "UPDATE".
  3. Clear Pantaya - Streaming in Spanish app cache: Clearing cached data will force your app to retrieve the latest data directly from Pantaya servers.
    1. On Android, goto Settings » Apps » Select "Pantaya - Streaming in Spanish" » click Storage » click "Clear Cache".
  4. Check Pantaya app permissions. If any of these permissions required to use your device's features are disenabled, Pantaya might not work.
  5. Uninstall and reinstall Pantaya. If nothing else has worked, completely uninstall Pantaya then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pantaya not working


2. Fix Pantaya Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pantaya be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pantaya not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pantaya may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Trying to log in and it’s says my email is not correct but they are already billing me can you please contact me at 832-630-0419

    — by salvador 2 years ago

  • I get subscriber 3 dollar for 3 month by Facebook always wen open the pantaya say I need message need renewed if not I want to cancel my subscription

    — by Ida 2 years ago

  • I signed ip for free trisl and immediately was deducted $49.99 from my bank account

    — by Leticia Palos 2 years ago

  • I need to log in to my account

    — by Daniel Gomez 2 years ago

  • Necesito hacer el log in y no me lo acepta,, no reconoce mi email o password

    — by Daniel Gomez 2 years ago

  • You overcharged me i need my refund

    — by Lizbeth 2 years ago

  • Cancelar esta suscripción por favor no la necesito

    — by Carlos Martinez 2 years ago

  • I canceled the service two months ago and you still taking monthly payments out of my debit card and I need you to stop

    — by LIBBET RODRIGUEZ 2 years ago

  • I forgot my password and I out there that i forgot my password and it says they had send me an email to change it but I haven’t received the email

    — by Ariana 2 years ago

  • I cancel my subscription, 3 months ago and I just notice you guys keep charging me , whyyy?? I need it cancel please

    — by Maria Beaumia 2 years ago

  • I apply my free week and you guys charge me. I need my refund

    — by Fransheska Marie Serrano 2 years ago

  • Yo cancele ase 2años u me diguen cobrando q devo hacer para q dejen de cobrar

    — by eliseo Gomez 2 years ago

  • No puede funcionar mi correo electrónico y mi contraseña en mí celular para abrir pantaya y ver la programación, me marca que mi correo electrónico y mi contraseña no coinciden, en cambio en mi aparato de roku conectado al televisor funciona al 100 por ciento, con el mismo correo electrónico y la misma contraseña, quisiera habrir la aplicación en mi celular, me podrían ayudar por favor, gracias.

    — by Jose castillo 2 years ago

  • I wanna cancel this.

    — by Armando bautista 2 years ago

  • Que paso con mi suscribcion

    — by Alejandro Aranda 2 years ago

  • Hola buenos días compañía de PANTAYA solamente les pido que por favor me regresen mi DINERO yo tengo como 8 meses que cancele el servio y me están cobrando todavía no es justo solamente quiero que me regresen mi DINERO por favor $49.99 Dólares por favor me puedes contactar al Teléfono 3012662894 o a mi correo electrónico ; Jimenezgtz1481@redacted Gracias por su comprensión solamente les pido que sean consciente si yo no huso su servicio de pantaya que dios los bendiga Espero su respuesta gracias

    — by Hugo Jimenez 2 years ago

  • Me cobraron doble pago según era para un año me quitaron de mi tarjeta 49 dollar

    — by Raul Garcia 2 years ago

  • Me cobraron doble pago según era para un año

    — by Raul Garcia 2 years ago

  • Ase un par de meses ise un pago de 50 dollar me dijeron que era por un año y de nuevo me lo cobraron

    — by Raul Garcia 2 years ago

  • I need to cansel my account i been trying to open my app to wash movies and i cant because i dont remember my pass word , i been trying to reset it and is not letting me

    — by Rosa 2 years ago

  • Ya tengo varias semana que la app esta fallando cuando pongo alguna película o serie lo único que hace es estar dando buenas el sirculo para esperar que pueda ver y no es mi Internet ni mi colección ya que lo ago con las demás app como Netflix, hulu, Disney+, y trabajan a la perfección si está situación sigue pediré que mi suscripción sea cancelada espero que puedan solucionar esta situación gracias por su pronta respuesta

    — by Ismael 2 years ago

  • I want the screen to be returned to me. my money never subscribes me in pantaya. I have been charging from 12/9/2020 until 24/3/2021 on my card .banck of America cards. 4049 . Pantaya screen has been charging me without my permission. $ 3.00 $ 5.99. I want my money back.from 9/12/2020 too3/24/2021 .

    — by Idalia milla 3 years ago

  • Deseo cancelar la cuenta ya que la programación es lo mismo y tiene mucho contenido sexual

    — by Katherine Rosario 3 years ago

  • Quiero cancelar mi servicio ya me lo cobraron 3 veces Esta al nimbre de mi esposo miguel arjon y quiero que me regresen mi dinero por favor me cobraron 1 dll dos veces y la tercera ves 6dlls

    — by Lorena 3 years ago

  • I WOULD LIKE TO CANCEL A SUBSCRIPTION BUT I CANNOT LOG INTO MY PANTAYA ACCOUNT DUE TO THE FACT THAT I CANT GET AHOLD OF MY PASSWORD FOR THE GMAIL I HAVE LINKED TO PANTAYA. I simply want to cancel my subscription

    — by Monica Sanchez 3 years ago

  • Necesito hablar sobre mi cancelación

    — by Tatiana Mejia 3 years ago

  • I have Pantaya through comcast, do I need to make an account on your website or app?

    — by Elizabeth Ledesma 3 years ago

  • I have been charged twice for the yearly subscription and also the monthly one I want all of my money back, i would not like service with Pantaya again.

    — by Yvonne 3 years ago

  • Necesito ayuda con mi contraseña para poder ver Pantaya en mi otra televisión por favor

    — by Casimiro Hernández 3 years ago

  • I just need to cancel my subscription and I’m having problems if you could do it for me that would be great, thanks.

    — by Luis a guilt 3 years ago

  • I need to cancel the subscription

    — by Alma Alanis 3 years ago

  • I'm having problem signing in to my pantaya account. i have a.new.email address from the last time my account was.active or it can also be my password. Please contact me ASAP

    — by Manuel Ayala 3 years ago

  • I canceled my subscription and I’m still being charged.... Cancel subscription Now!

    — by Alma 3 years ago

  • Hello around December 26th there was a couple subscriptions of Pantaya and was wanting more information about that, if possible. Like what movie/shows were watched or purchased. Or what device was used, any information that will help me know who watched it or subscribed. It’s under my name and was thru Amazon prime. I asked them too but couldn’t give me more information but the pantaya and date. Rascal2821@redacted
    720-447-9410 Fernando Ramirez

    Thank you

    — by Fernando Ramirez 3 years ago

  • Quiero cancelar mi suscripción por favor

    — by Edgar Villatoro 3 years ago

  • My movies keep freezing when I stream Pantaya it’s very frustrating please fix this problem

    — by Roxana Lujano 3 years ago

  • Problemas para abrir cuenta

    — by Iris m Sandoval colon 3 years ago

  • Pague el servicio por un año y no tengo servicio no tienen ni un número para servicio al cliente

    — by Juan Ramirez 3 years ago

  • Yo por error hice la suscripción anual y yo quería la mensual, ya me cambiaron la suscripción pero no me devolvieron el dinero cuando me van a devolver el dinero

    — by Eli Rivera 3 years ago

  • I wanted to take the promotion of watching the screen for free and what he did was charge me for the annual subscription, I canceled it immediately and yet they charged me for the entire year, I want my money to be returned to me.

    — by German Rosero 3 years ago

  • No puedo entrar a mi cuenta

    — by Gerardo Martinez 3 years ago

  • Quiero canselar mi cuenta

    — by Julio 3 years ago

  • Mala aplicacion

    — by Ana Rivera 3 years ago

  • Why was there a charge of 6.42 cents to my account if j am still in my free tria? This is so upsetting.! Please refund that money back to my account or please explain to me the why and for what that charge was

    — by Diana Martinez 3 years ago

  • Necesito se comuniquen con migo. Por mi correo electrónico o por llamada. Quiero que por favor desvincular mi tarjeta de los cobros que me están haciendo aún cuando yo ya cancele la suscripción de pantaya

    — by norma soto 3 years ago

  • VZMD

    — by Saida Orona 3 years ago

  • Quisiera cancelar la aplicación de pantaya

    — by Ivan 3 years ago

  • Hello I forget my email and password on my pantaya account how I can login can u guys help???

    — by antonio 3 years ago

  • please cancel subscription. I don't like your channel or selection of movies + I can't see the titles of the movies when scrolling down

    — by Ada Martinez 3 years ago

  • Hola necesito cancelar la subcripcion pues puse mal el numero de la tarjeta q queria usar

    — by Daynaise Gonzalez 3 years ago

  • envien respuesta a lo que acabo de preguntar.
    o si no para cancelar y pedir me regresen mi dinero

    — by MARIA AMALIA VARGAS 3 years ago

  • Nesecito que me llamen lo ante posible al numero 347-280-7667

    — by Indyra palacios 3 years ago

  • No puedo abrir la aplicación,cambié de teléfono y me pide correo y contraseña,las pongo y me marca error y me pide el correo para mandar un mensaje para restablecer la cuenta y nunca llega el mensaje

    — by Dolores Aguirre 3 years ago

  • It’s been numerous emails I have submitted in regards to my account I am unable to view movies with my application therefore no representative has contacted me

    — by Maria Texeira 3 years ago

  • me cobraron mucho kiero canselar

    — by Aurelio Cruz 3 years ago

  • I had canceled my subscription on Dec and I just got charged again. How do I get my money back

    — by Irma Flores 3 years ago

  • Quiero restablecer mi contraseña ya me enviaron el link pero me manda a la aplicación sin darme opcion de cambiarla yo quiero iniciar sesión en la tv.

    — by Mary Villicana 3 years ago

  • No funciona mi aplicacion

    — by Cinthia 3 years ago

  • i subscribed to Pantaya but cannot se it on my TV?

    — by Laura Trujillo 3 years ago

  • im trying to sing in my Pantaya app using my fire stick and it will not to open with my pass word.

    — by Laura Esther Mendoza 3 years ago

  • I can't watch pantaya in my iPod 12 pro

    — by Veronica Bernaldez 3 years ago

  • I want to cancel pantalla how can I do it ??

    — by Maria Adrover 3 years ago

  • Quiero cancelar pantalla no quiero eso más!!

    — by Maria Adrover 3 years ago

  • Ocupó ayuda

    — by Maria 3 years ago

  • I want now now if i can change the email on the account the one they have right now is my daughter and i want to chenge with my email

    — by Elvira Garcia 3 years ago

  • Me cancelaron la programación y me siguen cobrando

    — by Rodolfo Ramirez 3 years ago

  • i cant connect or locate my account other than at home when i use it

    — by maria gasca 3 years ago

  • I can't login

    — by Nilda M Esquilin 3 years ago

  • Pague mi subscription y no puedo entrar me pide volver a pagar

    — by Belen Alcaraz 3 years ago

  • Hola tengo tres meses y no e podido abrir mi aplicación y no e visto ningún programa quisiera me pidan ayudar gracias

    — by Arturo Gutierez 3 years ago

  • How to sign in on my roku using my iTunes account? Please and thanks

    — by Venus Fernandez Monroy 3 years ago

  • I have been charged $50 for 1 year subscription with out my permission I need my refund back. (915)9907788

    — by Adriana Mercado 3 years ago

  • cant remember password for pantaya

    — by Gabriel Villafana 3 years ago

  • Necesito reembolso. Me cobraron 2 veces

    — by Almaguer Mary 3 years ago

  • I down loaded Netflix in my iPad 12 but it does not have pantaya

    — by Jesus R Ayala 3 years ago

  • I would like my money back

    — by Richard Gonzalez 3 years ago

  • Necesito renovar mi subscripción y no se como hacerlo

    — by Glenda Vázquez 3 years ago

  • Hi Hop Instagram I'm getting charged for the service and I don't get to use it because somehow I can log into my account thanks

    — by Jose r robles 3 years ago

  • Compre un lg tv y no puedo descargar la aplicacion de pantaya como puedo hacer?

    — by Herber 3 years ago

  • Hey I have a account with you guys with another email that is mariadeguadalupe1208@redacted but when I tried to log back in it didn't let me I was wondering if you guys could help me if I can't log in will like to cancel the account because you guys charged me from my bank account today. Can y'all call me please my phone number is 7082447612 thank you

    — by Virginia Alejandro 3 years ago

  • Porque me están cobrando 2 meses del servicio si yo lo tengo cancelado

    — by Efrain delgado 3 years ago

  • Me estan dando muy mal servicio

    — by Maria Luna 3 years ago

  • I want to cancel

    — by Walquiria 3 years ago

  • Is there a way i can talk to a live person

    — by Irene Casillas 3 years ago

  • I UPDATED MY PAYMENT METHOD AND GOOGLE CLAIMS I RESUBSCRIBED TO PANTAYA BUT WHEN I GO ON THE APP IT TELLS ME TO UPDATE PAYMENT METHOD. HOW DO I GET THE APP RUNNING AGAIN?

    — by Evelyn Quinones 3 years ago

  • how can i change my email address I put the wrong one.

    — by francisco 3 years ago