Published by Lightricks Ltd. on Nov 28, 2023

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Why should I report an Issue with Videoleap: AI Video Editor?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lightricks Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Videoleap: AI Video Editor image 1 contact Videoleap: AI Video Editor image 2

Videoleap Customer Insights

1. But after re-download to start to make videos again it doesn't export any files unless the absolute worst setting and editing had becoming a mother trucker to do.. keeps closing it on me and sometimes it will continue to play even after I pause it to continue editing.

2. Editing is fine and works great if you're doing something simple, but if you want more than a sound file and one image, good luck, buddy, you only get 1 layer where everything constantly overlaps.

3. Used to be my favorite app 😪I've spent hundreds of hours editing the world's greatest (most underrated)aggressive inline skate Flix °INSTA°@rasta_donte ™ and this app once delivered spectacular results.

4. Very disappointed and won't be paying to use this.Makes it impossible to cancel free trial or reach customer service.

5. The same error message has come up everyday for the entire week and no one from customer service has reached out to help.

6. I updated it just now but there are two features that are important and it's taking me too long to finish my video just because the two very simple features crash all the time.

7. Plus sometimes it can be annoying to have to click through every single picture or video to get to the one I want.

8. Last week I went in to make a video and I no longer have access to the premium features.

9. Used to be my favorite video editing app.

10. Update: I've reached out again for support and am not even getting a response back.Very nice, it doesn't kick people out very easily.

11. So many options, endless possibilities, it constantly adds Fresh features like AI templates and many more unique ways to express your creative side.

Steps to Troubleshoot & Fix Videoleap Issues

1. Fix Videoleap Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Videoleap: Restarting the app will resolve most errors.
  2. Update the Videoleap App. Here is how:
    1. On Android goto PlayStore » Search for "Videoleap" » Open Videoleap: AI Video Editor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Videoleap » click "UPDATE".
  3. Clear Videoleap: AI Video Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Videoleap servers.
    1. On Android, goto Settings » Apps » Select "Videoleap: AI Video Editor" » click Storage » click "Clear Cache".
  4. Check Videoleap app permissions. If any of these permissions required to use your device's features are disenabled, Videoleap might not work.
  5. Uninstall and reinstall Videoleap. If nothing else has worked, completely uninstall Videoleap then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Videoleap not working


2. Fix Videoleap Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Videoleap be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Videoleap not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Videoleap may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi,
    Would you mind canceling my subscription for me please?

    — by Katherine Smith 1 month ago

  • Bonjour,
    J'ai téléchargé votre application et je viens de m'apercevoir que j'ai un hors forfait de 39,99€! Je ne savais pas qud c'était payant! Pouvez-vous annuler l'abonnement et le montant dd 39,99€. Mon téléphone 0666575096
    Je vous remercie

    — by Owczarczak 3 months ago

  • Please unsubscribe my membership.Thanks

    — by angelique hiles 1 year ago

  • I need a refund as money was taken from my bank account for a yearly subscription when i only used the app on a free trial.

    — by Antonio 1 year ago