Published by HyperWallet on Nov 2, 2023

Report an issue with HyperPay.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with HyperPay :Wallet Crypto & Card?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HyperWallet to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact HyperPay :Wallet Crypto & Card image 1 contact HyperPay :Wallet Crypto & Card image 2

About HyperPay :Wallet Crypto & Card

1. HyperPay off-chain wallet, currently supports 50+ mainnets and 157+ mainstream coins, and provides rich functions such as assets value-added, instant exchange, collateral loan, market tracking, multi-signature co-management; on-chain wallet also supports BTC/ETH-led 30+ mainnets.

2. Quick application for a HyperCard the digital currency prepaid card!

3. HyperPay on-chain wallet is one of the wallets that supports the most public chain currencies on the market.

4. Users can deposit USDT, BTC, ETH and other crypto assets in the HyperPay App, which can be quickly converted into the equivalent amount in USD or EUR into HyperCard.

5. HyperCard can be used in more than 50 million merchants in more than 176 countries, and can be accepted by tens of thousands of ATM around the world, enabling cryptocurrency payment anytime, anywhere.

6. Currently, it supports more than 50 public chains, and DApps of public chains such as ETH, TRON, EOS, BSC, HECO, OEC, HSC, Polygon, AVAX, Fantom, Sol and etc.

7. About HyperCard , Participate in the event to get a free credit card; purchase USD, btc, NFT, etc. on online apps using visa&mastercard virtual credit/USD card/debit card; the best online virtual prepaid credit card can be used worldwid; issuing banks' customized cards, such as India VCC Card, Nigeria Free Virtual USD Card, Ghana Free Virtual Card, UK Online Card, Malaysia Virtual Card, American Virtual Credit Card, etc. ; creating a free credit card is very simple.

HyperPay Customer Insights

1. Wow, plus monthly maintenance, plus other fees for deposits & international fees..... This project is much too expensive - good idea, but hella expensive.App is not opening after 3days automatically closedI don't understand all these haters around here, I ordered HyperPay Virtual Visa Card and it had been issued less that 24 hours and I used it so this platform is legitimate.

2. This application contains everything you have ever heard about digital currency and the world of finance and banking, and it was able to win my trust in a financial application after many years in the easiest way possible with its services.

3. so you have to keep trying, sometimes for a couple days.This application is my love, I have never called any application my love in Google Play.

4. HyperPay decided to change everyone's ETH addresses without giving us due notice, and as a result I lost $100 on a transaction that went to an old address.

5. I am not going to trust these people to not loose my money in the future.this is an updated review.

6. requires text and email confirmation but most times email doesn't arrive until after the timeout period.

7. The app itself is decent (the UI could have a few bugs removed), but the support is absolutely terrible.

8. support was a little slow but they did help and everything ended up working as expected.

9. originally gave 1 star due stuck coins and issues withdrawal.

10. thank you, Yuhanna LLC yuhanna.topIt's $150 to get a card.

11. The platform ate my money, and i have no way of getting it back.

Steps to Troubleshoot & Fix HyperPay Issues

1. Fix HyperPay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HyperPay: Restarting the app will resolve most errors.
  2. Update the HyperPay App. Here is how:
    1. On Android goto PlayStore » Search for "HyperPay" » Open HyperPay :Wallet Crypto & Card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HyperPay » click "UPDATE".
  3. Clear HyperPay :Wallet Crypto & Card app cache: Clearing cached data will force your app to retrieve the latest data directly from HyperPay servers.
    1. On Android, goto Settings » Apps » Select "HyperPay :Wallet Crypto & Card" » click Storage » click "Clear Cache".
  4. Check HyperPay app permissions. If any of these permissions required to use your device's features are disenabled, HyperPay might not work.
  5. Uninstall and reinstall HyperPay. If nothing else has worked, completely uninstall HyperPay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HyperPay not working


2. Fix HyperPay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HyperPay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HyperPay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HyperPay may not be able to connect to the Internet when running in the background.

Reported Issues