Published by Lean business services on Mar 1, 2024

Report an issue with Sehhaty | صحتي.
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contact Sehhaty | صحتي image 1 contact Sehhaty | صحتي image 2

About Sehhaty | صحتي

1. Sehhaty is provided by the Ministry of Health in Saudi Arabia, in line with its vision to increase access to care, improve standards of healthcare and increase health awareness in the community.

2. It is the National Population Health Platform for all citizens’ and residents’ health information and related services in Saudi Arabia with over 24 million user registered.

3. Within the Ministry's strategy to facilitate access to health care and improve, its quality, great achievements have been accomplished to integrate all applications in the health sector.

4. It aims to enable individuals to obtain their health information and receive medical e-services provided by different health organizations in the Kingdom.

5. Work is ongoing to complete to merge with the rest of the services in the health systems. Appointments: +3. Medical Reporting (e. g. Sick leave): +9.

6. So far; Mawid, Tetamman, Sehha app. , RSD and insurance card from the Council of Health Insurance have been merged.

7. Promoting healthy lifestyle and awareness: +2 Million Registered individuals in the walking campaign and +700K in Know Your Numbers Initiative for capturing health related vital signs.

Sehhaty | صحتي Customer Insights

1. Please Make the new update that fix this issue available ASAP After contacting the support, the only suggestion they have is to uninstall the app and reinstall it... Very useful!!!برنامج عقيم لا يستفاد منه يحتاج تعزيزه بالمعلومات الطبية للمريض وإدخال جميع العيادات وفتح المواعيد The issue not on the APP, the information feed to app has deficiency and appointment section has deficiency too because a lot of clinic not appear even there you can't make a real appointment.

2. Can't open after the latest update.Vaccines option not working showing multiple window about an error occurred.

3. It's annoy me! Even I restart my phone still the apps is not working! Somebody helpI didn't have blood pressure before, but after using this application, I got blood pressure from how annoyingly slow, and frustrating to use.

4. it's look like decoration saying that's the ministry of health aligned with Electronic process.This app no longer works after your last update.

5. Kindly adivseI just want to inform that after I update my sehhaty apps I cannot open it again.

6. I had to restart my phone 3 times since closing the app doesn't do anything.As i try to link it with Google fit is always gives the message that it is blocked cz it was trying to access sensitive info Plz fix it or do a tutorial on how to fix itPlease fixed your app.

7. This is a problem, fix itAfter update there is an Issue in taking appointment.

8. It closes saying it contains a bug and that we need to update the app when a new update is available from developper.

9. The app cannot open after the last update.

10. Already complained but nothing is happened.صعب الربط مع قوقل فت او تطبيق الصحة في جوالات سامسونج.

11. Can't able to book an appointment, once we select dispensary the application automatically closed.

Steps to Troubleshoot & Fix Sehhaty | صحتي Issues

1. Fix Sehhaty | صحتي Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sehhaty | صحتي: Restarting the app will resolve most errors.
  2. Update the Sehhaty | صحتي App. Here is how:
    1. On Android goto PlayStore » Search for "Sehhaty | صحتي" » Open Sehhaty | صحتي » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sehhaty | صحتي » click "UPDATE".
  3. Clear Sehhaty | صحتي app cache: Clearing cached data will force your app to retrieve the latest data directly from Sehhaty | صحتي servers.
    1. On Android, goto Settings » Apps » Select "Sehhaty | صحتي" » click Storage » click "Clear Cache".
  4. Check Sehhaty | صحتي app permissions. If any of these permissions required to use your device's features are disenabled, Sehhaty | صحتي might not work.
  5. Uninstall and reinstall Sehhaty | صحتي. If nothing else has worked, completely uninstall Sehhaty | صحتي then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sehhaty | صحتي not working


2. Fix Sehhaty | صحتي Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sehhaty | صحتي be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sehhaty | صحتي not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sehhaty | صحتي may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I can't open Sehhaty app on my phone. What could be the problem?

    — by Najma 1 month ago

  • I have pending request to add my wife as dependent. This request is pending for quite a long time.
    My Sehhaty ID is 2369547944
    My wife Sehhaty ID is 2553615010

    — by Victor Maniulit 2 months ago

  • I have pending request to add my wife as dependent. This request is pending for quite a long time.
    My Sehhaty ID is 2205916808
    My wife Sehhaty ID is 2210084923

    — by ARNULFO VALENCIA 3 months ago

  • I am a ofw and im here now in outside of saudi arabia..please help me how to open.my sehaty account because i need a copy of my covvid 19 vaccination card..

    — by Elmer Patacsil 5 months ago

  • Hownto open my accoun in sihaty outsside in saudi arabi.becouse i need my vaccine certifacate copy.

    — by Elmer Patacsil 5 months ago

  • Can i have my vaccination certificate

    — by Hanamae Nagallo 6 months ago

  • How can i get my medical report in sehhaty. My old number unfortunately😢 closed not coming otp so please 🙏update my new number
    My iqma I'd -2483254815
    My old number-0581917808
    My new number- 0509281529

    Please my new number update thank you... (0509281529)

    Please update number

    — by Gulnizam 1 year ago

  • My old number is closed please remove my number thank you

    — by Gulnizam 1 year ago

  • How can i get my medical report in sehhaty. My employer already forgot the number that they use to registered. Can you help me please i really badly needed my medical report from sehhaty.

    — by Caren T. Tacud 1 year ago

  • my sick leave report is still not in the sehatty system.. how long does it take for my sick leave to be in the sehatty system?

    — by nice dela cruz 1 year ago

  • My ego block from 1 week can you open back please I don't know the reason why they block I'm a good driver I'm working professionally

    — by Hassan almaouf 1 year ago

  • how to print out sehaty medical report without phone number

    — by maaz 1 year ago

  • Good day how to change my old iqama number to a new one

    — by Apple Saycon 1 year ago

  • I have already an sehatty apps and tawakkalna but now I cannot open them because my old phone is damage and my sim didn't work at all If I forgot pass I cannot take the code being send in my number because it's expired what do I need to do?and I'm going home already on 21

    — by Jackelyn Gandalera Pascua 1 year ago

  • 03178035156

    — by [email protected] 1 year ago

  • I don't open this app because my SIM card is loss

    — by Sadikul sk 1 year ago

  • I can't long to my shehaty because i lost the number I used to regester

    — by Winnie Mwanyika 1 year ago

  • Assalamu alaikum, I forgot my password then I am here in the Philippines now, I am not able to view a reset code because I am no longer working in Saudi, and I need to get my vaccination certificate in saudi, shukran

    — by Cherry Mae Bayaw 1 year ago

  • Good day,,I want to updated my phone number but I don't have access from my old number which registered before..because my old number is already blocked....please help me and thank you..

    — by Muhammad Aqeel 1 year ago

  • I need to sign up on sehhaty but am getting error all the time

    — by Samuel 1 year ago

  • I get an error whenever I try to create account "unexpected error" I really need this account

    — by Samuel 1 year ago

  • My self tijojacobjohn with ikkama no 2497786497 and mobile number 562257781 done my covid swabing on 23-06-22at 5.30pm on malaz station riyadh and the test results become positive.But unfortunately I am not able to take my sick leave through sehaty applications in my health profile my medical report is empty i already registered many more times the complaints and the problem not yet solved.

    — by Tijo jacob john 1 year ago

  • Hello there,
    I took my 1st dose in March 2022, however the certificate got registered in my old iqama snd my current (or new iqama) dies not have any infirmation about my first dose...how to transfer my 1st dose information or record under my new iqama number so that I can take appointment for my 2nd dose..
    Thanks for the much needed help

    — by Ayaan Baig 1 year ago

  • Change nambar

    — by SAMSU UDDIN 1 year ago

  • May mobile nambare poblam

    — by SAMSU UDDIN 1 year ago

  • My dependent with iqama number 2229136425 is still pending for approval in sahhaty for the last 8 months. Pls do the needful.

    — by Beena Francis 1 year ago

  • Good day,,I want to updated my phone number but I don't have access from my old number which registered before..because my old number is already blocked....please help me and thank you..

    — by Marnel 1 year ago

  • Dear Sir,
    This is my new mobile number 0572745441. I want to update in my shehaty I'd. Unfortunately I lost my previous mobile number. So I am requesting to please help me to login and update my new mobile number.
    Kind regards

    — by SarkeAalam 1 year ago

  • Login not possible

    — by Mohammad Yunush 1 year ago

  • I can't log in my sehhaty app cause of lost mobile number.Now I need change mobile number without old mobile number otp.

    — by MINTU RESU MIAH 1 year ago

  • My dependant with Iqama number 2477649710 is still pending for approval in sehhaty for the last 4 months. Please fix ot

    — by Chandrababu 1 year ago

  • My before ragester number block

    — by Sandeshbasnet 1 year ago

  • Why I can't open my sehaty account?? It says that error accured? What will I do?? I need to a booster vaccine

    — by Jessel E. Florendo 1 year ago

  • I just want update my new number to my sehhaty
    Greeting
    My problem is my old number is cannot recieve the message even call. My old number is that registered to my sehhaty how can I recovery my sehhaty account. That number 0509001985 is my old number in the register to my sehhaty

    Email normamacalawan11@redacted
    Old number 0509001985
    New number 0554151922

    — by Norma Guiarel Macalawan 1 year ago

  • Sehhaty account not available. I am new veza hear new iqama new phone number

    — by Mohsin Raza 1 year ago

  • Hi I am Sheena Camille Ong, i have problem i cant open sehaty i cant receive otp in my old mobile no. i need my vaccine certificate.

    — by Sheena Camille Ong 1 year ago

  • I dont have a same same before sehaty number but can i change a sehaty number without currnet sehaty number

    — by Sajjad rasheed 1 year ago

  • How to recover my sehatty account. I forgot my password and my number is lost.. and i want to change my number in sehatty.. and also i don't have absher.. please help me to recover my app.. thank you.

    — by Emelie Licaros 1 year ago

  • I cannot update my sehhaty accout.
    Becouse i forgot my pasword
    And saddenly my nomber in ansher that i regester i aleeady cut of from mobily service

    — by Belinda luab 1 year ago

  • My new sickleave didnt appear on my sehaty account, i was tested positive to covid last april 23 2022, i need sickleave report

    — by Nina Marie Chua 1 year ago

  • I am an ofw. I lost my saudi simcard when i got back here in philippines. I badly needed my first dose vaccine certificate but i cannot open my account. Can you please email my vaccine certificate. Here is my email add eldy.delmo23@redacted iqama number 2474469935. Thank you very much.

    — by Eldy Mendoza Delmo 1 year ago

  • Dear Sehhaty
    i was lost my mobile number and i want to updated it but its always error kindly please help me to update my number in sehaty application.
    Iqamah number 2479493476
    current mobile number +966503854239 (new number ) i would like to used this .
    number in .
    thank you so much for your attention .
    Best Regards
    Novin Novino joyo umar

    — by novin novino joyo umar 1 year ago

  • Sehhaty not working in my mobile huwae honor 6x

    — by Mohammed Sarwar Rashid Chowdhury 1 year ago

  • abshar mobile no. ok
    sehti mobile no. not ok
    pls register abshar mobile number

    — by rafiullah 2 years ago

  • I just want to update my mobile number that registered in my sehhaty

    Email: musrifanm@redacted
    Iqama number :2511478113
    Old number: 0501735216
    New number: 0507593243

    Reason I lost my Old mobile number

    Sorry I can't change to sehhaty option so please do this kindly request

    — by Musrifan 2 years ago

  • I need My certificate via my email address.

    — by Adnan Sharif 2 years ago

  • 496173

    — by Sadeem saeed mughal 2 years ago

  • He is not open and not change the num

    — by Faizan 2 years ago

  • I am a visitor and I have no access to sehaty
    I took vaccine in KSA and I need to get vaccine certificate
    Name: Omar ABDELMOATY
    Passport : A22633756
    Border Number: 4737973489

    — by Omar ABDELMOATY 2 years ago

  • Hi Sir,
    I lost my cellphone with my saudi SIM card and I am outside Saudi Arabia.How can I access my Sehatty?Thank you
    Iqama Number 2470579406

    — by Taimoor Khan 2 years ago

  • I cannot change my mobile in my sehhaty, it gives me this error. "National ID from sehhaty doesn't match with user's national id

    — by MACABAWI ARAGON BACAR 2 years ago

  • Hi Sir/Ma’am,
    I was issued with SICK LEAVE through my Sehaty App but when I am about to open and check it, it say that “National id from Sehaty does not match with user’s National ID”. How can I download my sick leave? And why is this error occured? How to fix this? Please, I need an immediate action to this. Thank you.

    — by Jewel Kay Gasmin 2 years ago

  • I am having problem on changing mobile number in sehatty it was showing "National id from Seha doesnt match with user's national id". Please help, thank you very much.

    — by Arjay Miguel 2 years ago

  • Assalamualaikum Sir/madam
    Actually Getting error message while trying to change the Mobile number with new number. Error message " national id from seha doesn't match with user's national id" But National ID in Absher & Sehhaty are same.Please provide a solution/Updates..

    — by Muhammad Adnan 2 years ago

  • Update my lost mobile number

    — by IRFAN ALI ILYAS AHMED 2 years ago

  • Hi Sir,
    I lost my cellphone with my saudi SIM card and I am outside Saudi Arabia.How can I access my Sehatty?Thank you

    — by Bonnaveeh Cheryl S.Balagtas 2 years ago

  • cheng my mobile number my new number is 0507663237 please.

    — by nandlal 2 years ago

  • My vacsene is not online registered

    — by Mushtaq hussain 2 years ago

  • My sehatty national ID does not match with my User’s national ID. This message popped out everytime I try to verify myself. Is there any way that we can fix it? Please help me resolve this problem as soon as possible.

    Actually i want to change my mobile number in sehaty without login. I dont have that old mobile number on which sehaty was registered

    — by Shaukat 2 years ago

  • Dears,
    Im in india i have lost my sim registered with sehati, how can I open sehati I need to open sehati for travell otp is coming to the missed sim. What to do.

    Please help

    — by Vasil 2 years ago

  • I want to change my mobile number. I cannot log in to Sehatty because the verification code goes to my old mobile number which is not activated. Kindly change my Sehatty App mobile number to this number 0576740792

    — by Marivel Gonzaga 2 years ago

  • dear sir/madam,
    I had completed two doses of vaccine in my old iqama number(2473259311). then i went to final exit. now i came back and i have new iqama number(2510197482) and took booster dose vaccination by registered in sehhaty. in tawakalna app i got three doses completed and updated in certificate. but in sehhaty shows only first dose completed.please help me to resolve this issue by updating taken three doses in the app and sehhaty certificate.kindly do the needful. thanks in advance

    — by salim 2 years ago

  • Please register me on this mobile number
    0564709458

    — by Mobarak hussen 2 years ago

  • I want to change my mobile number. I am unable login to sehhaty app because the verification code is going on old mobile number which is not activated currently. Kindly change my sehhaty app mobile number to this number 0564709458, Thank you.

    — by Mobarak hussen 2 years ago

  • Hello sir
    I'm on vacation from saudia arabia . now I'm in INDIA OCTOBER 2021 to till now .now my saudia mobile Sim is not working in india. I have plan to come back Saudi Arabia. Now how can I change my mobile number in sehhaty app .because I need certificate from sehatty then I can travel to Saudi Arabia... please help me
    Thanks...

    — by Mohammad mohammad khan ghulam 2 years ago

  • 61956876

    — by Divya 2 years ago

  • national id doesn nat match sehty user id

    — by Sajjad ahmad 2 years ago

  • Need to change mobile number .
    New number:0533667624

    — by Dayana mangulaba sapalon 2 years ago

  • Can u pls change mobile number.i want update my on mobile number

    — by ABDUL GAFOOR 2 years ago

  • Dear Concern,
    I tried to add my wife on sehaty app, but since last one month my request stating pending approval

    — by Hassan Syed Mahmood Syed Jamal 2 years ago

  • Assalamu Alaikum
    I lost my sim card so i didn't get OTP,
    Now how can i login Sehhaty application.

    — by MAHAMMAD IQBAL 2 years ago

  • SIM number lost

    — by Shahbaz Khan 2 years ago

  • Good day, I just to ask why everytime I update my new mobile number in sehatty . It can't they reply that my national I'd is not match my user ID. Why?

    — by Jenifer Montimor 2 years ago

  • I just want to update may mobile number in sehatty. Becouse i lost may old mobile no... when i open my sehatty apps i cannot recieve otp code bcouse thwy still sending in d old no

    — by Joan nillo 2 years ago

  • The ID from Saha is different error message

    — by إسماعيل الصلبي 2 years ago

  • dear sir i need to update my sehhatymy number loss befour i use number0596302098 so now change my number 0551398512

    — by durga prasad khanal 2 years ago

  • I recently updated my phone number on absher portal...this number works on my tawakkalna but sehhaty still uses the previous number of which I nolonger use....pliiz help change my phone number on sehatty too

    — by Oliviah Nakyejjwe 2 years ago

  • My sehatty national ID does not match with my User’s national ID. This message popped out everytime I try to verify myself. Is there any way that we can fix it? Please help me resolve this problem as soon as possible.

    — by Maria Sherryll V. Bulaon 2 years ago

  • NO INTERNET CONNECTION YOUR ARE NOT THE INTERNET PLEASE CHECK YOUR WI FI IS ON AIRPLANE MODE IS OFF AND TRY AGAIN

    — by BILAL NAEEM 2 years ago

  • Dear Sir/Madam,

    I have changed my mobile no. from 059 710 8127 to 058 256 2877, but whenever i login to sehaty app to book an appointment, the OTP goes to old number, Tawakkalna works fine, no issues.

    please do the needful.

    Thanks and Regards,
    Mohammed Khaleel

    — by mkhaleel 2 years ago

  • Change my phone Namber
    0595181674

    — by Wajid ali 2 years ago

  • I want to change my mobile number. I am unable login to sehhaty app because the verification code is going on old mobile number which is not activated currently. Kindly change my sehhaty app mobile number to this number (0594476975), Thank you.

    — by Najma Shaheen 2 years ago

  • Greetings!!!
    My concern is about to my daughter I add her already and she took already her 1st dose . But still in sehatty my request still pending approval, so I cannot see her medical report. Kindly please approve her to be my dependent . Aside that my mobile number still updated status still my registered number I’ll used even I updated .

    Eduardo Canlas
    Iqama number - 2241084827
    Mobile number 0570342978

    — by Eduardo Canlas 2 years ago

  • Hello sir
    I'm on vacation from saudia arabia . now I'm in Pakistan 2021 march to till now .now my saudia mobile Sim is not working in Pakistan. I have plan to go back Saudi Arabia. Now how can I change my mobile number in sehhaty app .because I need certificate from sehatty then I can travel to Saudi Arabia... please help me
    Thanks...

    — by Farooq 2 years ago

  • Why my sehaty aap problem in error

    — by Shailendera 2 years ago

  • Why my sehhaty in problem error network

    — by Shailendera 2 years ago

  • My old mobile number is lost? This is my new number 0509907245

    — by Sohayla pangandag sarip 2 years ago

  • Change Sehhaty phone number
    0571694795

    — by SamratSehikh 2 years ago

  • Change Sehhaty phone number 0571694795

    — by Samrat 2 years ago

  • Change Sehhaty phone number

    — by Samrat 2 years ago

  • change mobile number sahhaty 0571694795

    — by Samrat Sheikh 2 years ago

  • change mobile number hehhaty 0571694795

    — by Samrat Sheikh 2 years ago

  • Dear sir/madam
    ihave sehhaty account due to some data lose i forget my password. when i try to create new password my givem mobile is blocked too. so please help me out from this problem. can you please added my new number in sehhaty app 0561256368. please
    thanks

    — by mohammed Nayeem khan 2 years ago

  • My sehaty app is not login because my mobile number changed and OTP going to old number. Please I need help.

    — by Mohammed 2 years ago

  • I lost my old nomber which is add with sehaty now i can not openmy sehaty because OPT code going to my old nomber i already registered new nomber with absher but it not change with sehati please help me

    — by Wali Ahmed Khan 2 years ago

  • Update Mobile number in sehatty Greetings. , I just want to update my mobile number that registered in my sehatty . email:mq9028804@redacted iqama no:2423922356 OldNo:9660597281941 New Mobie No:0582342290 Reason I lost my old mobile number sehatty

    — by Faisal Ali 2 years ago

  • I try to reschedule my boster appointment but it coming message couldn't not find server please try later.
    Please can you Check and solve problem

    — by Tutoo 2 years ago

  • My Iqama# is 2318930688 and I want to update my mob# but facing below error, please fix it

    National id from Seha doesnt match with users national id

    — by Rahman Ullah 2 years ago

  • Pls change my old number to my new number to log in sehhaty,old 0560801105,my new 0576490587

    — by Joseph caraveo 2 years ago

  • Delete sehhaty account

    — by Muhammad Saeed 2 years ago

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