Published by LARK TECHNOLOGIES PTE. LTD. on Dec 26, 2023

Report an issue with Lark.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Lark - Team Collaboration?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of LARK TECHNOLOGIES PTE. LTD. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Lark - Team Collaboration image 1 contact Lark - Team Collaboration image 2

About Lark - Team Collaboration

1. Lark is an all-in-one productivity solution that includes chat, scheduling, docs, video conferencing, auto-translation and more in a single platform. Get Lark for free!

2. Lark is the perfect solution for global teams or businesses that are looking to centralize all of their tools into one platform.

3. Make team communication effortless with the Lark all-in-one collaboration tool.

4. Lark’s functionality incorporates all the pros of the rest of aforementioned tools, super easy to use, and truly centralize everything a employee need to use/look for within one platform.

5. With Lark you have everything you need in one spot, helping your team be successful no matter where they're located.

6. Globally distributed teams can use Lark's productivity app to communicate across languages and time zones.

7. "Would be frustrating having to switch from Gmail to Slack, then back to google calendar then having to download Google Docs, open document, forward it to a specific person then on and on and on.

8. Lark offers an affordable collaboration suite with prices starting at $12 per seat.

9. "I am a consultant and have used all of the popular collaborations tools in the market (ex: Google Suite, FB Workplace, Slack, Zoom, etc).

10. If that resonates with you or your team in anyway, Lark is a life saver.

11. One platform with everything your team needs!

Lark Customer Insights

1. Hope that Lark will be improved very soon since the chat & notification are greatBest User Experience, and Developer Experience as side of User experience is very well made, the app has great functionality, features, security and user interface.

2. However if they can provide email forwarding and POP & SMTP settings for mail management purposes especially to Gmail then it'll be great..5 Stars for lots of features.

3. The team are still in adjustments but we're doing betterCan you please add fingerprint or pin lock in app security settings? If your code is open source I can submit a PR.

4. I very much understand why many at our office want to switch the service.Task function is not good, especial sharing option for Task List.

5. As for Developer side been intergrating a lot of packages using your api with great documentation.

6. In comparison to other apps, it needs to improve real time data base.

7. Though slightly complicated in operation, I'm still trying to understand it's features and uses.Extremely poor loading.

8. FROM MORE THAN A HUNDRED TO 9 VIDEOS IN ONCE??? THIS IS VERY USELESS NOW!Very slow process of message updation.

9. Doesn't compress Media which is important for my line of work.A good app.

10. I've been using this app for 2 years, I can share/send more than 100 videos in one go.

11. I get a notification in chat, i load up the app and the message doesnt come through for anything up to 5 minutes.

Steps to Troubleshoot & Fix Lark Issues

1. Fix Lark Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Lark: Restarting the app will resolve most errors.
  2. Update the Lark App. Here is how:
    1. On Android goto PlayStore » Search for "Lark" » Open Lark - Team Collaboration » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lark » click "UPDATE".
  3. Clear Lark - Team Collaboration app cache: Clearing cached data will force your app to retrieve the latest data directly from Lark servers.
    1. On Android, goto Settings » Apps » Select "Lark - Team Collaboration" » click Storage » click "Clear Cache".
  4. Check Lark app permissions. If any of these permissions required to use your device's features are disenabled, Lark might not work.
  5. Uninstall and reinstall Lark. If nothing else has worked, completely uninstall Lark then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lark not working


2. Fix Lark Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Lark be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lark not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lark may not be able to connect to the Internet when running in the background.

Reported Issues