Published by Chongyuan on May 16, 2023

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Why should I report an Issue with Pet Zero?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chongyuan to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Pet Zero

1. Support monitoring real-time video captured by the camera on the feeder remotely, and support two-way audio communication with your pets.

2. They can easily help you timed feed, manually feed remotely, and notify you when there is lack of foods.

3. Pet Zero now supports 2 knids of pet feeders.

4. Support checking pets’ feeding records remotely, and it is a great help for you to adjust the pets' feeding schdule.

Pet Zero Customer Insights

1. This Wopet auto-feeder is the only wifi device I've ever experienced that fails to reconnect to the network if I swap out the wifi network router, even if I set the router to use the original network name and password.

2. Unfortunately, this app hasn't been updated in two years and now when you log in it says "not optimized for the new version of Android." I really like these automatic feeders, but I feel like it is only a matter of time before these are rendered useless via the software being basically abandoned.

3. Nothing works!!! Now I have a useless food holder that I can not schedule or do anything with because it ONLY works with the app, but the app never connects to to the feeder.

4. A couple of people say you can't delete a timed setting; you can... drag from right to left on the feed you want to ditch and a delete 'bin' logo will appear.The app works as expected.

5. Try not to copy/paste sensitive data on your phone, if you have this app installed.The device works as it should when it wants to.

6. My only Concern is, while running this on a Nexus 5, after each launch, the phone shows me a message indicating that "the app pasted from phone's clipboard".

7. The joys of having an intelligent cat in my house...The feeder has worked perfectly for us for a few months now.

8. But I guess since the last update it makes you create an account linked to their cloud! And I don't need all that.

9. Works perfectly and lets me pre-program a dozen meals and adjust the portion size of each.

10. Also gives a low food warning which is very helpful.It does what it needs to, but I wish it could be smarter.

11. I wish there was a "randomiser" feature where you set it to go off at a random point between two times and then the cat doesn't get used to specific times.

Steps to Troubleshoot & Fix Pet Zero Issues

1. Fix Pet Zero Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pet Zero: Restarting the app will resolve most errors.
  2. Update the Pet Zero App. Here is how:
    1. On Android goto PlayStore » Search for "Pet Zero" » Open Pet Zero » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pet Zero » click "UPDATE".
  3. Clear Pet Zero app cache: Clearing cached data will force your app to retrieve the latest data directly from Pet Zero servers.
    1. On Android, goto Settings » Apps » Select "Pet Zero" » click Storage » click "Clear Cache".
  4. Check Pet Zero app permissions. If any of these permissions required to use your device's features are disenabled, Pet Zero might not work.
  5. Uninstall and reinstall Pet Zero. If nothing else has worked, completely uninstall Pet Zero then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pet Zero not working


2. Fix Pet Zero Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pet Zero be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pet Zero not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pet Zero may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • When I go to Settings, click Apps and select “Pet Zero”, the Settings app crashes.
    Android 13 version on Samsung M32, “Pet Zero” version 1.0.7

    — by Alex77 1 month ago