Published by Kyrylo Filippov on Jan 24, 2024

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Why should I report an Issue with HairKeeper - ingredients scann?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kyrylo Filippov to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact HairKeeper - ingredients scann image 1 contact HairKeeper - ingredients scann image 2

HairKeeper Customer Insights

1. The ingredients scanner doesn't seem to take into account the order of products and for this reason most products WHICH I know are APPROVED and good for hair are classed as not friendly.Love this app! As a beginner curly girl and someone who's learning more about the ingredients in haircare products, this app makes it so convenient.

2. The app's great in explaining the ingredients when I'm in the store overwhelmed by the choice of products and forgot to do my research (which basically means every time I shop for hair stuff lol).

3. All in all, I will be waiting to use this app, as it has no use for me after using up my 7 free scans, and still is lacking in features.I have this app purchased and when I needed to do a factory reset for my phone it was not able to do a simple back-up to be able to restore on my clean install.

4. Must have for those who want to take care of their hair properly.It would be good to be able to change the colors of some categories, for example humectants would be blue for me instead of orange.

5. Finally without spending hours on researches of what my cosmetics' ingredients means I can easily check what is inside and then be sure that my curly hair is safe after wash and style.

6. Being able to categorize products a bit more in depth would really satisfy my OCD lol.I really like that it has an option to save wash day routines and write down the results.

7. But it is missing many common ingredients from its database - for example, keratin, dimethylamine and the other -lamines, lysine, biotin, and various forms of salt.

8. I could not find a proper install folder to take at list the data inserted, nothing! You have very limited options with this app, if you need to reinstall your system or change phone.

9. Your loss ;)Really great app for scanning hair products.

10. Please, implement a back up method asap!!!I quite like this app - was hesitant to pay for the unlimited scans but let's be honest, I spend more on snacks/coffee weekly, so decided to instead support the creators' work for once.

11. In addition presense of certain chemicals does NOT mean the product is dangerous if it is in very small amounts and serves a valid purpose.

Steps to Troubleshoot & Fix HairKeeper Issues

1. Fix HairKeeper Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HairKeeper: Restarting the app will resolve most errors.
  2. Update the HairKeeper App. Here is how:
    1. On Android goto PlayStore » Search for "HairKeeper" » Open HairKeeper - ingredients scann » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HairKeeper » click "UPDATE".
  3. Clear HairKeeper - ingredients scann app cache: Clearing cached data will force your app to retrieve the latest data directly from HairKeeper servers.
    1. On Android, goto Settings » Apps » Select "HairKeeper - ingredients scann" » click Storage » click "Clear Cache".
  4. Check HairKeeper app permissions. If any of these permissions required to use your device's features are disenabled, HairKeeper might not work.
  5. Uninstall and reinstall HairKeeper. If nothing else has worked, completely uninstall HairKeeper then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HairKeeper not working


2. Fix HairKeeper Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HairKeeper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HairKeeper not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HairKeeper may not be able to connect to the Internet when running in the background.

Reported Issues