Published by Kdan Mobile Software Ltd. on Jul 19, 2023

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Animation Desk Customer Insights

1. Other than that, I actually like the interface and tools - good for teaching animation basics in a simple way.Its a good app but the most absolutely irritating thing about it is every time I start a new project and try to open it, THE APP CRASHES! Even when I close the app and open the project again it crashes! I would also think that it would be nice to import audio WHILE animating, so it is easier to do things like lip syncing.

2. It would be great for some others, but it is useless for me without this ability.Amazing app! Great for starter animators, I put 4 stars because I wish there were a bigger variety of brushes, maybe try to add a blur brush and the ability to take audio from your videos instead from the electronics archive.

3. It's annoying how I have to email these sequences to myself in order to export them.The "repeat frame" feature sucks! I just figured out what it did and got excited thinking I found a better way to optimize holding frames than just duplicating them.

4. if only I had audio, I could ignore all the other problems.I like it but the select tool doesn't work at all and the rotation and zoom are if I'm honest, just horrible and it's really hard to adjust and use.

5. it just seems very inconsistent on how well it wants to work)The drawing part is alright, but it is VERY annoying that it will not upload pictures or audio, two things I base my animations on to draw.

6. You can't import audio, so good luck making the animation line up with anything, and there's only three layers unless you buy more.

7. This actually happened while I was using the pencil tool to color objects while zoomed in on those frames, and it even cleared everything off of the final frame.

8. :)I feel like crying, since I had been working on a little GIF type animation since last night and trying to finish all day today, only for it to all be ruined in a couple of seconds.

9. Super easy to use, 1000% recommendUsable, but I have some feedback... I spent hours last night working on an animation, and was almost done.

10. A glitch to happened, which duplicates a single frame, and has it replace half of the others with its copies.

11. Well, I unintentionally applied it to a frame, and when I tried to put it back to just being 1 frame, it just didn't.

Steps to Troubleshoot & Fix Animation Desk Issues

1. Fix Animation Desk Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Animation Desk: Restarting the app will resolve most errors.
  2. Update the Animation Desk App. Here is how:
    1. On Android goto PlayStore » Search for "Animation Desk" » Open Animation Desk–Cartoon & GIF » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Animation Desk » click "UPDATE".
  3. Clear Animation Desk–Cartoon & GIF app cache: Clearing cached data will force your app to retrieve the latest data directly from Animation Desk servers.
    1. On Android, goto Settings » Apps » Select "Animation Desk–Cartoon & GIF" » click Storage » click "Clear Cache".
  4. Check Animation Desk app permissions. If any of these permissions required to use your device's features are disenabled, Animation Desk might not work.
  5. Uninstall and reinstall Animation Desk. If nothing else has worked, completely uninstall Animation Desk then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Animation Desk not working


2. Fix Animation Desk Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Animation Desk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Animation Desk not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Animation Desk may not be able to connect to the Internet when running in the background.

Reported Issues