Published by Kantipur Media Group on Nov 30, 2024

Report an issue with Kantipur.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Kantipur?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kantipur Media Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Kantipur image 1 contact Kantipur image 2

About Kantipur

1. The Official online Nepali news app of Kantipur Daily newspaper(and website ) with the newly redesigned experience of breaking news & opinion through in-depth stories, photo galleries, news clips and individual profiles. * Explore what is making headlines like never before. * New Interactive Comments, now you can write and recommend comments online. * Get recommended Local Nepali news tailored according to your interests. * Read your favorite articles even you are disconnected from the internet with our new instant offline reading feature. * State of the art app performance including speed and stability. * Redesigned daily notification featuring the latest breaking news. * Article pages with richer images, fonts, and multimedia. * Find horoscope, Nepali calendar, movies, exchange rate, classified etc. * Write & publish articles for the online or print edition.

Kantipur Customer Insights

1. I wish i could give you half star.Pevious Ekantipur apps is far better than this apps.Previous apps was more realistic with reality.We had been adicted with previous one.We had been able to read Kantipur daily,Nepal,Saptahik etc same as original in past so please activate previous apps for those who are well wishers of Kantipur media and living in abroad.Ekantipur app is not working since few days.

2. Paid version nai kindinthe hola, etti annoying ads and buggy experience hernu bhanda.What is the point of adding epaper options that redirects to browser and login and view and read from the web.

3. So i have uninstalled it now and stopped reading kantipur anymore.full screen ads? I would pay for a no ad version ( with a external payment method like esewa ) IF this app was good , however I didn't like it , it would have been a viable option if it didn't have FULL screen ads .

4. But please consider the most repeated feedbacks submitted from in-app to make user feel more comfortable as suggested.You SUCK there are stupid advertisements more than third class apps.

5. By the time we receive email, the link is already expiredBetter than previous ekantiput app.

6. Makes you wait for content for a long time, doesn't load content and then when you press back it shows you an ad, after which when you click on the link again it suddenly loads.

7. .😡😡😡Couldn't login as you need to activate from link send to email which we will not receive on time.

8. Kantipur should stop showings stupid apps so annoyingly.It should be upgraded not downgraded.

9. Very annoying!!! Add options to read epaper directly within app.

10. So many time uninstall and reinstalled even it not showing any news.

11. Previous Version was more far better than useless app.

Steps to Troubleshoot & Fix Kantipur Issues

1. Fix Kantipur Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kantipur: Restarting the app will resolve most errors.
  2. Update the Kantipur App. Here is how:
    1. On Android goto PlayStore » Search for "Kantipur" » Open Kantipur » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kantipur » click "UPDATE".
  3. Clear Kantipur app cache: Clearing cached data will force your app to retrieve the latest data directly from Kantipur servers.
    1. On Android, goto Settings » Apps » Select "Kantipur" » click Storage » click "Clear Cache".
  4. Check Kantipur app permissions. If any of these permissions required to use your device's features are disenabled, Kantipur might not work.
  5. Uninstall and reinstall Kantipur. If nothing else has worked, completely uninstall Kantipur then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kantipur not working


2. Fix Kantipur Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kantipur be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kantipur not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kantipur may not be able to connect to the Internet when running in the background.

Reported Issues