Published by Kabbage, Inc. on Feb 28, 2024

Report an issue with Amex Business Blueprint.
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Why should I report an Issue with Amex Business Blueprint™?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kabbage, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Amex Business Blueprint™ image 1 contact Amex Business Blueprint™ image 2

About Amex Business Blueprint™

1. Data provided by My Insights, an Amex Business Blueprint™ feature, is based on customers’ select business products, which includes Amex® Business Line of Credit, Amex® Business Checking, Amex® Payment Accept, American Express® Business Credit Cards, and the eligible external business bank accounts that customers choose to link to Business Blueprint. 3.

2. Pricing and line of credit decisions are based on the overall financial profile of you and your business, including history with American Express and other financial institutions, credit history, and other factors.

3. These products include Amex® Business Line of Credit, Amex® Business Checking, Amex® Payment Accept, and American Express® Business Credit Cards.

4. The information provided through My Insights, an American Express Business Blueprint™ feature, does not constitute legal, tax, financial or accounting advice, and should not be considered a substitute for obtaining competent personalized advice from a licensed professional.

5. Amex® Business Line of Credit offers access to a commercial line of credit ranging from $2,000 to $250,000; however, you may be eligible for a larger line of credit based on our evaluation of your business.

6. Not all industries are eligible for Amex® Business Line of Credit.

7. Total monthly fees incurred over the loan term range from 3-9% for 6-month loans, 6-18% for 12-month loans, 9-27% for 18-month loans, 12-18% for 24-month loans, and are subject to change for future loans drawn under the available line of credit.

8. Meet American Express Business Blueprint™ — the free cash flow management app.

9. Customers may also view the eligible external business bank accounts they choose to link to Business Blueprint. 2.

10. All loans are subject to credit approval and are secured by business assets.

11. The digital business checking account from American Express.

Amex Business Blueprint Customer Insights

1. Additionally, I'm still able to track all my spending on the business credit cards in the main Amex app... this app allows to track my business checking account.

2. And customer service has no clue.Wish it would have fingerprint or similar login, Like all my other banking apps.

3. Also, not only is the second loan process taking much longer, but trying to change primary bank accounts has been a nightmare and still the issue had not been resolved.

4. Also why can't credit cards, savings, personal and business accounts be all together in one app?No Biometric Login.

5. You would think with a name like American Express basic features like a wire transfer would work, or at the very least you could call to make one like any other bank.

6. No way to make cash deposits, so mobile deposit functionality should be a priority.A total joke of an app and bank to work with.

7. It just logs in and stays on holding....what a turd... essentially this is just a redirect to a webpage for the Business Blueprint service ... not a native app.

8. But, I'd rather have all tracking in one place with added functionality in the primary app!The first loan application was pretty much seamless and the app was very helpful at the time.

9. I have to manually enter login each time as well as enter verification code each time.

10. Please take our feedback seriously!Tried to make a mobile deposit, repeatedly got the error "Your check deposit couldn't be completed due to a technical error." No explanation or way to fix.

11. Very frustrating when you can't access the checking account and that's the only way to deposit checks.

Steps to Troubleshoot & Fix Amex Business Blueprint Issues

1. Fix Amex Business Blueprint Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Amex Business Blueprint: Restarting the app will resolve most errors.
  2. Update the Amex Business Blueprint App. Here is how:
    1. On Android goto PlayStore » Search for "Amex Business Blueprint" » Open Amex Business Blueprint™ » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amex Business Blueprint » click "UPDATE".
  3. Clear Amex Business Blueprint™ app cache: Clearing cached data will force your app to retrieve the latest data directly from Amex Business Blueprint servers.
    1. On Android, goto Settings » Apps » Select "Amex Business Blueprint™" » click Storage » click "Clear Cache".
  4. Check Amex Business Blueprint app permissions. If any of these permissions required to use your device's features are disenabled, Amex Business Blueprint might not work.
  5. Uninstall and reinstall Amex Business Blueprint. If nothing else has worked, completely uninstall Amex Business Blueprint then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Amex Business Blueprint not working


2. Fix Amex Business Blueprint Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Amex Business Blueprint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Amex Business Blueprint not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Amex Business Blueprint may not be able to connect to the Internet when running in the background.

Reported Issues