Published by JustPlay GmbH on Feb 8, 2024

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Why should I report an Issue with JustPlay: Earn Money or Donate?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of JustPlay GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact JustPlay: Earn Money or Donate image 1 contact JustPlay: Earn Money or Donate image 2

About JustPlay: Earn Money or Donate

1. At JustPlay, we aim to create a fairer gaming ecosystem by offering games that you'll love while earning loyalty coins for your time spent playing them.

2. Join over 10 million satisfied players who are earning money daily by collecting loyalty points for playing their favorite games!

3. JustPlay is a one-of-a-kind loyalty program that rewards you with loyalty coins for engaging with amazing games.

4. Discover a unique collection of games you won't find anywhere else, and earn loyalty coins for the time you spend playing them.

5. Introducing JustPlay, the ultimate Loyalty Program for gaming enthusiasts!

6. We're redefining digital entertainment by empowering players worldwide with daily rewards for their gaming passion.

7. Cash in on your passion for gaming and make a difference by donating to fantastic charities.

8. Enjoy daily payouts every 3 hours, giving you the flexibility to choose between PayPal cash-outs, gift cards, or donations to support causes close to your heart.

9. Our exclusive game selection ensures that you'll always be rewarded for your loyalty.

10. That's why we offer the option for players to donate their earnings to their preferred charity - and we'll match every dollar they give!

11. Our vision is to contribute to a more equitable world, and we believe that every individual can help make a difference.

JustPlay Customer Insights

1. NOW I'm having an issue and I hope it gets fixed! While playing games connected to "JUST PLAY" the banner (the one that tells you how many points you have) freezes the screen until it disappears! When playing solitaire when I move a card to the top row, the banner shows up then screen freezes.

2. I have made around $70 in either PayPal payments or Amazon gift cards, and I really don't put much time into it! The ONLY reason I gave it 4 instead of 5 stars is due to there are not that many games to choose from compared to other apps that pay, but, this app actually builds up faster, so I'll continue playing the same games! Totally worth it!The pay out is very cheap.

3. This has been causing my "time of play" to increase from 2 1/2 mins to 16 mins!! FIX THIS ASAP PLEASE! It's interrupting how many points I get!!Great app! One of the few that actually pay out! Update!!!! I've had this app for almost two years and have loved it! 5 stars all the way.

4. I use to cash out with no issues but alot has changed it only seems like a scam that takes up alot of your timeI have now changed my rating to 4 stars because they fixed the issues I was having.

5. However recently I got a new phone downloaded it spent a lot of time playing and it won't cash out! I've sent about 3 messages trying to get help with nothing being done about it.

6. I would like to see a mystery game on here.The app works, the money is real, but it doesn't seem like the reward ends up being worth your time.

7. Diligent active play will net about 99 cents to 2 dollars every couple of hours.

8. But very small payouts even after meeting or exceeding the goals doesn't really encourage me to keep playing.It pays out.

9. I hate that I waste three hours only to make 80 cents after getting almost 100K or more points.

10. It's chump change but does pay out successfully so it's automatically better than a lot of other trash on the play store.I have to agree with others.

11. Sometimes only 4 cents for 3 hours of play.

Steps to Troubleshoot & Fix JustPlay Issues

1. Fix JustPlay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart JustPlay: Restarting the app will resolve most errors.
  2. Update the JustPlay App. Here is how:
    1. On Android goto PlayStore » Search for "JustPlay" » Open JustPlay: Earn Money or Donate » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JustPlay » click "UPDATE".
  3. Clear JustPlay: Earn Money or Donate app cache: Clearing cached data will force your app to retrieve the latest data directly from JustPlay servers.
    1. On Android, goto Settings » Apps » Select "JustPlay: Earn Money or Donate" » click Storage » click "Clear Cache".
  4. Check JustPlay app permissions. If any of these permissions required to use your device's features are disenabled, JustPlay might not work.
  5. Uninstall and reinstall JustPlay. If nothing else has worked, completely uninstall JustPlay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing JustPlay not working


2. Fix JustPlay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make JustPlay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to JustPlay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, JustPlay may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Says will not add coins to balance if consent is not given?

    — by Ken Bowring 3 months ago

  • My name is SHARLA HIGGINS. I am no longer able to download the just play earn and donate app on my phone at all. Another device has it how do I get it back on my phone I love the app

    — by SHARLA Marie HIGGINS 4 months ago

  • I cannot claim to my new device. Any solution?

    — by ANTHONY RIGUER DAGUIO 4 months ago

  • Hello justplay I already have a account but when I cashout it's asking me to view my face again and I made a mistake and clear cache and I been having problems cashing out help me with this problem ...
    I only have one account thank you ...

    — by Sharletha Rooks 4 months ago

  • I have accumulated over 4.100.000 points over the days, but the countdown to dollars conversion just resets without accrediting my winnings. Why aren't my points converted? Please look into it, thanks.

    — by Daniele 4 months ago

  • I would like to delete my Just Play account because I can't cash out with my new device.

    — by Francesca Valentini 5 months ago

  • Apps not taking my picture I think I have the wrong email

    — by Nicholas Baumgart 6 months ago

  • Cancella

    — by GIACOMO NICOLO 6 months ago

  • Are u able to delete my account beanerash3@redacted on your app

    — by Ashley beamer 6 months ago

  • I linked my face and my PayPal account I cashed out earlier with no problems however now it says I made x amount of money but I need to wait for the timer to count down again and when it does the money waiting goes away and gets replaced by whatever I was earning can you help fix it please

    — by Nick budke 6 months ago

  • Hi. I am having trouble with the face scan. I had to reset my justplay and now its saying I have to do the face scan again and it's saying error because I already have an account. How do I sign back in or how do I fix this. I have tried clearing cache, clear storage and deleting the app and reinstalling it. Please let me know.

    — by Tyler 6 months ago

  • Hey you Can delete the email registred justplay27122@redacted on justplay app earn or donate i can't more make cash out i have message tell that i have account registred

    — by lacostemax8 6 months ago

  • Hey you Can delete the email registred justplay27122@redacted on justplay app earn or donate i can't more make cash out i have message tell that i have account registred

    — by lacostemax8 6 months ago

  • Hey you Can delete the email registred justplay27122@redacted on justplay app earn or donate i can't more make cash out i have message tell that i have account registred

    — by lacostemax8 6 months ago

  • If I clone the justplay app to the dual Space app, when I go to perform facial verification to collect my winnings I will still get the message justplay account already associated with a previous account

    — by lacostemax8 7 months ago

  • I deleted the app becouse it stop working and now when i down load it again and tryed to cash out a error came said i have a account

    — by Melissa o brien 7 months ago

  • I want my account deleted

    — by Darren Hicks 7 months ago

  • Nicholas Baumgart 518 Johnson St Charlotte MI 48813 I don't know the email I was using

    — by Nicholas Baumgart 7 months ago

  • Hello I was wondering if we can update verify account as it saying not received any information can fix we that I have no idea how to

    — by Angie 7 months ago

  • I would like for you to completely delete my just play account I'm going to have to reopen it I accidentally put in my email address and when I went to go spill Gmail I forgot to add the l and it was too late before I realized it now it's not letting me cash out because of the situation so can you please delete my account completely thank you

    — by Brandy Randolph 7 months ago

  • Bonjour merci de bien vouloir supprimer mon compte grenouille8272@redacted

    — by lacostemax8 7 months ago

  • Bonjour supprimer mon compte sur l'adresse mail grenouille8272@redacted

    — by lacostemax8 7 months ago

  • Ou en es ma demande de suppression de mes comptes justplay précédent

    — by lacostemax8 7 months ago

  • Bonjour supprimer mes précédent compte visage faciale parceque je peux pas récupérer mes gains gagner voici les email daronne81@redacted renardbleuhd@redacted dauphin27167@redacted grenouille8272@redacted pirate82828@redacted
    Lacostemax8@redacted

    — by lacostemax8 7 months ago

  • Bonjour je peux plus utiliser la vérification faciale pour récupérer mes gains sur justplay veuillez s'il vous plaît supprimer mon visage sur mes précédents compte daronne81@redacted grenouille8272@redacted pirate82828@redacted luxor2721@redacted
    dauphin27167@redacted
    renardbleuhd@redacted

    — by lacostemax8 7 months ago

  • Je m'appelle lacostemax8. Voici ma plainte concernant un problème que j'ai rencontré avec votre application JustPlay - Gagnez ou faites un don.
    Bonjour Mon identifiant : 083335b0-9735-4a79-8396-d875dd7431da. Je souhaite supprimer mes comptes suivants sur ces adresses email J'ai déjà un compte existant associé à la vérification faciale qui m'indique voici les emails que je souhaite supprimer de votre application daronne81@redacted foxbleuhd@gmail .com frog8272@ gmail.com luxor2721@redacted pirate82828@redacted dauphin27167@redacted.

    — by lacostemax8 7 months ago

  • Hello My user ID: 083335b0-9735-4a79-8396-d875dd7431da. I want to delete my following accounts on these email addresses I already have an existing account associated with facial verification that it tells me here are the emails that I want to be deleted from your application daronne81@redacted foxbleuhd@gmail .com frog8272@redacted luxor2721@redacted pirate82828@redacted dauphin27167@redacted

    — by lacostemax8 7 months ago

  • Hello My user ID: 083335b0-9735-4a79-8396-d875dd7431da. I want to delete my following accounts on these email addresses I already have an existing account associated with facial verification that it tells me here are the emails that I want to be deleted from your application daronne81@redacted foxbleuhd@gmail .com frog8272@redacted luxor2721@redacted pirate82828@redacted dauphin27167@redacted

    — by lacostemax8 7 months ago

  • Delete all my data in my names because I am having problems with all my emails under Sheila gunter address 12 hanover court Bridgend cf314hx as I made a new email and now I can't cash out due to saying my account been used but all my accounts on this name been hacked need all the data to be deleted please

    — by Sheila gunter 8 months ago

  • Ich kann das Geld auszahlen

    — by Motz Denis 8 months ago

  • اريد حذف البيانات

    — by Hasan 9 months ago

  • I would like to delete 2 accounts I accidentally installed it on new phone it doesn't allow me to link my PayPal so I want to delete both accounts and start a new one.

    — by Kimberly Rivera 10 months ago

  • I want to delete my accounts that were on justplay if u can

    — by Ashley beamer 11 months ago

  • I'm having problems cashing out my giftcard I'd is 4fb59df7-ee7d-4d01-9520-bf06d601c8fe

    — by Ashley beamer 11 months ago

  • Can u delete beanerash3@redacted from justplay

    — by Ashley beamer 11 months ago

  • Hi I want delete my account please

    — by Salvatore Laterza 11 months ago

  • Won't lemme order

    — by Ashley beamer 11 months ago

  • Can u delete beanerash3@redacted on justplay

    — by Ashley beamer 11 months ago

  • I would like to deleted my Justplay Account please

    — by Jerell Jones 1 year ago

  • Please delete my account

    — by Patryk 1 year ago

  • Can you please delete my account it is not giving me any cash out on my games and I've sent an email about my problem and I never got a reply back

    — by Dylan Hulin 1 year ago

  • Cancel justplay

    — by Shane fretwell 1 year ago

  • Delete please

    — by Roberto Beloit 1 year ago

  • I want to delete my just play account. The law under which I make my request (GDPR or CCPA).$7,500 fine under CCPA and 4% of annual turnover under GDPR if deleting my account is not honored

    — by Alvin B Gravesandy 1 year ago

  • I want to delete my account

    — by Libby 1 year ago

  • Please delete my account information.

    — by Steve Labe 1 year ago

  • I want to delete my account because I don't want any notifications and I never never use the app anymore

    — by John Addams 1 year ago

  • I want to delete my account and clear my data please and also I don’t want any email from Justplay

    — by Aaruyhan Rajkumar 1 year ago

  • I want my account delayed because I have gotten a new device and am unable to play on the new device due to my old device having another account and under gdpr law this gives me the right to ask any organization to delete any information they have on me. And if you do not comply you can be penalized $7,500 under the CCPA and 4% of annual turnover under gdpr.

    — by Carlos espindola 1 year ago

  • It's sending it different app not happy need new account

    — by Airbug90 1 year ago

  • It sending my money somewhere else not happy

    — by Airbug90 1 year ago

  • Cancel

    — by Dorinel bortun 1 year ago

  • Delete my accounts

    — by Shavonta edmond 1 year ago

  • I can't cash out...just need to delete account so I can reregister...

    — by Marion Prather 1 year ago

  • voglio eliminare il mio account con My user ID: 7f3eac1a-2646-405e-b0ef-8692d0f50990

    — by filippo 1 year ago

  • I need to delete this just play account

    — by Jonathan 1 year ago

  • Having trouble with putting money on my amazon account from my justplay app

    — by Jamesa Williams 1 year ago

  • My delete account

    — by FelixCollado 1 year ago

  • Please cancel my subscription

    — by Melissa Rowbotham 1 year ago

  • I just want to restart because everything is frozen and I just want to save up for my school

    — by Evelyn Ogbefua 1 year ago

  • Delete my face scan data my id is 8bfaad55-a249-42d3-a0ec-26d518f0cf86

    — by Fredrick McClendon 1 year ago

  • PLEASE CANCEL MY ACCOUNT I'M NOT GETTING ALERTS FOR LEVEL UP

    — by Derrick Meeks 1 year ago

  • I want account completely deleted. Too many Uninstaller apparently and payouts get slower and slower as you play. I played 2468 for 3 straight days to get $1.15. Please delete account and email

    — by Rene brownell 1 year ago

  • Account Deletion Request

    — by Fredrick McClendon 1 year ago

  • I want to delete my account and all personal info asap

    — by Kelly simmons 1 year ago

  • I need to cancel my subscription on just play so I can open up a new account on a different to cash out

    — by Fredrick McClendon 1 year ago

  • My User ID: a3c00c64-800f-4ab0-9e02-32d741622fff. Write your inquiry here…
    Can u remove my data on this account

    — by Fredrick McClendon 1 year ago

  • Account Deletion Request

    — by Fredrick McClendon 1 year ago

  • I would like to cancel my account. Email is: amaterasusage100@redacted

    — by Damien Day 1 year ago

  • Delete

    — by Grace Atem 1 year ago

  • I want my account delayed because I have gotten a new device and am unable to play on the new device due to my old device having another account and under gdpr law this gives me the right to ask any organization to delete any information they have on me. And if you do not comply you can be penalized $7,500 under the CCPA and 4% of annual turnover under gdpr.

    — by Jennifer Harkcom 1 year ago

  • Delete

    — by Grace Atem 1 year ago

  • Delete my account

    — by Grace Atem 1 year ago

  • Why as are you playing with my pages on my game

    — by KRISTINA R RUTHERFORD 1 year ago

  • Someone used there email now I can't use my pay pal

    — by Brittany Redmon 1 year ago

  • Got a new phone and can't transfer my account over to my new phone

    — by Desirae Argueta Joj 1 year ago

  • Can't Transfer account over to my new phone so just delete my account

    — by Desirae Argueta Joj 1 year ago

  • Got a new phone & can't transfer my account to my new phone

    — by Desirae Argueta Joj 1 year ago

  • I have to delete because I sold my phone and I got another one I hope I can delete it and start on another account if that is possible

    — by Erica Lawton 1 year ago

  • Delete. My just plate account because I'm not earning any money anymore and I have sent you messages about it

    — by Linda H Swain 1 year ago

  • Because I don't have that phone eany more so I cancelle and start I new account

    — by Erica Lawton 1 year ago

  • I have a new phone and number and would like to cancel my subscription using my old email kellimaxwell681@redacted.

    — by Kelli Maxwell 1 year ago

  • Game has stopped working it is no longer tracking my progress and I have stopped receiving money so I have no use for the app anymore

    — by Lexi lamb 2 years ago

  • When will you update your app? It went from earning good money to only 1 penny

    — by PATRICE KRIZ 2 years ago

  • Requesting that my account be deleted for the reason of having complications cashing out

    — by Heather 2 years ago

  • Delete all my accounts

    — by Ashley abbott 2 years ago

  • I don't want it it's causing problems to my phone

    — by Keyera Burkes 2 years ago

  • Can you please delete my account i cant remember my password and i got a new phone and i would like to completely start over brand new so please my account

    — by Carrie tackett 2 years ago

  • Not letting me order

    — by Ashley beamer 2 years ago

  • Delete my justplay account reset my phone and cant cash get picture taken

    — by Terry 2 years ago

  • I want to delete my account, I've been getting random messages from this app again, etc. I want my data/account deleted. Under GDPR or CCPA I do not need to tell specific reasons, just that I have the right to have my data deleted.

    My email is andrewleewcta@redacted Andrew Lee.

    — by Andrew Lee 2 years ago

  • I'm wanting to delete my current account so that I can open a new account on my new phone because it will not currently let me cash out because of a previous account

    — by Thomas labakis 2 years ago

  • It wont let me verify my face

    — by Brandon wilcox 2 years ago

  • I have a new email I'd like to transfer my account to my new email

    — by Alfonza Williams 2 years ago

  • I forget my account and i can't get my money anymore. I want a new account

    — by Michael mizell 2 years ago

  • Please delete data cause it keeps saying that I'm associated with another just play account which I am not so it's not letting cash out

    — by David Cunningham 2 years ago

  • It says that I'm associated with another account to try someone else so I tried someone else to cash out and it said the same thing please help

    — by David Cunningham 2 years ago

  • My justplay is not working

    — by Francis Sanchez 2 years ago

  • I can't cashout

    — by Randall Jay Saunders 2 years ago

  • Hello JustPlay,

    I would like to delete my account associated with creativedog123@redacted

    — by John Bill 2 years ago