Published by ReadNow on Nov 4, 2023

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Novella-Novels and Fiction Customer Insights

1. You need to buy coins to unlock the chapters,no problem,once you get coins next chapter you wanna unlock ,game freezes up takes away all your coins, doesn't unlock the chapters,and of course customer service is AFK and sending you automatic B's messages that have nothing to do with your issues with the app.

2. Also, they've charged 2200 coins for 5 chapters (equalling nearly $30AUD), but somehow 30 chapters costs 800 coins??? Plus, with my $32AUD recharge, I was supposed to get 2000 coins and a bonus 800 coins.. but after everything, my coins have all gone.Poor service.

3. So no thank you.. I will read my kindle books and you guys can bug offThis app charges you for chapters even if you've purchased a bulk chapter pack! I've just purchased 30 chapters and been charged for several under the bulk pack twice.

4. The reader also randomly loads pages not related to the current chapter Just now I lost access to unlocked chapters.Your the same as the rest.. You let us read so many chapters then want us to buy the rest.

5. If they don't want us claiming coins to read the chapters say that don't have something their that doesn't work and add to use that doesn't work.

6. And also please have an actual website for FAQ or an option to unsubscribe/unlist from receiving emailsI can't rate this app because I've tried 3 different books and haven't even gotten through two chapters in any of them.

7. Back to not English & collecting messed up again!!! Chapters unlock without asking me!!! Plus if you reply speak English!!!!I used to enjoy this app, but recently it's become very difficult to use.

8. It's changed the language and I'm not sure how to change it back, as well as you can't watch any of the videos or anything to claim extra coins.

9. Settings says English chosen but the tasks, etc are in a different language.

10. Greatly disappointedThe reader is buggy, some chapters are just 4 sentences long due to bugging reader.

11. Scammers, AVOID THIS APP.I would again like to request my data be deleted and stop sending me emails.

Steps to Troubleshoot & Fix Novella-Novels and Fiction Issues

1. Fix Novella-Novels and Fiction Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Novella-Novels and Fiction: Restarting the app will resolve most errors.
  2. Update the Novella-Novels and Fiction App. Here is how:
    1. On Android goto PlayStore » Search for "Novella-Novels and Fiction" » Open Novella-Novels and Fiction » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Novella-Novels and Fiction » click "UPDATE".
  3. Clear Novella-Novels and Fiction app cache: Clearing cached data will force your app to retrieve the latest data directly from Novella-Novels and Fiction servers.
    1. On Android, goto Settings » Apps » Select "Novella-Novels and Fiction" » click Storage » click "Clear Cache".
  4. Check Novella-Novels and Fiction app permissions. If any of these permissions required to use your device's features are disenabled, Novella-Novels and Fiction might not work.
  5. Uninstall and reinstall Novella-Novels and Fiction. If nothing else has worked, completely uninstall Novella-Novels and Fiction then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Novella-Novels and Fiction not working

2. Fix Novella-Novels and Fiction Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Novella-Novels and Fiction be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Novella-Novels and Fiction not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Novella-Novels and Fiction may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

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