contact Simply Piano by JoyTunes

Contact Simply Piano by JoyTunes

App by JoyTunes

Report an issue with Simply Piano .
Send the customer service your feedback so they can fix your issue asap.

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of JoyTunes to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Simply Piano by JoyTunes Features and Description

{Simply Piano is a fast and fun way to learn piano, from beginner to pro. Works with any piano or keyboard. Chosen as one of Google Play's Best Apps of 2019. - Tons of fun songs like Imagine, Chandelier, All Of Me, Counting Stars and La La Land, also J.S. Bach - Includes courses for different musical tastes and playing levels - Learn the basics step-by-step from reading sheet music to playing with both hands - Suitable for all ages, no previous knowledge required to learn piano No piano or keyboard? Try the Touch Courses with a beautiful touch screen piano to turn your device into a virtual piano. How it works: - Place your mobile or tablet device on your acoustic/MIDI piano or keyboard and play; the app will immediately recognize what you are playing - Get instant feedback on your playing to quickly learn and improve your skills - Discover the magic of music with fun songs and complete courses to start sounding like a pro - The available courses match 2 years of piano learning, and new courses are added all the time (the pace depends on your individual pace of course) How the Membership works: - All app users can play a free course. Upgrade to a premium membership package at any time - Members will receive full access to ALL 23 courses, with new courses added regularly - All recurring subscriptions will auto-renew unless auto-renewal is turned off at least 24 hours before the end of the current period. You may turn off auto-renewal at any time Simply Piano is developed by JoyTunes, creators of award-winning apps Piano Maestro and Piano Dust Buster. The apps are used by tens of thousands of music teachers worldwide with over 1 million songs learned every week. JoyTunes are experts in creating educational and fun music apps for learning piano quickly and easily. Awards & Recognition - - "World Summit Award", by the United Nations - "EMI’s Innovation Challenge” - “Best Tools for Beginners”, NAMM - "Best Tablet Game", GameIS - “Parents' Choice Award” - “Golden App”, Apps for Homeschooling Happy Playing! Have questions, feedback or suggestions? Reach out to us at [email protected] privacy policy: terms of use:

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Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • 83 e ses vachement cher je veut arrêter sa maintenant et me rembourser

    — by Bigot pamela on Jun 04 2021

  • Abonnement mensuel avec la remise de 30% vu avec une de collaboratrice nommée EULA.
    Merci par avance de votre retour.

    — by NOEL on Jun 03 2021

  • You have charged me twice once $119.00and then 149.95

    — by Curry Marie on May 25 2021

  • I cancelled my subscription ages ago. But today my bank account was debited $25.00
    How did you get my account details

    — by Savi on May 22 2021

  • Hallo sie haben das Geld doppelt von meinem Konto abgezogen, außerdem hatten wir für ein halbes Jahr gebucht!!

    Mit freundlichen Grüßen

    — by Franziska Jacob on May 18 2021

  • Je ne suis plus abonné a simply piano et je suis encore prélevé, je souhaiterai etre remboursé de la somme de 53,99 . Cordialement.

    — by kevin FOURQUIN on May 16 2021

  • Hi there,I Renewed my son’s piano Subscription last week and it’s taken two payments looks like ones for the year £104 a week later which we wanted and one for three months it looks like on the day we renewed. How do I claim the money of the 3 months back . Many thanks Anna

    — by Ann’s on May 12 2021

  • Bonjour, cela fait trois fois que vous me prélever sans mon accord un montant de 41.99€ tout les 3mois depuis juillet 2020, je vous demain de me rembourser intégralement ces 41.99€ x3 sans quoi je me verrai dans l'obligation de dénoncer votre application et de mettre mes avocats sur le coup pour un procès ! VOLEURS

    — by Lebel mathis on Apr 27 2021

  • I just signed up for 1 year of Simple Piano. I set up multiple profiles and then was asked to enter my email to link to the account, but when I did, I got an error message that that email is already associated with an account. Is someone else using my email? I don’t recall if I put in my email a long time ago.

    — by Jenn Marshall on Mar 30 2021

  • Simply piano - I have subscribed under
    [email protected] or [email protected]

    Am trying to download onto my Microsoft surf pro (larger screen) - I contacted them but they say I'm not a premium member and cannot find either email as a user!?

    Could u assist to find under which email I used to subscribe - I'd like to use the app on another device . Just seeking assistance so that I may use the app

    — by Joanne on Mar 08 2021

  • Je désire prendre un abonnement pour 1 an et je n'arrive pas

    — by METALDI on Feb 27 2021

  • Good day,
    I am an educator in kindergarten and would like to use Syimply Piano and Simply Guitar as further training. I need an invoice for the cost of one year of the subscription. Is this possible?

    With best regards
    Torsten Garding

    — by Torsten Garding on Feb 25 2021

  • I registered in August last year but owing to a family illness I could not use it. Now I find I cannot get on the site and use it as it treats me like a new customer and asks for payment. PLease could you refund my money and I will start again

    — by Elizabeth Honor Jarvis on Feb 01 2021

  • Won't download. Can't delete!

    — by Karen Green on Jan 28 2021

  • i want to cancel my son's free 7 day trial of the app, but i haven't been able to successfully do so through settings or itunes on my phone or his ipad. i don't want to be charged any money when the free trial ends on 1/30, so could someone please cancel the free trial and confirm that i won't be charged anything when the free trial expires on 1/30. thank you!

    — by Trevor Yingling on Jan 27 2021

  • J'ai souscrit fin décembre 2020, un contrat d'un an pour mon fils. Nous sommes le 10 janvier 2021 et il ne peut plus accéder à la méthode premium !!!!!
    Merci de faire le nécessaire au plus vite.

    — by Christophe Maigrot on Jan 10 2021


    — by NELLY MENAGER on Jan 09 2021

  • Hi there. Can you pay a monthly subscription or is it a yearly subscription as it’s far to expensive.

    — by Sam McCluskey on Dec 29 2020

  • I have had a subscription since May for Simply Piano and have been loving it. About 4 days ago, I bought another subscription for my grandson, Andres. Now I can only get the basic one and not the one that shows all my progress and includes Beta. My last name might be listed as Escher, but the email is correct. My phone number is 775-762-3276. I really need my original subscription back as I practice every day and don’t want to lose it.

    — by Linda Vlautin on Dec 28 2020

  • I have been loving this course for the last 9 months and today, it won’t let me in. It isn’t up for renewal until April. I also just paid for another Simply Piano class for my grandson. My phone number is (775) 762-3276. Please get back to me ASAP. I have been practicing every day and don’t want a to go any days without it.

    — by Linda Vlautin on Dec 28 2020

  • Hi, my name is Saamya. Today (28th Dec 2020), 7 days after my 7 day trial period, $107.99 was deducted. Is there any way you could return that and instead put my account on the monthly payment plan? Thanks so much! 😀

    — by Saamya on Dec 28 2020

  • I accidentally deleted my Simply Piano app!! Please help!! I wish to get back into Simply Piano, where I left off. I love Simply Piano. Please help me.

    — by Julianne Cornett on Dec 02 2020

  • Hello,

    I've recently bought a piano and got a premium access to simply piano. Today, I've realized I don't have the access anymore. Could you please tell me what is the problem? Is there anything wrong with my application?

    Thank you
    Kind regards

    — by Gordana Draskovic on Nov 29 2020

  • Can you tell me whether you are planning on adding sheet music to each song/at each level. I am stuck in Somewhere Over the Rainbow in Essentials II and I would really benefit from being able to see/learn from the sheet music showing all the notes to play at once. It's frustrating keep going back to practice mode as this happens even if I get the notes correct if the app doesn't hear it.. Thanks, Harry

    — by HARRY WILLIAM HENNAH on Nov 27 2020

  • Guten Tag,
    Ich habe ein Novation Launchkey (-board) über USB/Apple Camera Adapter an ein IPad Pro angeschlossen. Beim Verbinden gab mir SimplyPiano die Nachricht, dass ein MIDI-Keyboard angeschlossen ist. Wenn das Programm läuft, höre ich beim Anschlagen der Tasten den Klavierton aus den IPad Lautsprechern. In den Übungen nimmt das Programm aber die Eingabe über das Novation Keyboard nicht an. Es ist nur die Eingabe über die am Bildschirm angezeigte Tastatur möglich.
    Gruß Jan Grill

    — by Jan Grill on Nov 22 2020

  • Hello,

    I have a note recognition problem from my piano to the app. How can I thank for this problem ?

    — by Mathieu on Nov 20 2020

  • Hello,
    as the sceen on my smartphone is to small, i want to use the app on the iPad. After lookout on the Smartphone an Login on the iPad it‘s still not working. I paid for the premium account but now on the iPad it‘s only the free version. Can you help me?
    Thank you!

    — by Kristin Hunger on Nov 20 2020

  • cancelling my subscription

    — by RICARDO MYRTLE on Nov 19 2020

  • Hi , i do want to join is it possible to join montly instead of the whole year and how much it will

    — by Ange maxime on Nov 15 2020

  • buongiorno ho ricevuto addebito per euro 85,99 in data 10.11.20 per addebito rinnovo simply piano. volevo annullare abbonamento e rimborso della quota. attendo con urgenza vostro riscontro.
    distinti saluti. letizia cortese

    — by letizia cortese on Nov 12 2020

  • Why did you cancel my 1 year subscription????????????????????????????????????????????? After you of course gladly took my MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    — by Christina Jensen on Nov 12 2020

  • Bonjour, j'ai fait une période d'essai gratuit le 1/10/20 et j'ai résilié le 7/11/20
    avant la date prévu. Je trouve inadmissible que l'on me prélève la somme de 139.99€ alors que j'ai résilié avant la date
    je demande le remboursement immédiat
    Merci de prendre en considération ma demande.

    — by stéphane hamon on Nov 10 2020

  • i want my money back pls . i canceled it on sunday and now i had to pay over 80€. i didnt even use it. thats so unfair. its not even my money. please contact me . thank you

    — by vanessa on Nov 08 2020

  • Hello, I have renewed premium subscription however the progress is gone, please assist.

    Many thanks,
    Marcela King

    — by Marcela King on Oct 31 2020

  • bonsoir, svp j'ai besoin etre reembourse, je me suis trompee avec l achat annuel cest trop chere pour moi

    — by de oliveira Laura on Oct 28 2020

  • Hello, we are in Switzerland and we went to buy Simply Piano for 3 month. Unfortunatly, it is impossible to get it. Could you please help us. In French if possible. In advance thank you. Best regards, Régine

    — by Régine Gautier on Oct 28 2020

  • Hallo,

    We’re about to finish ou’re free trial of 7 days. We have a question about the difference between the full acces option or the premium acces? Van YouTube pleasse tell me what the difference is between these two options.


    — by Vincent on Oct 22 2020

  • Simply-piano kann das H nicht erkennen, was soll ich machen? Bitte Hilfe!

    — by Leave Mealone on Oct 15 2020

  • A while ago I purchased your Simply Piano app for my granddaughter to use on my ipad on our piano. Unfortunately my ipad died. Today I got a new ipad. Can I just download Simply Piano again on this new ipad without having to pay again. Thank you.

    — by Charlotte Colbert on Oct 11 2020

  • Hi , just installed your apps. Cant get through with payment section , default is USA , can't change to Asian Country . how do i proceed ? and can you help me find settings for itunes for payments . thanks

    — by Mar on Oct 05 2020

  • Hi, I used Simply Piano for just few months and I paid the first subscription. Now I paid the second subscription but I'm not using Simply Piano anymore! Please can you cancel this second subscription? I used it when I was with another home during lock down, now I have any pianos now so I will never use it again! I don't want to pay for something I will never use again. I'm sure you can help me. In the first 6 months I paid the subscription but I used the service. It is was not clear to me that the next 6 months would be charged automatically. Please help. My subscription is with the email [email protected] Thanks Roberto

    — by Roberto on Oct 04 2020

  • I have already paid for the year. Then deleted the app because of storage issues. Then it said that I'll Not have to pay again when reinstalling . Now I have reinstalled the but can rather use nor pay for it again! "Already paid " it says. Please help me I really love the app

    — by Melanie Hammerle on Sep 28 2020

  • My 3 little childrem doing well job in three weeks training in simply piano

    — by Juliana Pinto on Sep 21 2020

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