Published by Jack Reports, Inc. on Mar 10, 2023

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Why should I report an Issue with Jack Reports: Truck GPS & Maps?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Jack Reports, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Jack Reports: Truck GPS & Maps image 1 contact Jack Reports: Truck GPS & Maps image 2

Jack Reports Customer Insights

1. Free version was so much better.Worked great until I subscribed to it now all it wants to do is freeze and locks up on different screens rebooting phone does not help I want a refund trash appI think the concept of this app is great, it appears to follow our phones GPS to provide updates instead of driver participation by clicking open or closed.

2. Went through a couple that were open, when on the app it says it was closed...Useless app, i'm going to assume they are using something like google maps traffic report, to show if scales are open or closed, it shows open scales as closed and closed scale as open why? because there is a delay in traffic report.

3. If you want to improve give us option to select if scale is open or closed, as of now app is C.R.A.P30 day trial.

4. app not worth the download.Great app but the only problem is that there isnt enough people that have it downloaded to have a accurate updating system with the weight stations.

5. For any driver without pre pass, this is an app that can help and give advance warning if scales are open or close.

6. Thanks for the free trial but I will no longer be using your serviceVery good and well worth it when driving.

7. It's really not worth the money they are asking to charge.. (not yet) I believe the makers of this app should have waited until they had more participants before trying to charge for it.

8. Unfortunately that means it relies on drivers who actually have this app downloaded to their phone to actually work.

9. Since you only have 10,000 downloads, there are not enough participating drivers to provide enough consistant updates across the whole country.

10. Might be a useful app in major metro areas but if you're in small town America, it's a ghost town.

11. constantly loading never works sends random up dates on scales I'm no where near.

Steps to Troubleshoot & Fix Jack Reports Issues

1. Fix Jack Reports Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jack Reports: Restarting the app will resolve most errors.
  2. Update the Jack Reports App. Here is how:
    1. On Android goto PlayStore » Search for "Jack Reports" » Open Jack Reports: Truck GPS & Maps » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jack Reports » click "UPDATE".
  3. Clear Jack Reports: Truck GPS & Maps app cache: Clearing cached data will force your app to retrieve the latest data directly from Jack Reports servers.
    1. On Android, goto Settings » Apps » Select "Jack Reports: Truck GPS & Maps" » click Storage » click "Clear Cache".
  4. Check Jack Reports app permissions. If any of these permissions required to use your device's features are disenabled, Jack Reports might not work.
  5. Uninstall and reinstall Jack Reports. If nothing else has worked, completely uninstall Jack Reports then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jack Reports not working


2. Fix Jack Reports Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jack Reports be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jack Reports not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jack Reports may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I had an account for Jack reports but I no longer nees it but they are still taking the payment monthly. I can't even get into the app, how do I cancel that payment?

    — by DOUGLAS HALL 1 year ago