Published by Zahid Hussain Chihpa / Islamic Technology Mission on Feb 15, 2024

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Why should I report an Issue with Islam360: Quran, Hadith, Qibla?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Islam360 Customer Insights

1. I get that as an app it has to make money to pay for it's upkeep but stuffing ads down the users throat is not the way to go about it.Actually the App is Amazing its a complete islamic guide but beside all these My suggestion is that can we add a feature which we can set the time in our app of every nimaz and during that time the phone doesnt ring for almost 10 mins if someone just forgot to silent their phone iam imagining it.. JazakAllahThere's an issue with the last seen.

2. There are some obvious bugs in the app (eg wrong audio clip playing when clicking some other text) as well as some improvements that can enhance the usage experience (eg translation audio to play alongside tilawat continuously instead of having to click it each time for every surah) and I'm sure they will be fixed in time.

3. The app shows subscription is paid as well but still ads are there.Assalamualaikum Is the listening audio Is only for the Urdu knowing people as I don't know Urdu so I don't know what is written and what to search as before with the English caption I can easily used to listen audio while doing my work.

4. Overall, a valuable app for Muslims on their spiritual journey.I have mentioned earlier as well that in surah mominoon ayat 29 urdu translation is not right and needs to be rectified.

5. Will revisit my rating.Though this app is having numerous datasets so it provides really a one window solution to learning, information, and bringing responses to arising queries in Quran, Hadith and in relevant subjects.

6. Even though I shared the video, but no response, please resolve the issue asap.It's a great no doubt and is a great service for muslims all around the world.

7. This may cause a user to switch at other apps!Islam 360 app is a comprehensive tool for Muslims seeking knowledge and guidance.

8. The only reason that I'm not giving this app 5 stars is due to the ads, they are horrendous clicking an option opens up an ad which you then have to close which usually opens up another ad there will be multiple ads in a row each ad remains for some time before you can even close it.

9. - Truly a commendable job! - But, here's the WORST side of user experience as well, everytime at the beginning, and while closing a tab, back to back advertisements are popping up repeatedly, even if you're using this app for just 30 or 40 seconds.

10. With its vast collection of Quranic resources, Hadiths, and Islamic literature, it's a treasure trove of information.

11. it's annoying, It was working flawlessly before I took a subscription yearly, and I complained to the WhatsApp team.

Steps to Troubleshoot & Fix Islam360 Issues

1. Fix Islam360 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Islam360: Restarting the app will resolve most errors.
  2. Update the Islam360 App. Here is how:
    1. On Android goto PlayStore » Search for "Islam360" » Open Islam360: Quran, Hadith, Qibla » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Islam360 » click "UPDATE".
  3. Clear Islam360: Quran, Hadith, Qibla app cache: Clearing cached data will force your app to retrieve the latest data directly from Islam360 servers.
    1. On Android, goto Settings » Apps » Select "Islam360: Quran, Hadith, Qibla" » click Storage » click "Clear Cache".
  4. Check Islam360 app permissions. If any of these permissions required to use your device's features are disenabled, Islam360 might not work.
  5. Uninstall and reinstall Islam360. If nothing else has worked, completely uninstall Islam360 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Islam360 not working


2. Fix Islam360 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Islam360 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Islam360 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Islam360 may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I live in UAE and would like to know if there is a possibility of meeting with Zahid either in Dubai or in karachi

    The purpose of my meeting is to discuss my humble contribution and support to the noble cause.

    My mobile number is 000971-50-6501142

    — by Asrar 1 year ago

  • I live in UAE and would like to know if there is a possibility of meeting with Zahid either in Dubai or in karachi

    The purpose of my meeting is to discuss my humble contribution and support to the noble cause.

    My mobile number is 000971-50-6501142

    — by Asrar 1 year ago

  • I have made a payment of 4340 from Gpay and purchased a gift of the full version of this application. I wanted to give it to my wife but after the payment I see that it will be randomly gifted to someone whom I don't even know. Can you please refund the money back?
    9448973535 gpay number

    — by Abdul Azeez 1 year ago

  • I didn’t know how to use it It doesn’t work

    — by Nasreen 2 years ago