Published by Instructure on Nov 28, 2024

contact Instructure Events Chat with our AI-based Instructure Events Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Instructure Events?



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Why chat with our AI Instructure Events Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Instructure Events.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. it says "No Network Connection" on almost every screen...despite being on WiFi and logged in with my event profile.Something tells me that this app in the long-term of education planning for advisement will produce a career platform.

2. Extremely frustrated with this app.

Steps to Troubleshoot & Fix Instructure Events Issues

1. Fix Instructure Events Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Instructure Events: Restarting the app will resolve most errors.
  2. Update the Instructure Events App. Here is how:
    1. On Android goto PlayStore » Search for "Instructure Events" » Open Instructure Events » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Instructure Events » click "UPDATE".
  3. Clear Instructure Events app cache: Clearing cached data will force your app to retrieve the latest data directly from Instructure Events servers.
    1. On Android, goto Settings » Apps » Select "Instructure Events" » click Storage » click "Clear Cache".
  4. Check Instructure Events app permissions. If any of these permissions required to use your device's features are disenabled, Instructure Events might not work.
  5. Uninstall and reinstall Instructure Events. If nothing else has worked, completely uninstall Instructure Events then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Instructure Events not working


2. Fix Instructure Events Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Instructure Events be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Instructure Events not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Instructure Events may not be able to connect to the Internet when running in the background.

Reported Issues

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