Published by Infraware Inc. on Dec 7, 2023

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Why should I report an Issue with Polaris Viewer - PDF, Office?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Infraware Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Polaris Viewer - PDF, Office image 1 contact Polaris Viewer - PDF, Office image 2

Polaris Viewer Customer Insights

1. Assuming that's an accurate assessment of the extent of the permission, why would anyone agree to it? access - yes; modify, delete (I guess that's what it means by "manage"?), not even limited to this device - NO!; access without my knowledge - no Uninstalling, and I'll look for a less intrusive app.When opening a document, I intend to see its contents before having to sit through an annoying ad and then close it without being required to take further action in order to skip and exit yet another ad.Too much ads!! First my document load very slowly,there are alot of blank slides when you open have to wait for them to come out.

2. We had an earlier version of Polaris which was much more usable.I had this app on an older device, and when setting up my new device, I downloaded it again, until...the following permission was sought - To read and edit the document, you need the authority to access the file.

3. Uninstalling.Had a great ad-free 5* version on one of my previous samsung phones (pre-installed, droid 4.22). Trying to install it on my new phones (droid 5.x and up to 8.x) but... Some adds ok but this is a bit too much and it does install on all my phones/tablets but won't run on all telling me with a grey bar over the sheet that I need another version but there is no other version available as far as I can see.

4. Allow access to manage all files (on/off) (there then was an info thing below the toggle) Allow this app to read, modify and delete all files on this device or any connected storage volumes.

5. I could see it so easily it's making me happy just thinking of all you could do with it! Thanks again for Office!The pop-up Ads are very annoying! I tried to purchase the ad-free option, but the form to submit my purchase to PayPal would not recognize my password, which works perfectly fine on my desktop computer.

6. Still will give the 3* for the excellent old version, wish this one worked the same on all devices.The ads ruin a perfectly functional app: an ad banner covers part of the pdf you are reading, the 'x' to remove button is inactive.

7. Now, expecting it to be as good I just downloaded it on my current phone, and the now meagre menu (there were more functions before) and the incessant interruption by ads has in my opinion downgraded it and put me right off.

8. Anyway, could you guys PLEASE come up with your own S-Pen features? I would also really like to see you guys put out an app just for taking notes and making to-do lists.

9. You could easily charge a small monthly fee and possibly partner with Dropbox or iCloud in the application...or all of them! I really think you guys could blow it out of the water and make something epic.

10. ------ After Polaris' reply: I can open all documents with free and open-source apps.

11. It has just enough features and professional design, all the options of Microsoft Office 2016 (or the most important ones).

Steps to Troubleshoot & Fix Polaris Viewer Issues

1. Fix Polaris Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Polaris Viewer: Restarting the app will resolve most errors.
  2. Update the Polaris Viewer App. Here is how:
    1. On Android goto PlayStore » Search for "Polaris Viewer" » Open Polaris Viewer - PDF, Office » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Polaris Viewer » click "UPDATE".
  3. Clear Polaris Viewer - PDF, Office app cache: Clearing cached data will force your app to retrieve the latest data directly from Polaris Viewer servers.
    1. On Android, goto Settings » Apps » Select "Polaris Viewer - PDF, Office" » click Storage » click "Clear Cache".
  4. Check Polaris Viewer app permissions. If any of these permissions required to use your device's features are disenabled, Polaris Viewer might not work.
  5. Uninstall and reinstall Polaris Viewer. If nothing else has worked, completely uninstall Polaris Viewer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Polaris Viewer not working


2. Fix Polaris Viewer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Polaris Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Polaris Viewer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Polaris Viewer may not be able to connect to the Internet when running in the background.

Reported Issues