Published by InBody on Jan 22, 2024

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Why should I report an Issue with InBody?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of InBody to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About InBody

1. We’re currently undergoing some healthy composition changes to help further simplify your understanding of personal health and wellness. - An improved app dashboard, which displays data on your latest InBody Tests, blood pressure outputs, daily activity levels, body composition goals, and nutritional progress. - A blood pressure hub where you can review the history of your BP 170 and BP 250 test results. - An updated Result Sheet that provides visual representations of changes in body composition analysis, including fluctuations in skeletal muscle, body fat, body water, and more. *Please note: Output availability will vary depending on the InBody device used for testing. - A graphic depiction of differences in segmental body composition that is available to testing facilities using LookinBody Web with an InBody 570 or 770 unit. - A digital diet and exercise log that can be used to fit healthy changes into your current lifestyle.

2. Using our mobile app in conjunction with one of our body composition analyzers or blood pressure monitors, users can directly measure muscle, fat, water, and blood pressure to see how these values, when combined with activity levels and nutritional habits, create a snapshot of whole body health.

3. By working together, these technologies can help you effectively track daily activity levels and sleep habits over time. - An online training journal that you can use to record time spent exercising and analyze body composition changes in relation to activity type, time, and intensity. - A way to see how you measure up.

4. Within this section, you can also set attainable muscle and fat goals based on scientific data formulated by the InBody Clinical Research team. *Please note: The guide(s) are for reference purposes only and should not be taken as professional medical advice. - An enhanced connection between your InBody wearable device and the app.

5. By regularly reviewing this information, individuals will be able to track progress over time and use this progress as momentum for continued, healthy improvement. ● Manage caloric outputs and monitor daily movement, such as step counts and active minutes, through our training log. Hey there.

6. At InBody, our goal is to bring evidence-based health and wellness data to more individuals so they can find health clarity that stretches far beyond a singular number on a scale.

7. You’re not alone during this transformative time.

8. Use our national rankings board to start a friendly competition between peers at your testing facility, friends, or family members.

InBody Customer Insights

1. I'm not sure if I mistyped my phone the first time, and now it cannot find my account, and I can't find a way to recover the account by email or something.

2. The charts used to plot on a real time scale, but now every measurement point is equally spaced regardless of when they were taken.

3. The graph doesn't scale for time so it just lines all the dots next to each other.

4. And the new version still have this problem This app cannot separate data between primary and secondary user, but it does have different users feature.

5. In top of that waste of time it gave me someone else's data! I used my one and only free BMI exam at my gym now on this bull$***No reply from CS after I emailed the issue.

6. All data for "different users" are messed up in the same dashboard and history.Fantastic. Works great.

7. Please fix it once and for all!This app is complete and total garbage! First off all I had to create username and password and verify email 4 different times as it would not complete the registration process.

8. I like the new look, but unfortunately the time scale is broken.

9. Sync to Samsung Health doesn't happen all the time.

10. I do like the scale, but it would be nice if they could provide an app that worked more consistently.I continuously have problems using this app.

11. It's a shame the app is so limited for me now.The connection to the scale is spotty so I have to reconnect often.

Steps to Troubleshoot & Fix InBody Issues

1. Fix InBody Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart InBody: Restarting the app will resolve most errors.
  2. Update the InBody App. Here is how:
    1. On Android goto PlayStore » Search for "InBody" » Open InBody » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for InBody » click "UPDATE".
  3. Clear InBody app cache: Clearing cached data will force your app to retrieve the latest data directly from InBody servers.
    1. On Android, goto Settings » Apps » Select "InBody" » click Storage » click "Clear Cache".
  4. Check InBody app permissions. If any of these permissions required to use your device's features are disenabled, InBody might not work.
  5. Uninstall and reinstall InBody. If nothing else has worked, completely uninstall InBody then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing InBody not working


2. Fix InBody Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make InBody be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to InBody not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, InBody may not be able to connect to the Internet when running in the background.

Reported Issues