Published by iHerb on Mar 6, 2024

Report an issue with iHerb.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with iHerb?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of iHerb to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About iHerb

1. Shop by Supplements, Sports Nutrition, Bath, Beauty, Grocery, Baby, and Pets. • Supplements: Add popular vitamins and natural products to your daily routine. • Bath: Pamper yourself with body and hair care, aromatherapy, and more. • Grocery: Stock your pantry with healthy favorites. • Baby: Everything you need for a happy and healthy little one. • Pets: Must-have items for your furry friends — from treats to grooming supplies.

2. Since 1996, iHerb has been the global leader in health and wellness, with products that range from vitamins and supplements to grocery, beauty, and self-care.

3. With shipping to over 185 countries, iHerb offers 34 localized payment options in 74 currencies, more than 40 shipping carriers, and 24/7 virtual customer support chat.

4. iHerb is a United States-based retailer that sells more than 40,000 natural products across 1,700 popular brands.

5. We allow reviews only from customers who have ordered the specific product from iHerb — so you can make smarter buying choices.

6. All orders are shipped by iHerb from our climate-controlled fulfillment centers to guarantee product quality.

7. The iHerb App is your one-stop shop for all of your daily essentials to live well and stay healthy.

8. Enjoy the app in your language (English, Chinese, Japanese, Korean, Russian, Portuguese, Arabic, French, German, Spanish, Hebrew, Ukrainian, Thai, and Indonesian).

9. Share iHerb with others and offer them great discounts while getting rewarded.

10. Explore thousands of reviews on popular products.

11. Orders ship fast and at low rates, with free shipping to 50+ countries.

iHerb Customer Insights

1. Why am I getting emails for for beauty products? My search or purchase behavior has NONE of items.

2. iOS version is perfect and runs smoothly without any hiccups, whereas using the android app is a tiresome chore to search for products.

3. Realizing that several hours of research and adding things to my list was gone, was the final straw for me.Impressive! I've been using Amazon prime for years until I came accross iHerb over a couple of months ago.

4. iHerb needs to hire android developers to create an app that's on par with their ios app.There's a bug starting a couple months ago where the filter cannot be applied because the Apply button gets disabled when you select a filter.

5. But filtering the products and getting a targeted search result are not intuitive.

6. Items are at great price, There's a lot to choose from, I get notified when the item I need is back in stock, they arrive on time, delivered in hands and I have not experienced damaged items.

7. Also, after a search, if you click on an item and then go back, it takes you back to the homepage and NOT the list created by your search.

8. You have to perform the search multiple times to check out multiple items.

9. So when I say "Maybe later", everytime I click on a different product, that stupid notification screen pops up and there's no way to get rid of it.

10. 2) App does not return to the search results when going back from viewing an item in it.

11. You need to know exactly what you are looking for or be willing to try something new.Extremely user friendly! Loaded with information to help one make an informed product choice.

Steps to Troubleshoot & Fix iHerb Issues

1. Fix iHerb Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iHerb: Restarting the app will resolve most errors.
  2. Update the iHerb App. Here is how:
    1. On Android goto PlayStore » Search for "iHerb" » Open iHerb » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iHerb » click "UPDATE".
  3. Clear iHerb app cache: Clearing cached data will force your app to retrieve the latest data directly from iHerb servers.
    1. On Android, goto Settings » Apps » Select "iHerb" » click Storage » click "Clear Cache".
  4. Check iHerb app permissions. If any of these permissions required to use your device's features are disenabled, iHerb might not work.
  5. Uninstall and reinstall iHerb. If nothing else has worked, completely uninstall iHerb then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iHerb not working


2. Fix iHerb Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iHerb be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iHerb not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iHerb may not be able to connect to the Internet when running in the background.

Reported Issues