Published by IG Group on Jul 14, 2023

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Why should I report an Issue with IG Forex: spot FX trading?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IG Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About IG Forex: spot FX trading

1. Leveraged trading in foreign currency on margin carries significant risk and may not be suitable for all investors.

2. IG is a registered RFED and IB with the Commodities Futures Trading Commission and member of the National Futures Association (NFA ID 0509630).

3. Leveraged trading in forex may not be suitable for all investors and may result in losses that exceed your deposits.

4. IG is a trading name of IG US LLC (a company registered in Delaware under number 6570306).

5. Trade anywhere with the intuitive forex trading app from IG, a world-leading FX provider.

6. Registered address, 200 West Jackson Blvd. , Suite 1450, Chicago, IL 60606.

7. Download now to get low spreads on over 80 global currency pairs.

8. This information is completely anonymous and cannot be traced back to an individual user.

9. We gather data about how clients use our app.

10. Please ensure that you fully understand the risks.

11. By downloading the app you consent to us gathering data in this way.

IG Forex Customer Insights

1. Very disappointing 😔Complicated app, it is not user friendly app, connecting to mt4 is difficult, the spreads are high and order is usually accepted at a market price when you have limit set, stop loss will be automatically removed from your order so keep an eye on it.

2. Despite all that, it is better than nadex which also has the same demanding requirement to verify every card.useful but could use more functionality at the chart level like earlyer version.Although some may want to buy , we have to see , sell , persway , convince.

3. I really do enjoy using this platform, Thank you!I've been trying out a few different forex trading apps but I keep coming back to this one.

4. Seems the chart needs to be full screen then tapped in order to access the additional tools including timeframes, types, indicators etc.

5. For example I set a buy limit on the app and while watching the chart on my computer, it bounced off my limit 5 different times within an hour and the app still didn't take the trade.

6. Simple and works good.I'm pretty sure can count the amount of review I write on a single hand but I just gotta sat that this is a great platform.

7. I do hope to have the option to change time frames on my charts; some months ago they only displayed in Daily intervals but now they only display in 5min intervals.

8. Having at least two charts with with different timeframes showing at the same time would be VERY helpful.The app is pretty good.

9. It's the best thing forsakenely there's ways to clean and get it done out with the old in with new while respecting some old things remain same there is most pleased changesApp not user friendly.

10. I would like the option to change between severalUser friendly platform for a beginner utilizing the app.

11. One suggestion is to be able to view the chart while making a trade.

Steps to Troubleshoot & Fix IG Forex Issues

1. Fix IG Forex Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart IG Forex: Restarting the app will resolve most errors.
  2. Update the IG Forex App. Here is how:
    1. On Android goto PlayStore » Search for "IG Forex" » Open IG Forex: spot FX trading » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IG Forex » click "UPDATE".
  3. Clear IG Forex: spot FX trading app cache: Clearing cached data will force your app to retrieve the latest data directly from IG Forex servers.
    1. On Android, goto Settings » Apps » Select "IG Forex: spot FX trading" » click Storage » click "Clear Cache".
  4. Check IG Forex app permissions. If any of these permissions required to use your device's features are disenabled, IG Forex might not work.
  5. Uninstall and reinstall IG Forex. If nothing else has worked, completely uninstall IG Forex then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IG Forex not working

2. Fix IG Forex Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make IG Forex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IG Forex not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IG Forex may not be able to connect to the Internet when running in the background.

Reported Issues