Published by Shenzhen Fujia Technology Co., Ltd. on Aug 29, 2023

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About OurPhoto

1. Take photo or short video instantly and upload it to your cloud photo frame to share the wonderful moments with your families, friends, lover. • Share your photos and videos files on your phone directly.

OurPhoto Customer Insights

1. It would be valuable to have a copywriter confirm the grammatical portions of your app and proofread every section.The frame was great - got it all set up - tons of photos in there...and now no one can access the frame or the photos anymore because the app has a major flaw! If you forget your password, you are out forever.

2. When you click "forgot password" you need to enter your email address AND the verification code... in order to get the verification code...Um, how can I enter the verification code that I haven't received yet?! VERY DISAPPOINTEDUpdate, I have emailed several times with no response.

3. When I tried to enter a frame with email address, it said the address was already there and I couldn't add it.

4. I am disappointed in this product.You need this app if you want to remotely add pictures to a Dragon Touch e-picture frame.

5. Instructions are not great and I struggled to figure out how to delete older, outdated photos from the photo display but with a little intuition and trial and error, I figured it out.

6. For the frame I was able to use a PC to copy to the ftp address or via an SD card.Worked great originally.

7. There is an option to email photosStill trying to figure out how to link to frames, it continues to tell me "132, the device it not activated" when trying to "bind" a device.

8. Choosing and sending pics equally hard.Knock on wood, I have enjoyed the photo frame without any hiccups.

9. Now it says photos are successfully sent but they don't pull up on the frame.

10. The app says they are sent, but the digital pic frame doesn't show them.

11. I received my digital picture frame as a gift for work.

Steps to Troubleshoot & Fix OurPhoto Issues

1. Fix OurPhoto Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OurPhoto: Restarting the app will resolve most errors.
  2. Update the OurPhoto App. Here is how:
    1. On Android goto PlayStore » Search for "OurPhoto" » Open OurPhoto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OurPhoto » click "UPDATE".
  3. Clear OurPhoto app cache: Clearing cached data will force your app to retrieve the latest data directly from OurPhoto servers.
    1. On Android, goto Settings » Apps » Select "OurPhoto" » click Storage » click "Clear Cache".
  4. Check OurPhoto app permissions. If any of these permissions required to use your device's features are disenabled, OurPhoto might not work.
  5. Uninstall and reinstall OurPhoto. If nothing else has worked, completely uninstall OurPhoto then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OurPhoto not working


2. Fix OurPhoto Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OurPhoto be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OurPhoto not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OurPhoto may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi it seems that my account krayzie1239 used to bind with my photoframe is not working. Can you remove my account so i can start a fresh registration to my photo frame?

    — by Abu Bakar Samuel 2 months ago

  • The app says my photos are sent but they are not on the frame.

    — by Cathy Cooper 2 months ago

  • I can’t see connected devices on the app and when I try to send a photo, I get a message “please select at least on device”

    — by Henry Mouton 2 months ago

  • I cannot send photos to my frame on my cell phone. Please advise! Thank you

    — by Carla LESSA 4 months ago

  • I got a new phone and can not reconnect to the frames. They are still working for family members. When I log into my account no devices show. If I try to add devices in the other section it says the device is not active.

    — by BEKKA RIGBY 4 months ago

  • I do not remember my username or password for the email listed above. I need help logging in

    — by Laura Lawrence 1 year ago

  • We can no longer receive any additional photos

    — by Albert Grimmie 1 year ago

  • We can no longer receive any additional photos.

    — by Albert Grimmie 1 year ago

  • My app on an android won't accept binding from an apple phone

    — by Michael Yost 1 year ago

  • When I send photos to my frame I get error message that it cannot be delivered to the email address I am sending it to which is ralphsant46@redacted

    — by Ralph Santos 1 year ago

  • When I send photos to my frame I get error message that it cannot be delivered to the email address I am sending it to which is ralphsant46@redacted

    — by Ralph Santos 1 year ago

  • I am having trouble connecting ting to my photo frame

    — by Rachel Sochet 1 year ago

  • I am trying unsuccessfully to connect my tablet to my frame so I can send photos. It doesn't let me. How do I fix this?

    — by Rachel Sochet 1 year ago

  • I need help linking my ourphoto app to my sammix digital frame. My app says waiting fir confirmation the frame is acting like it's not connected

    — by Debbie Evans 1 year ago

  • forgot my password. So to reset my password, I need a verification code. The one that I have does not work

    — by jill spijkers 1 year ago

  • I keep getting the message, "Sorry, the frame ID you tried to bind do not exist. Please check with the frame owner to make sure you have the correct frame ID of his/her frame and resend the request." when I try to send photos to my family's frames.

    — by Katie 1 year ago

  • It doesn’t show pending users. Tried resetting account, frame, and powering off. Help please

    — by Sandy HILLMAN 1 year ago

  • I’m unable to make an account. Every time I submit all information, it says “unknown error.” I’ve tried re downloading app several times as well as restarting my phone.

    — by Lauren Smith 1 year ago

  • When I send pictures to frame says success but no pictures arrive

    — by Reed M Pertuit 1 year ago

  • I don’t enter in the app

    — by sergioyestela 1 year ago

  • I downloaded the app but it just keeps giving me an un known error when I try to create an account.. I want user name to be wagner2381 and password to be Vernille23

    — by Jennifer 1 year ago

  • I purchased a frame for my parents. Now I can't seem to get into my account on the app. When I request a confirmation code for resetting the password and enter it, the error message says "users email does not exist." The frame's name is BauerPics. Can you help me access my account?

    — by Jen Mendenhall 1 year ago

  • All our iphones have lost their Bindings have lost there connection to out photo frame ID DKNBSK.
    All attempt to re bind to the frame results in an "Un known error" we can no longer use the App to load photos to the frame.. Hope do we fix this problem?

    John McCool

    — by John McCool 1 year ago

  • I'm trying to log into the app and I keep getting an error message that says "Un known error". I’ve deleted and redownloaded the app, restarted both my phone and the frame and still get the error.

    — by Leanne Moses 1 year ago

  • I'm trying to log into the app and I keep getting an error message that says "Un known error"

    — by Elena Sanchez 1 year ago

  • I need to reset my account..
    So..I can link my new phone to my frame....

    — by Latrina Nickson 1 year ago

  • I am not able to reset my password on OurPhoto app. I have emailed support per booklet that came with frame (mrqsupport@redacted). I have not received a response. It's been several months since I sent the email.

    — by Christy Little 1 year ago

  • I got a new phone and cannot log in. The option to enter a verification code can't be completed because there is no option to get it from anywhere.

    — by Tara Taylor 1 year ago

  • I forgot my password so tried to reset it but never was sent a verification code.

    — by Michelle Thaxton 1 year ago

  • I have purchased 2 frames as gifts and I just found out that I have been sending pictures for a couple of months and they aren't getting them. the 2 frames are (3D4HSA and XYK7SQ) can you please look into this?

    — by Lianne argeris 1 year ago

  • Under devices says waiting for confirmation. It's been over 12 hours.

    — by Patricia Ireland-Martin 1 year ago

  • Under devices says waiting for confirmation. It's been over 12 hours.

    — by Patricia Ireland-Martin 1 year ago

  • I tried to set up a username and password on the app through my IPhone following the rules and it kept giving me “in known error”

    — by Tammy Sawyer 1 year ago

  • I cannot log in because I forgot my password. I tried clicking the triangle next to my e-mail and it keeps ticking of numbers 52s, 52s, 50s, etc.

    — by Frank 1 year ago

  • I need a remote control for my digital photo frame. It was my Dads and when he passed away we couldn’t find the remote control.

    — by Frances Beckstrom 1 year ago

  • My daughter got our photo, I was connected and able to send photos, but somehow lost my connection and unable retrieve my password as well. I need help to reconnect.

    — by Patty L Austin 1 year ago

  • I got a new phone and it no longer sends photos. I’ve tried to reconnect but it doesn’t remember my password or email

    — by Kristen Cunnane 1 year ago

  • I updated the OurPhoto app and now I can't get back logged in because it never sends a verification code. Do I have to do something directly from the original frame? I have been sending photos to a frame for a couple years now and have never had this issue. Please help me get the account reset.

    — by Julie A Jantzer-Ward 1 year ago

  • The app is not allowing me to add a new user.

    — by Ashley Martello 1 year ago

  • Heya,

    Can you advise how to reset a password since I can't log in the app.

    (Reset password page has a verification code field but no idea how to get the code)

    — by Andras 1 year ago

  • I got a new phone now it wants me to sign in or create account with verification code don't know what to do I don't have a code

    — by Robin Charfauros 1 year ago

  • Please respond.
    I can only access photos in my Gallery and not my Google photos. How can I send pictures that are in Google photos to my Dragon Touch frame?
    Thank you.

    — by Dianne K Fritsch 1 year ago

  • Please respond.
    I can only access photos in my Gallery and not my Google photos. How can I send pictures that are in Google photos to my Dragon Touch frame?
    Thank you.

    — by Dianne K Fritsch 1 year ago

  • Can't Set up a new account. there isn't a triangle after email entry and no verification line to enter a code if I could even get one. Have uninstalled and installed various times

    — by Nancy Lafreniere 1 year ago

  • Cannot log in. App usually opens without logging in. When I click forgot password, it takes me to a screen asking for a verification code, No code has been sent to me,

    — by wayne 1 year ago

  • When I try to log 8n it says my password is incorrect. But when 8 tried to reset, there is no verification code. If 8 need one, you need to send it.

    — by Susan Palcic 1 year ago

  • How do i get to my '....ourphoto.nc" email, to access it and get my verification code

    — by Tessa R Morris 1 year ago

  • I have bought 2 frames for my parents. I cannot log onto the app after uninstalling it to log back on and get photos sent

    — by Tessa R Morris 1 year ago

  • I forgot my password? Where do I find the verification code?

    — by Eveline Strobel 1 year ago

  • The our photo display doesn't show the whole photo on some pictures. It zooms in on a portion of the picture.

    The slide show doesn't always start automatically.

    — by Brad tracy 1 year ago

  • On my I phone I have the Our Photo app and appear to successfully send photos; however they don’t get received by the digital frame

    — by Brad Kimbrough 1 year ago

  • Can’t send and update new pictures.

    — by Cindy Burkett 1 year ago

  • Downloaded app but cannot make an account. After 14 different tries now i get error code 432. I do not understand why i cannot just enter my information and make an account

    — by Moe 1 year ago

  • I am having trouble signing in,

    — by Deborah Gault 1 year ago

  • I am unable to log into the Ourphoto app and when I try to reset password it doesn’t send me a verification code.

    — by Allyson Watkins 1 year ago

  • Having trouble sending photos to my device from phone. Can't sign in with out of date email to access my account. How do I recover??? HElp

    — by Nancy I Fornatora 1 year ago

  • Images not uploading to device. I see image upload history in the messages but not showing up on the frame. Can I resync some how to avoid having to upload all over again?

    — by Stacy 1 year ago

  • I can no longer send photos
    I only receive the “unknown error” message

    — by William James 1 year ago

  • i can’t bind with my phone:( it reads waiting for confirmation, but never confirms

    — by maree 1 year ago

  • Frame: FF3KS6, under MrsLyndaForesta@redacted. MarZig@redacted. I am able to send photos from App to Frams, however noone is able to send email with appached photo to the frame. I cannot tell if Frame is connected to the outside worls, or just this App. Want to use email up load cant get it to work. Sent email with subject line bdFF3KS6, cant tell if that did anything. Suggestions?

    — by Mike Foresta 1 year ago

  • I keep getting the “unknown error” message when I try to sign in. Previously when I was signed in I kept getting that error message anytime I tried to do anything.

    — by Mary Campbell 2 years ago

  • I accidentally deleted the email address it was bonded too, how can I fix this?

    — by Tracy Morris 2 years ago

  • My binding request was declined every time I try to add picture. What to do

    — by Lorna Scarborough 2 years ago

  • What does error code 432 mean? I have Uninstalled and reinstalled the app and get the same error.

    — by Jen Calder 2 years ago

  • Recieved unit already set up as a gift. Not able to get your system to give me Frame ID associated with my email or original user name so not able to add new devices.

    — by Paul Agidius 2 years ago

  • How do I resolve error 432

    — by Terri D Omdahl 2 years ago

  • my husband received a dragon touch photo frame as a gift. We are trying to download the app from the Google play store, but cannot get the screen that enables him to register the device. We keep getting a "no device" error. Please help. I have tried using both a Kindle 10 and a laptop. We do not have smartphones.

    — by KATHY FARRAR 2 years ago

  • When I try to bind my device it doesn't work -nothing shows up under devices

    — by Robert Vlahakis 2 years ago

  • Asking your help, please. I cannot bind my Frame (FJ98SW). All requests are declined - I think I need the email I used to set up the app. thank you

    — by Shannon Smith 2 years ago

  • I can not log in to my account. Please advise how to fix. My user name should be DickSocBike and my password should be SocBike6421** and my frame ID is XVL7SR.

    — by Dick Clark 2 years ago

  • I paid for cloud storage the price said 6:99 but I was charged 50 dollars I would like a refund.

    — by Christy 2 years ago

  • Unable to set up account. "un known error" every time I try.

    — by Sarah Mershon 2 years ago

  • Cannot bind frame FJ98SW

    — by Shannon Smith 2 years ago

  • Hello, my app keeps giving me a Time-Out Error when I try to delete my frame, add a new one, or send any pictures to the frame. I uninstalled the app and redownloaded it but the same error keeps popping up. How can I fix this?

    — by Emily 2 years ago

  • Failure while creating an account. User name, password (correct: 10 characters. starting and ending with a letter). Click the transmit button... nothing wil happen. sometimes there is short message "time out".
    please help!
    Thank you, Ernst G.

    — by Ernst 2 years ago

  • I’m trying to set up the app and unknown error comes after submitting to login. I can’t login

    — by Vicki Scherer 2 years ago

  • I am not able to create an account it keeps saying unknown error

    — by Crysta 2 years ago

  • I just got the dragon frame but when I try to register with the ourphoto app, it gives me unknown error and won’t let me register

    — by Brianna Lewis 2 years ago

  • I can't "sign up" for the app. Error code 432. This is a Christmas gift. Please help in a hurry!

    — by Stacy Stewart 2 years ago

  • I keep getting a 432 error trying to subscribe

    — by Andrea Pickel 2 years ago

  • Trying to set up ourphoto app. What are the passcode requirements???

    — by Dan 2 years ago

  • I can not get set up with user name & password to send photos to my Granddaughter’s frame that I bought her. PLEASE HELP

    — by Bonnie Tuttle 2 years ago

  • Hi. I don't seem to be able to create an account to log in in my name. I managed to set one up for my husband no problem. Any suggestions?

    — by Row Robinson 2 years ago

  • I cannot log in as a new user...I am getting password or ID error.

    — by Richard Quigley 2 years ago

  • The app won't let me set up anything. I can't get past the name, password, and email screen. It does nothing when I hit submit.

    — by Tammy Jo Fewins 2 years ago

  • I own a new frame Id 2FKJS4.
    I need register it and the app continously give the errors "timeout" or "http 504 Gateway time out".
    Telephone and frame are in the same wifi.
    Any help ???

    — by Miguel Angel Simoes 2 years ago

  • I’ve been unable to bind a device. Can you help? I sent an email twice.

    — by amy kohrman 2 years ago

  • Trying to get a frame working for a friend. Created an account username =davidtosi.
    frame ID 23GPSC. created an email address davidtosi@redacted. I get the error below. Can you Help?

    Sorry, the frame ID you tried to bind do not exist. Please check with the frame owner to make sure you have the correct frame ID of his/her frame and resend the request.

    — by Alan Rowe 2 years ago

  • I have a yeehao picture frame that I bought in February. I have downloaded the ourphoto app and have uploaded pictures before. But recently I have tried to upload pictures, it says it is complete but it never shows up on my photo frame. I have less than 350 pictures on my frame. So at this point I'm very unhappy and not sure what to do.

    — by Charis 2 years ago

  • I need to reset my password but in order to do that it requires a ‘verify code’ which I don’t have. Are you able to send me that? My username is Tracy728 and email is tracy.almquist@redacted.

    Thank you,
    Tracy

    — by Tracy Almquist 2 years ago

  • There is a problem with the app. It says Chain Validation Failed. Photos cannot be sent to the frame.

    — by Lauren Martin 2 years ago

  • I have had frame for 2 months now without a problem now all of a sudden my binded frame device just disappeared from the app. I have tried adding the device again and it says unknown error. It seems I am not the only one having this problem as I have read on your site. This is very frustrating as I was enjoying my son sharing pictures of my granddaughter. If this can not be fixed this frame is a waste of time. Bad buisness. Please tell me if this can be fixed

    — by Grace Williamson 2 years ago

  • I try to sign on to ourphoto app and I get the message chain validation failed.

    — by Tawny Collins 2 years ago

  • I’m currently unable to log in to my existing OurPhoto app account and none of my friends or family are able to create new accounts. Everything just keeps saying ‘Unknown Error.’ This makes our expensive Wi-Fi digital picture frame worthless. Can this be resolved?

    — by Travis Rodriguez 2 years ago

  • Keep getting chain validation fail errors on all 4 of my devices. Not happy about this considering I just took pix of my grandsons and can't get them on my frame

    — by Theresa Dean 2 years ago

  • When trying to 'Sign Up' on the app, message "Un known error" is constantly displayed

    — by Jean Vanes 2 years ago

  • Frame has been working fine until this morning when update it won’t send pic. It says it needs to have a device connected but when I go to reconnect it, it gives me an unknown error message. I have rebooted my phone and the frame and still does the same thing

    — by Maria Wainwright 2 years ago

  • I have your app, OurPhoto. I had created an account and have uploaded many pictures to 2 frames. My password is no longer working. I went to "forgot password". It has me put in a new password with my email. It then waits for me to input a "verify code". There is no code and the program does not send a code since I have not input one yet. How do I reset my password??

    — by Paul Bernstein 3 years ago

  • App is not working. I bought the dragontouch picture frame, and can’t make it past the sign up in the app. “Unknown error”, is the message I get when trying to sign up. Please help.

    — by Jamee Gaines 3 years ago

  • I have tried multiple times to bind my email to my frame, however it has repeatedly been declined.

    My frame ID is DU9RSP.

    My OurPhoto email is:
    quakermiss@redacted

    I'm sending the binding request from:
    quakermiss-1@redacted

    I've tried typing the following in the subject line with a blank message:

    BDDU9RSP
    bdDU9RSP
    bd+DU9RSP
    bd+du9rsp

    Help?

    — by Martha C Bailey 3 years ago

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