1. Take photo or short video instantly and upload it to your cloud photo frame to share the wonderful moments with your families, friends, lover. • Share your photos and videos files on your phone directly.
1. It would be valuable to have a copywriter confirm the grammatical portions of your app and proofread every section.The frame was great - got it all set up - tons of photos in there...and now no one can access the frame or the photos anymore because the app has a major flaw! If you forget your password, you are out forever.
2. When you click "forgot password" you need to enter your email address AND the verification code... in order to get the verification code...Um, how can I enter the verification code that I haven't received yet?! VERY DISAPPOINTEDUpdate, I have emailed several times with no response.
3. When I tried to enter a frame with email address, it said the address was already there and I couldn't add it.
4. I am disappointed in this product.You need this app if you want to remotely add pictures to a Dragon Touch e-picture frame.
5. Instructions are not great and I struggled to figure out how to delete older, outdated photos from the photo display but with a little intuition and trial and error, I figured it out.
6. For the frame I was able to use a PC to copy to the ftp address or via an SD card.Worked great originally.
7. There is an option to email photosStill trying to figure out how to link to frames, it continues to tell me "132, the device it not activated" when trying to "bind" a device.
8. Choosing and sending pics equally hard.Knock on wood, I have enjoyed the photo frame without any hiccups.
9. Now it says photos are successfully sent but they don't pull up on the frame.
10. The app says they are sent, but the digital pic frame doesn't show them.
11. I received my digital picture frame as a gift for work.
Hi it seems that my account krayzie1239 used to bind with my photoframe is not working. Can you remove my account so i can start a fresh registration to my photo frame?
The app says my photos are sent but they are not on the frame.
I can’t see connected devices on the app and when I try to send a photo, I get a message “please select at least on device”
I cannot send photos to my frame on my cell phone. Please advise! Thank you
I got a new phone and can not reconnect to the frames. They are still working for family members. When I log into my account no devices show. If I try to add devices in the other section it says the device is not active.
I do not remember my username or password for the email listed above. I need help logging in
We can no longer receive any additional photos
We can no longer receive any additional photos.
My app on an android won't accept binding from an apple phone
When I send photos to my frame I get error message that it cannot be delivered to the email address I am sending it to which is ralphsant46@redacted
When I send photos to my frame I get error message that it cannot be delivered to the email address I am sending it to which is ralphsant46@redacted
I am having trouble connecting ting to my photo frame
I am trying unsuccessfully to connect my tablet to my frame so I can send photos. It doesn't let me. How do I fix this?
I need help linking my ourphoto app to my sammix digital frame. My app says waiting fir confirmation the frame is acting like it's not connected
forgot my password. So to reset my password, I need a verification code. The one that I have does not work
I keep getting the message, "Sorry, the frame ID you tried to bind do not exist. Please check with the frame owner to make sure you have the correct frame ID of his/her frame and resend the request." when I try to send photos to my family's frames.
It doesn’t show pending users. Tried resetting account, frame, and powering off. Help please
I’m unable to make an account. Every time I submit all information, it says “unknown error.” I’ve tried re downloading app several times as well as restarting my phone.
When I send pictures to frame says success but no pictures arrive
I don’t enter in the app
I downloaded the app but it just keeps giving me an un known error when I try to create an account.. I want user name to be wagner2381 and password to be Vernille23
I purchased a frame for my parents. Now I can't seem to get into my account on the app. When I request a confirmation code for resetting the password and enter it, the error message says "users email does not exist." The frame's name is BauerPics. Can you help me access my account?
All our iphones have lost their Bindings have lost there connection to out photo frame ID DKNBSK.
All attempt to re bind to the frame results in an "Un known error" we can no longer use the App to load photos to the frame.. Hope do we fix this problem?
John McCool
I'm trying to log into the app and I keep getting an error message that says "Un known error". I’ve deleted and redownloaded the app, restarted both my phone and the frame and still get the error.
I'm trying to log into the app and I keep getting an error message that says "Un known error"
I need to reset my account..
So..I can link my new phone to my frame....
I am not able to reset my password on OurPhoto app. I have emailed support per booklet that came with frame (mrqsupport@redacted). I have not received a response. It's been several months since I sent the email.
I got a new phone and cannot log in. The option to enter a verification code can't be completed because there is no option to get it from anywhere.
I forgot my password so tried to reset it but never was sent a verification code.
I have purchased 2 frames as gifts and I just found out that I have been sending pictures for a couple of months and they aren't getting them. the 2 frames are (3D4HSA and XYK7SQ) can you please look into this?
Under devices says waiting for confirmation. It's been over 12 hours.
Under devices says waiting for confirmation. It's been over 12 hours.
I tried to set up a username and password on the app through my IPhone following the rules and it kept giving me “in known error”
I cannot log in because I forgot my password. I tried clicking the triangle next to my e-mail and it keeps ticking of numbers 52s, 52s, 50s, etc.
I need a remote control for my digital photo frame. It was my Dads and when he passed away we couldn’t find the remote control.
My daughter got our photo, I was connected and able to send photos, but somehow lost my connection and unable retrieve my password as well. I need help to reconnect.
I got a new phone and it no longer sends photos. I’ve tried to reconnect but it doesn’t remember my password or email
I updated the OurPhoto app and now I can't get back logged in because it never sends a verification code. Do I have to do something directly from the original frame? I have been sending photos to a frame for a couple years now and have never had this issue. Please help me get the account reset.
The app is not allowing me to add a new user.
Heya,
Can you advise how to reset a password since I can't log in the app.
(Reset password page has a verification code field but no idea how to get the code)
I got a new phone now it wants me to sign in or create account with verification code don't know what to do I don't have a code
Please respond.
I can only access photos in my Gallery and not my Google photos. How can I send pictures that are in Google photos to my Dragon Touch frame?
Thank you.
Please respond.
I can only access photos in my Gallery and not my Google photos. How can I send pictures that are in Google photos to my Dragon Touch frame?
Thank you.
Can't Set up a new account. there isn't a triangle after email entry and no verification line to enter a code if I could even get one. Have uninstalled and installed various times
Cannot log in. App usually opens without logging in. When I click forgot password, it takes me to a screen asking for a verification code, No code has been sent to me,
When I try to log 8n it says my password is incorrect. But when 8 tried to reset, there is no verification code. If 8 need one, you need to send it.
How do i get to my '....ourphoto.nc" email, to access it and get my verification code
I have bought 2 frames for my parents. I cannot log onto the app after uninstalling it to log back on and get photos sent
I forgot my password? Where do I find the verification code?
The our photo display doesn't show the whole photo on some pictures. It zooms in on a portion of the picture.
The slide show doesn't always start automatically.
On my I phone I have the Our Photo app and appear to successfully send photos; however they don’t get received by the digital frame
Can’t send and update new pictures.
Downloaded app but cannot make an account. After 14 different tries now i get error code 432. I do not understand why i cannot just enter my information and make an account
I am having trouble signing in,
I am unable to log into the Ourphoto app and when I try to reset password it doesn’t send me a verification code.
Having trouble sending photos to my device from phone. Can't sign in with out of date email to access my account. How do I recover??? HElp
Images not uploading to device. I see image upload history in the messages but not showing up on the frame. Can I resync some how to avoid having to upload all over again?
I can no longer send photos
I only receive the “unknown error” message
i can’t bind with my phone:( it reads waiting for confirmation, but never confirms
Frame: FF3KS6, under MrsLyndaForesta@redacted. MarZig@redacted. I am able to send photos from App to Frams, however noone is able to send email with appached photo to the frame. I cannot tell if Frame is connected to the outside worls, or just this App. Want to use email up load cant get it to work. Sent email with subject line bdFF3KS6, cant tell if that did anything. Suggestions?
I keep getting the “unknown error” message when I try to sign in. Previously when I was signed in I kept getting that error message anytime I tried to do anything.
I accidentally deleted the email address it was bonded too, how can I fix this?
My binding request was declined every time I try to add picture. What to do
What does error code 432 mean? I have Uninstalled and reinstalled the app and get the same error.
Recieved unit already set up as a gift. Not able to get your system to give me Frame ID associated with my email or original user name so not able to add new devices.
How do I resolve error 432
my husband received a dragon touch photo frame as a gift. We are trying to download the app from the Google play store, but cannot get the screen that enables him to register the device. We keep getting a "no device" error. Please help. I have tried using both a Kindle 10 and a laptop. We do not have smartphones.
When I try to bind my device it doesn't work -nothing shows up under devices
Asking your help, please. I cannot bind my Frame (FJ98SW). All requests are declined - I think I need the email I used to set up the app. thank you
I can not log in to my account. Please advise how to fix. My user name should be DickSocBike and my password should be SocBike6421** and my frame ID is XVL7SR.
I paid for cloud storage the price said 6:99 but I was charged 50 dollars I would like a refund.
Unable to set up account. "un known error" every time I try.
Cannot bind frame FJ98SW
Hello, my app keeps giving me a Time-Out Error when I try to delete my frame, add a new one, or send any pictures to the frame. I uninstalled the app and redownloaded it but the same error keeps popping up. How can I fix this?
Failure while creating an account. User name, password (correct: 10 characters. starting and ending with a letter). Click the transmit button... nothing wil happen. sometimes there is short message "time out".
please help!
Thank you, Ernst G.
I’m trying to set up the app and unknown error comes after submitting to login. I can’t login
I am not able to create an account it keeps saying unknown error
I just got the dragon frame but when I try to register with the ourphoto app, it gives me unknown error and won’t let me register
I can't "sign up" for the app. Error code 432. This is a Christmas gift. Please help in a hurry!
I keep getting a 432 error trying to subscribe
Trying to set up ourphoto app. What are the passcode requirements???
I can not get set up with user name & password to send photos to my Granddaughter’s frame that I bought her. PLEASE HELP
Hi. I don't seem to be able to create an account to log in in my name. I managed to set one up for my husband no problem. Any suggestions?
I cannot log in as a new user...I am getting password or ID error.
The app won't let me set up anything. I can't get past the name, password, and email screen. It does nothing when I hit submit.
I own a new frame Id 2FKJS4.
I need register it and the app continously give the errors "timeout" or "http 504 Gateway time out".
Telephone and frame are in the same wifi.
Any help ???
I’ve been unable to bind a device. Can you help? I sent an email twice.
Trying to get a frame working for a friend. Created an account username =davidtosi.
frame ID 23GPSC. created an email address davidtosi@redacted. I get the error below. Can you Help?
Sorry, the frame ID you tried to bind do not exist. Please check with the frame owner to make sure you have the correct frame ID of his/her frame and resend the request.
I have a yeehao picture frame that I bought in February. I have downloaded the ourphoto app and have uploaded pictures before. But recently I have tried to upload pictures, it says it is complete but it never shows up on my photo frame. I have less than 350 pictures on my frame. So at this point I'm very unhappy and not sure what to do.
I need to reset my password but in order to do that it requires a ‘verify code’ which I don’t have. Are you able to send me that? My username is Tracy728 and email is tracy.almquist@redacted.
Thank you,
Tracy
There is a problem with the app. It says Chain Validation Failed. Photos cannot be sent to the frame.
I have had frame for 2 months now without a problem now all of a sudden my binded frame device just disappeared from the app. I have tried adding the device again and it says unknown error. It seems I am not the only one having this problem as I have read on your site. This is very frustrating as I was enjoying my son sharing pictures of my granddaughter. If this can not be fixed this frame is a waste of time. Bad buisness. Please tell me if this can be fixed
I try to sign on to ourphoto app and I get the message chain validation failed.
I’m currently unable to log in to my existing OurPhoto app account and none of my friends or family are able to create new accounts. Everything just keeps saying ‘Unknown Error.’ This makes our expensive Wi-Fi digital picture frame worthless. Can this be resolved?
Keep getting chain validation fail errors on all 4 of my devices. Not happy about this considering I just took pix of my grandsons and can't get them on my frame
When trying to 'Sign Up' on the app, message "Un known error" is constantly displayed
Frame has been working fine until this morning when update it won’t send pic. It says it needs to have a device connected but when I go to reconnect it, it gives me an unknown error message. I have rebooted my phone and the frame and still does the same thing
I have your app, OurPhoto. I had created an account and have uploaded many pictures to 2 frames. My password is no longer working. I went to "forgot password". It has me put in a new password with my email. It then waits for me to input a "verify code". There is no code and the program does not send a code since I have not input one yet. How do I reset my password??
App is not working. I bought the dragontouch picture frame, and can’t make it past the sign up in the app. “Unknown error”, is the message I get when trying to sign up. Please help.
I have tried multiple times to bind my email to my frame, however it has repeatedly been declined.
My frame ID is DU9RSP.
My OurPhoto email is:
quakermiss@redacted
I'm sending the binding request from:
quakermiss-1@redacted
I've tried typing the following in the subject line with a blank message:
BDDU9RSP
bdDU9RSP
bd+DU9RSP
bd+du9rsp
Help?