Published by Albert Heijn on Dec 18, 2023

Report an issue with Albert Heijn supermarkt.
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Why should I report an Issue with Albert Heijn supermarkt?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Albert Heijn to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Albert Heijn supermarkt

1. Daarnaast spaar je makkelijk je zegels digitaal (nooit meer zegels kwijt! ), scan je met de zelfscanner snel je boodschappen in de winkel en heb je keuze uit meer dan 17. 000 Allerhande recepten. Benieuwd?  Download de Albert Heijn supermarkt app en ontdek alle voordelen!

2. Met de AH app wordt boodschappen doen nóg makkelijker en persoonlijker.  Maak makkelijk je boodschappenlijstje aan, bestel en wijzig je boodschappen direct in de app en mis geen enkele Bonusaanbieding.

3. Altijd de beste aanbiedingen bij de hand in de AH app en op vrijdag de aanbiedingen van de volgende week al zien.  Activeer Mijn Bonus Box en ontvang elke week in de AH app 5 extra aanbiedingen in de box speciaal voor jou.

4. Geniet dagelijks van nieuwe Allerhande recepten en handige tips voor bij het koken en je favoriete recept staat zo op tafel!  Wat eet jij vandaag? ✓ Sneller de winkel door met de zelfscanner in de AH app.

5. Met het downloaden van deze applicatie ga je akkoord met de algemene voorwaarden die van toepassing zijn op het gebruik van de Albert Heijn app en de diensten die via de Albert Heijn app worden geleverd.

6. De Albert Heijn app is een gratis service van Albert Heijn B. V. , ingeschreven in Handelsregister KvK Amsterdam onder nummer 35012085, gevestigd aan de Provincialeweg 11 (1506 MA) te Zaandam.

7. Scan je boodschappen met je mobiel en betaal bij de zelfscankassa’s in de winkel.  En de zelfscan bespaart ook nog tijd.

8. Kies je favoriete bezorgmoment en laat de boodschappen thuisbezorgen of haal je boodschappen op bij een AH Pick Up Point. Iets vergeten?

9. Gewoon tijdens het boodschappen doen met je Bonuskaart. ✓ Direct boodschappen bestellen en wijzigingen doen.

10. Maak 'm persoonlijk en ontvang elke week extra korting op diverse producten. ✓ Genoeg kookinspiratie met 17. 000 Allerhande recepten.

11. Nooit meer zoeken naar je Bonuskaart bij de kassa van onze supermarkten.

Albert Heijn supermarkt Customer Insights

1. We don't always use the same account each week to pay for our groceries Otherwise it's an app we loveNice app I scan my items in my phone and pay easy also I love it that I can save air miles while scanning my bonus card unlike PLUS in Rijswijk I no longer shop there because their items are expensive and no bonus card to get a discount💔or air miles way to go Albert heijn!!!❤️🙂✅Very well built app, the one feature I wish it had is to sort by price per unit.

2. So ideally I would have a list for delivery and a list for in-store shopping simultaneously WITHOUT having to delete my in-store list if I want to create a delivery order or to edit my order.I feel like the bonus box was great, but has gotten worse over the last 6 months or so.

3. Currently this is not possible and we have to share hand written notes or use other apps, which is annoying as in those apps, the specific products cannot be listed.Can't complete the order on the app pre without booking to a bank card.

4. This will allow me to have the shopping list in my phone for the weekly groceries while she is busy doing other shopping.

5. Really easy to use and I have had no problems for over a year now Edit : 2 years later, still working very well, new features are added with thoughtfulness and the customer in mind.Good day I hope you are doing well.

6. A frequent issue I run into is that I have made an order and there's items that are not available to order or I plan to pick up some items before my order arrives.

7. You have to close the app in order to resume what you were doing.considering ah is a billion dollar company, i'm unpleasantly surprised how often the app is completely broken.

8. I don't understand the lack of English language in the app when you have English in the checkout machines.Overall decent but missing some majorly helpful features.

9. 🤔I would like to be able to get access to the shopping list that my wife creates in her app.

10. Then I will give you 10 stars🙃🙃🙃 Bests, RezaIt takes a little time to figure out, but once you do it's easy to use for shopping and paying.

11. what is the point of this? also not being able to add custom delivery notes for the drivers is ridiculous.

Steps to Troubleshoot & Fix Albert Heijn supermarkt Issues

1. Fix Albert Heijn supermarkt Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Albert Heijn supermarkt: Restarting the app will resolve most errors.
  2. Update the Albert Heijn supermarkt App. Here is how:
    1. On Android goto PlayStore » Search for "Albert Heijn supermarkt" » Open Albert Heijn supermarkt » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Albert Heijn supermarkt » click "UPDATE".
  3. Clear Albert Heijn supermarkt app cache: Clearing cached data will force your app to retrieve the latest data directly from Albert Heijn supermarkt servers.
    1. On Android, goto Settings » Apps » Select "Albert Heijn supermarkt" » click Storage » click "Clear Cache".
  4. Check Albert Heijn supermarkt app permissions. If any of these permissions required to use your device's features are disenabled, Albert Heijn supermarkt might not work.
  5. Uninstall and reinstall Albert Heijn supermarkt. If nothing else has worked, completely uninstall Albert Heijn supermarkt then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Albert Heijn supermarkt not working


2. Fix Albert Heijn supermarkt Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Albert Heijn supermarkt be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Albert Heijn supermarkt not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Albert Heijn supermarkt may not be able to connect to the Internet when running in the background.

Reported Issues