Contact HDlivecam Customer Service

How do you change the name of the network?

I plug in my hdlivecam and nothing, no lights, beeps, nothing.....whats up? I changed the cable, plug all that work on other devices, still nothing

Hello, I think the servers are down for Italy since 30 minutes, I can’t login nor connect to the camera. Error 4036

Нет доступа к камере через мобильную связь. Через wi-fi, к которому подключена камера, доступ есть

Hello! Why haven't I been able to view cameras via the mobile network recently? Viewing is possible only through the Wi-fi network to which the camera is connected

I would like to cancel my cloud subscription.

Nell' acquistò del cloud mi esce create new order fail

hello. I am having trouble opening my Log Zip file since it is password protected. Could you please assist me in obtaining the password or opening this log ZIP. Thanks

How do I have my smoke detector cameras playing in 4k mode. Each time is open up the app and select a camera, they are playing in the lower resolution and not 4k

Hi, I'm trying to connect a wifi remote camera with the HDlivecam app on my PIxel 6 android phone. As i connect with the provided camera wifi (says connected, no internet access), and then go back to the HDlivecam app, the app just gets stuck on "loading" and never really connects to the camera. I tried resetting the camera, resetting the phone, resetting the router, de-installing the app... nothing works.

Bought camera x2. Connects directly to camera but then the app just says 'loading' and the button 'Set up camera Wi-Fi' does not do anything.

Dear Support, The app cannot see the camera so I wanted to reset the cam, but the reset button on device is not working. I pushed it for longer than 5sec but still not doing anything (the LEDs are not flashing). I tried to switch the camera OFF/ON several times but still cannot reset it. It is fully charged. The LEDs are lightening solidly. Please help. Thanks

my hdlivecam can’t work , when i try to view in my apps the screen appearing is loading only .

I'd like to get help. i got a camera and tried setting up HDLiveCam. The steps show me to connect to the WiFi on the device. That works, then nothing happens. When I go back to the app, it still can't see or connect to the camera.

It’s giving me notifications of motion events even showing me there’s events at such a time but I can’t find where to view them

Bonjour Je rencontre un problème de wifi avec ma hdlivecam l horsque je suis au bureau et avc le WiFi du travail la cam ne marche pas et cela depuis que j ai changé de téléphone portable Samsung a23 sa marche sur le WiFi de la.maison mais pas un autre WiFi Par contre en 4g sa marche Voici mon téléphone 06 40 51 93 17 disponible en semaine de 8h à 16 Montpellier le 29 septembre 2023

Hi There I would like to find out more about accessing your camera streams in software. I have a camera configured in the mobile app, but would like to access the stream in software like AgentDVR in order to setup recording. I myself am a software developer looking to setup something for personal use. Could you point me in the right direction?

Hello, in the app there is an option to download the logs from the zip file archive however they are password protected. What is the zip file password?

I would like to cancel the subscription to the cloud service. Since getting it, I cannot playback any of my recordings and it has become frustrating. I am all set at this time and would like to go ahead and cancel. I can utilize the SD card

The SD card timeline no longer works after daylight savings

How do I recover deleted video that’s been less then 24 hrs ? I have now opt into the cloud service

I have good internet connection, but the app keeps telling me that the camera is not connected to internet. Actually when I set up the camera using the same wifi network everything seems ok but If I want to use in remote way (on other network) it dos not connect. Why?

Hi, I had camera all set up earlier in year no probs, I've just set up app, reset camera ect but the camera is showing on networks, camera intermittent red and green light. Nothing wrong with my phone or WiFi. Please advice as very urgently needed. Thank you

Sent log to my phone but it says I need a password to extract.... I never set a password so how do I access my log?? Also where do I sign into my cloud

hi how can I see my live ca, on my computer

wont connect to router, goes to 90% and stops

It will not complete camera setup. Gets to 90% and stops

My HDlivecam keeps turning itself off and doesn't hold charge. I have it now plugged into power the whole time and it still turns itself off.

I have great internet connection, but the app keeps telling me that it cannot connect to the internet. I had the router literally right next to my phone and the camera, still, it refuses to connect! Please help

I bought the HDLivecam 5 days ago at AMAZON (UK) but it only worked perfectly for 4 days and stopped working. I tried resetting it several times using the RESET button but it still won’t work. It keeps having the RED light on. I also tried deleting the HDLivecam App and re-installing it, but this does not work at all. It worked very well for 4 days but suddenly stopped working and there’s a TED light on. Please help, as I really love my HDLivecam very much. A million thanks 🙏 in advance for the assistance you will give me. From: ARNIE McINTYRE

Zip file password

Can’t recover videos or photos

Can't restore old footage when I Uninstaller app

I cannot connect my camera to my app or get this to work

How to get deleted videos

When I connect camera to phone (wifi) I click to open camera and it just loads without opening camera. It shows black background and loading circle, never shows filming, like camera is not working. Please help..

Hi I don’t seem to be able to enable notifications when my camera detects movement. I followed the instructions and the motion detection is enabled. But nothing happens

Hi I have problems with one of my cámaras the cloud no charge the image and said y temporary no work can you help me with this problem

I have a hdlive cam. I have downloaded from the sd card no problem. Not when I try it’s asking me to subscribe to your cloud. Why the change?

How to share camera with family members ?

Device getting very hot, worries of caught fire.

When I get to step 6 of the set up ("return to APP to watch the video..."), nothing happens but it says camera is offline. When I go back, it says camera is connected. How do I move on from here?

My account was deactivated and I need access back to my account and recordings. Please email me.

Use email says invalid go to make new account says email already registered so either your program is inop or your camera is garbage would like to sign in but cant

I accidentally deleted my account and would like to regain access to all of my content that I had downloaded the cloud provided with the app. What should I do to reactivate my account and retrieve my lost content? I did not want to deactivate or cancel my account but I can no longer login. Please help.

Please contact me back

It seems impossible to connect the camera to WiFi. I am following the steps in the precise order they are instructed, however after starting the final step of ‘set up wifi’ and inserting my wifi password it loads up to 90% and then message ‘connection failed’ appeared. I have ensured my camera is connected to power, both phone and camera are very close to router and the password is correct. Could you please advise on how to handle the matter? Otherwise the camera is rendered rather useless.

when I try to scroll though the recorded video on my sd card it always skips an hour forward automaticly now I cant download the content anymore.

Since I contacted you cloud worked it's stopped working again motions detect not working as well Yusuf Ali

Cloud is not working with camera

Problem is when i download log.zip it is password protected. How do I unzip this file?

I can't play the videos that a record in my local video album

Hi just purchased power bank spy camera and down loaded your software as recommended. Can not register the camera. On iphone 13 gets as far as connecting to local hot spot network but can not disconnect as it’s still seems to be making a connection… round rotating disk in centre of the screen is still rotating. Used a iPad and gets to the same point but disconnecting get back to starting screen and no device shown

My camera works properly before. Later it stop detecting camera feed but it connect to the application.

Hello how do.i unbind my camera hdlivecam.as it won't let me connect

I set up my smart charger camera and it works fine except it doesn’t work in the dark. If I turn the light on it’s fine. What do I do to fix this issue? Thank you

my camera does not reset and does not show wifi network

Hi. I don’t have any more my previous phone and the account I’ve used. I try on my new phone to bound my cam to my new account on HDlivecam but I get the error I have to unbound my cam first. I don’t find a way how to do it. Can you help with this? The serial number of the cam was 12000101802ba35a

Hello Andy thanks for the help with my other problems ! My new problem is when i download log.zip it is password protected I tried the password for the Hdlivecam I registered with and it says wrong password what password is the zip file looking for? Thanks for the quick response!

Have a frequent issue with camera connectivity, I am tired of resetting, need the camera when I am not at home but have to be at home to reset the camera. more important is that the sound is distorted and could not understand the conversation. Please advise.

Hi. How to delete from cloud?

Hello, My question is If I'm at work and someone sets off the motion detector at my home will I get a alarm notification on my cellphone at work or do i need to be on the same wifi as the camera?

I was using the app last without any problem but when I woke up this morning all my cameras disapeared. What happened?

Hello I'm having issues with motion detection it doesn't alert me remotely

How do I setup to record continuously?

i ve bought 2 spy cams 008 charger ip cameras i connected then through wifi and then they disappeared from the app the message "the camera is bound if you want to add this camera you must unbind first" appears and i dont know what to do thanks in advance nikolaos vakalis

I have a question about my account I would like to retro activate my cloud so I can get August and September I see videos in my history but I can’t play them or download them but I need to get them I have the prime account now but if I pay for two more months can I have it for August and September the already passed so I can retrieve those videos it’s very important that I get them I didn’t know about the cloud until the week after the videos that I needed please let me know if you’re even getting this email

If I pay for it can I retro activate my cloud so I get the whole month of September instead of half the month because I still have videos in my history that I can’t watch but if I have it on the cloud which it looks like and I have access I’ll be able to watch them and download them is this possible I already have a prime account for the cloud. I would like to get the end of August in the whole month of September please let me know

My setup isn’t working, I click on the hotspot to connect my camera and it just loads and loads forever, never actually connecting.

How do I download past history without an SD card. It is on the camera I can see the videos but I can’t play them or extract them how do I go about doing that or do I have to have that you send them to me because they’re on my account?

camera not working as careXXXXX wifi not coming in the wifi list

I have footage on my SD card that I’m not able to extract or watch it’s from a week ago the little sundial just spins and spins and it loads and loads but it never lets me play it it shows that it’s there but it won’t play. What do I do about this? Also I signed up for the iCloud for a three month premium package they charged me $68 when it said $23 on the advertisement so I got triple charged I’m going to need a refund or stop payment or be charged only 23 for the three months like it was described on your advertise. Thank u

If im not at the house how i can check its not letme see the camara if im noy home

When I try to hook up the camera it gets to 90% then won't hook up is your app the problem I have never had this problem before

I cant add my camera back to the app because it says it needs to be unbound. Please unbound it.

Motion detection is working but no event logs can be seen like before, and cloud services has not been working for the past 24 hrs as such no video recorded, plse look into it. thxs

I just purchased a subscription twice but it’s still not enabled wine won’t allow me to download my video from the cloud

My adapter is getting so hot that I'm afraid it will start a fire. Anybody else with this issue?

My cam had an issue and I removed and reinstalled. I lost my cloud, can I get that added back into my account

The spy camera is not connecting to my wifi ,in the connecting to camera Screen it only goes to 90% and the app closes

I can not get this hdliveapp to update or install on any device I own