Published by Hostelworld.com on Mar 25, 2024

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Why should I report an Issue with Hostelworld: Hostel Travel App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Hostelworld.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Hostelworld: Hostel Travel App

1. The world’s leading travel app & trip planner for backpackers on a budget who want to stay in the best hostels, have fun experiences and mix with like-minded travellers.

2. Whether you’re backpacking in Thailand or exploring Italy, the USA or Spain… Access to the world’s best hostels, 24/7! “Hostels are the best way to travel and Hostelworld is the best way to find them.

3. Making travel possible for everyone. + Rated on value, location, atmosphere etc. + Fun experiences to suit any backpacker or solo traveller. + Book whenever, from wherever.

4. With new friend-making features, it’s even easier to go from solo to social before your plane hits the runway. + The best hostels for any budget.

5. For travel tips and backpacking inspiration, check out our blog and follow us on social media.

6. Please take a moment to review us on the App Store.

7. Your feedback helps us improve our service for millions of travellers worldwide.

Hostelworld Customer Insights

1. It now makes it so much more difficult to keep track of the ones you want to stay in, the ones you liked when reading descriptions, and harder to narrow down where to stay when you can't click the simple heart to favorite a hostel and see it when scrolling through.The app itself is OK, although I regularly struggle to successfully book places.

2. I'll be using a different app until they fix this.Used to be a big fan of this app, but suddenly all my lists for planning upcoming trips are gone--i had spent hours reviewing properties & bookmarking the best places.

3. It was so helpful seeing thos instructions before booking, not just having Google maps.They absolutely need to bring back the ability to create lists and save favorites.

4. Also, you used to be able to click the location and read written directions on how to get to the hostel from the owners before you book.

5. Just gone & I need to book in the next few days! SO FRUSTRATING! Can no longer view any of the properties I've stayed at previously or even the cities or countries.

6. While it does provide a map, it only shows the accommodations available for the city that you searched for, not anything outside the city or in surrounding areas.I used to love this app and used it consistently for travel throughout 2019 and beyond till now.

7. You also can't see a map of locations anymore, so it's fairly useless to try and book a decent location without having something else open to check every single one.

8. If a place can hold 600 guests I'd rather not stay there.Thank you for making the app much worse with your atrocious update (I will now only be using booking.

9. They recently did an overhaul of the app design and they took away Favoriting and having lists of hostels of the ones you favorited.

10. I also get very annoyed when I get app notifications for staying in places or cities when I dont book.

11. I would also LOVE to have a rating system for if a place is a party hostel or not.

Steps to Troubleshoot & Fix Hostelworld Issues

1. Fix Hostelworld Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hostelworld: Restarting the app will resolve most errors.
  2. Update the Hostelworld App. Here is how:
    1. On Android goto PlayStore » Search for "Hostelworld" » Open Hostelworld: Hostel Travel App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hostelworld » click "UPDATE".
  3. Clear Hostelworld: Hostel Travel App app cache: Clearing cached data will force your app to retrieve the latest data directly from Hostelworld servers.
    1. On Android, goto Settings » Apps » Select "Hostelworld: Hostel Travel App" » click Storage » click "Clear Cache".
  4. Check Hostelworld app permissions. If any of these permissions required to use your device's features are disenabled, Hostelworld might not work.
  5. Uninstall and reinstall Hostelworld. If nothing else has worked, completely uninstall Hostelworld then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hostelworld not working


2. Fix Hostelworld Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hostelworld be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hostelworld not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hostelworld may not be able to connect to the Internet when running in the background.

Reported Issues