Published by Abubakr Younus on Sep 21, 2023

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Why should I report an Issue with Grillo?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Abubakr Younus to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Grillo Customer Insights

1. Seems the app and the delivery systems are not in syncThird time ordering grillos, dont get me wrong the food is great, they have a preference on the app for card or cash so selected card which in the past 2 times havent had an issue, anyways guy rocked up with the food,like I said food was great but the guy could not speak english, I said where is the card machine he proceeded to say cash cash cash so i said fine so gave him 100dhs as to which he said i dont have change, so i was like what now so he said well let me go get changeBest ever food.

2. Hope someone looks into the delivery, i dont think im going to order nxt time..what is the point of having a good app when u cant provide customer serviceI absolutely love Grill'o (5 stars for the food) and the app comes with great offers.

3. This is happening for atleast 2 weeks now!The app is horrible, what the use of keep sending offer to order from the app if it is not working properly, I cannot even log in to my account, I tried to create a new one but the app keep showing me I'm already registered, No call center even to fix the issue!!!!Please test your app.

4. When I select the food and apply the offer, the next option is to choose the address.

5. Order was 270dhs but they delivered 230dhs only bal 40dhs order they delivered after 30min.

6. I cant select your shop nothing... But your food is good.

7. However when I click on select address, the app says "Please refresh! Something went wrong while loading the app".

8. Upon enquiry the agent ask why I placed order early in morning.

9. I'll continue with ZomatoAbsolutely dissatisfied with the delivery, they commit to 45 mins but do not deliver on time.

10. But I always order using Zomato, as the app is horrible.

11. The call was from an unprofessional manager at Healthcare city branch, despite being a regular customer.

Steps to Troubleshoot & Fix Grillo Issues

1. Fix Grillo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Grillo: Restarting the app will resolve most errors.
  2. Update the Grillo App. Here is how:
    1. On Android goto PlayStore » Search for "Grillo" » Open Grillo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Grillo » click "UPDATE".
  3. Clear Grillo app cache: Clearing cached data will force your app to retrieve the latest data directly from Grillo servers.
    1. On Android, goto Settings » Apps » Select "Grillo" » click Storage » click "Clear Cache".
  4. Check Grillo app permissions. If any of these permissions required to use your device's features are disenabled, Grillo might not work.
  5. Uninstall and reinstall Grillo. If nothing else has worked, completely uninstall Grillo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Grillo not working


2. Fix Grillo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Grillo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Grillo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Grillo may not be able to connect to the Internet when running in the background.

Reported Issues