Published by Grammarly, Inc. on Mar 18, 2024

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Why should I report an Issue with Grammarly-AI Writing Assistant?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Grammarly, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Grammarly-AI Writing Assistant Customer Insights

1. I will be watching for a scale back of the recent update or uninstalling the application all together.The application is good and spell check, grammar, and sentence structure can't be beat but the keyboard is not great.

2. i really do enjoy using this keyboard, but it's been difficult doing even that, recently.The suggestions I kept getting were incorrect and changed the meaning of my sentences - to the point that I disabled the keyboard and only used the website for larger projects.

3. Grammarly needs to step their game up because these phones are updating with better (free) tools.It is one of the few 'spell check' apps that actually works, and well.

4. However, there is one problem i have found that is bugging me to no end; the keyboard suggests a change that wouldn't fit, I swipe to ignore it, but ten seconds later it reappears in the suggestion box.

5. it often freezes in the middle of typing, and when i click to edit a different part, it doesn't completely register and i edit the part i was at originally, and often the keyboard won't even show up at all.

6. Thank you, Grammarly staff, for this well developed process of creating a more interesting conversation.I honestly can't live without Grammarly but it also drives me crazy.

7. I type fast but I'm the worst speller in the world! When I dismiss a suggestion, it keeps trying to correct the same word and when when it corrects inside quotation marks, it drives me nuts.

8. Forcing the use of the keyboard to get the spelling and other features is not great.

9. I can't believe you wouldn't have added this obvious detail to your options list! Your photo background option is ok, as far as it goes.. but expansion would be in your favor, AND your customers.

10. On top of that, almost ten years after the original, grammarly is the new version of U2's "Songs of Innocence" album being automatically put on everyone's iPhone.

11. Additionally, this isn't necessarily app-related, but Grammarly does not send reminders for billing, so be prepared for that if you use their paid services.

Steps to Troubleshoot & Fix Grammarly-AI Writing Assistant Issues

1. Fix Grammarly-AI Writing Assistant Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Grammarly-AI Writing Assistant: Restarting the app will resolve most errors.
  2. Update the Grammarly-AI Writing Assistant App. Here is how:
    1. On Android goto PlayStore » Search for "Grammarly-AI Writing Assistant" » Open Grammarly-AI Writing Assistant » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Grammarly-AI Writing Assistant » click "UPDATE".
  3. Clear Grammarly-AI Writing Assistant app cache: Clearing cached data will force your app to retrieve the latest data directly from Grammarly-AI Writing Assistant servers.
    1. On Android, goto Settings » Apps » Select "Grammarly-AI Writing Assistant" » click Storage » click "Clear Cache".
  4. Check Grammarly-AI Writing Assistant app permissions. If any of these permissions required to use your device's features are disenabled, Grammarly-AI Writing Assistant might not work.
  5. Uninstall and reinstall Grammarly-AI Writing Assistant. If nothing else has worked, completely uninstall Grammarly-AI Writing Assistant then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Grammarly-AI Writing Assistant not working


2. Fix Grammarly-AI Writing Assistant Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Grammarly-AI Writing Assistant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Grammarly-AI Writing Assistant not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Grammarly-AI Writing Assistant may not be able to connect to the Internet when running in the background.

Reported Issues