Published by Google LLC on Mar 8, 2024

Report an issue with Google Maps.
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Why should I report an Issue with Google Maps?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Google Maps

1. Get real-time GPS navigation, traffic, and transit info, and explore local neighborhoods by knowing where to eat, drink and go - no matter what part of the world you’re in. • Group planning made easy. • Review places you’ve visited.

2. Over 220 countries and territories mapped and hundreds of millions of businesses and places on the map.

3. Add photos, missing roads and places. * Also available for Wear OS.

4. Navigate your world faster and easier with Google Maps.

5. Add a Tile on your Wear OS watch to quickly access home and work.

Google Maps Customer Insights

1. For example, when I'm at a red light, Maps gets confused about my route and starts changing the directions.

2. On the same route, when I make a certain right turn, Maps often decides that I'm on the nearby highway and starts refiguring the route.

3. Also, I wanted directions to a park to meet friends and Google maps took us in circles.

4. Thank you.I'm not sure when it happened, but when I enter the name of a place I've labeled or starred, it does not appear anywhere in the search results.

5. After a day of traveling through the city, I sometimes can't remember what the name of a place I went to was, and if it's off the bottom of the recent searches, then there's no way to see it.

6. Cool if you want to find somewhere and can't remember it's name, horrible for looking at a recent trip.

7. Today after I'd been at a light for a minute it announced "Your destination is on the left!" even though I wasn't on the correct street.

8. There is a tendency to try to revive dead hamlets, send you on "fuel saving" routes over country roads (literally dirt roads where I now live) two miles out of the way.

9. Will change when fixed.I don't know when it happened but maybe when it was upgraded, when the map is minimized so that I can do other stuff, but then when I wanted to be full screen again you used to be able to just tap the middle and it would get bigger.

10. But now maps does not give enough time to make a turn.

11. The directions given are too close to an exit or a turn and often we miss the exit/turn.

Steps to Troubleshoot & Fix Google Maps Issues

1. Fix Google Maps Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Google Maps: Restarting the app will resolve most errors.
  2. Update the Google Maps App. Here is how:
    1. On Android goto PlayStore » Search for "Google Maps" » Open Google Maps » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Maps » click "UPDATE".
  3. Clear Google Maps app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Maps servers.
    1. On Android, goto Settings » Apps » Select "Google Maps" » click Storage » click "Clear Cache".
  4. Check Google Maps app permissions. If any of these permissions required to use your device's features are disenabled, Google Maps might not work.
  5. Uninstall and reinstall Google Maps. If nothing else has worked, completely uninstall Google Maps then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Google Maps not working


2. Fix Google Maps Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Google Maps be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Google Maps not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Google Maps may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • When using the app, I'm not getting the fastest route. I've checked all the settings, which are correctly configured. Any help is appreciated.

    — by S Baski 1 year ago