Published by PT. Aplikasi Karya Anak Bangsa on Mar 5, 2024

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Why should I report an Issue with Gojek - Food & Transportation?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PT. Aplikasi Karya Anak Bangsa to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Gojek - Food & Transportation image 1 contact Gojek - Food & Transportation image 2

About Gojek - Food & Transportation

1. When you’re bored at home and want to explore the best cuisine in your city, try GoFood pickup and pay your food with GoPay to minimize human contact.

2. By downloading the app and using Gojek services, not only will you help our partners make running errands easier for you, you'll also help make their and their family's dreams come true.

3. Gojek is beyond an app for online transportation, food delivery, logistics, payment, and daily services.

4. By today, Gojek has partnered with over 1 million drivers, 125. 000 merchants, and 30. 000 other services, spread across 50 cities in Indonesia.

5. YOU play a part in the mission to improve the lives of the people in Indonesia, every time you make a booking/order and use our services!

6. Gojek is also an app with a social mission: to improve the welfare and livelihoods of the Indonesian people. How? By empowering people!

7. Every GoPay Plus account has the right to get a cashback! * It’s convenient and safe.

8. Gojek app has a lot of uber cool features and services.

9. Want to pay for the Prakerja program to level up your skill? You can just GoPay it!

10. Buying groceries is done easier with GoMart or GoShop, while GoMed takes care of your health without going to the pharmacy. Don’t worry, JD.

11. You can transfer GoPay balance to your friends and withdraw it to your bank.

Gojek Customer Insights

1. Prices seem to jump around, so be sure to compare prices before you order.Three times the driver mistook pick up point for destination! (I am a senior user and it could be that I unconsciously made a mistake when calling for a car.) However, if after the pickup point screen, the screen could clear (go blank) before a new screen appears to ask for the destination, senior customers will be able to separate their inputs clearly.

2. The map is slow and unresponsive, it takes a long time to load, and often crashes or freezes, and the interface is cluttered, and it makes it difficult to book a ride.There is a big lag between the vehicles actual position and the rendered position at times during which the rendered position has to catch up with where the vehicle actually is so even if you are waiting outside you may miss the driver.

3. All the new options and features, the price changes on cars and bikes, one thing I would change is the limit to how much you can top up in a month, I put a huge amount on then after using it I try to it top up again and it says I can't because I've reached my limit of top-ups... Great app 👌, but the only thing I would change is the limit on how to top-upGetting consistently worse over the last year.

4. My card was blocked by gojek for no reason l- impossible to contact support, they close the ticket straight away with some dumb precanned response without even reading.The app hasn't been working for me for over a week.

5. Good company ruined by a marketing department prioritizing ideas and schemes than analytics/UX... short term gains over long term success.

6. Even if the passengers have been waiting for 10mins, the drivers can just cancel the trip without penalty.

7. It often fails to locate my current location accurately, even after manually entering my address, causing me to waste time and effort in correcting it.

8. I hope that, after improvements in the app, there will be no more mix up between pick up points and destinations.This application is good, I love how it changed since 2018.

9. The drivers can cancel anytime they want as long as they find the fee gets higher.

10. Please fix this, because finding a location is the only problem I seem to be encountering from this app.The App doesn't protect the passengers.

11. Hearing drivers and customers complaining about the service constantly.Amazing app, drivers are always amazing.

Steps to Troubleshoot & Fix Gojek Issues

1. Fix Gojek Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gojek: Restarting the app will resolve most errors.
  2. Update the Gojek App. Here is how:
    1. On Android goto PlayStore » Search for "Gojek" » Open Gojek - Food & Transportation » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gojek » click "UPDATE".
  3. Clear Gojek - Food & Transportation app cache: Clearing cached data will force your app to retrieve the latest data directly from Gojek servers.
    1. On Android, goto Settings » Apps » Select "Gojek - Food & Transportation" » click Storage » click "Clear Cache".
  4. Check Gojek app permissions. If any of these permissions required to use your device's features are disenabled, Gojek might not work.
  5. Uninstall and reinstall Gojek. If nothing else has worked, completely uninstall Gojek then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gojek not working


2. Fix Gojek Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gojek be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gojek not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gojek may not be able to connect to the Internet when running in the background.

Reported Issues