Contact Gitden Reader Customer Service

Why should I report an Issue with Gitden Reader: EPUB3 & EPUB2?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gitden Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The ugly: colored menu and library list are not usable on e-ink devices and these colors cant be changed.Sadly, this couldn't handle an ePub Manga: the images did not scale, and the book opened in left-to-right mode.

2. Generally reading there's no problem, but when I pull up the menu, the notification bar covers the buttons on the top of the screen, leaving only little room to tap buttons like the bookmark.The good: unlike many other readers, obeys epub style sheets (css).

3. My only question would be how do I see pdf thumbnail views in the library so I can see what books I have in that format? Other than that, it works great for everything I read.server issue, server issue, server issue.

4. Only reason is data mining and selling info to spammers.Epubs get cut off on Samsung devices, only top corner of magazine is visible.

5. I couldn't figure out how to switch to single pages full screen.Terible app, Crashed and chrashed just few minutes.

6. And it was slow and crashedSome tell me why this app needs to know my browsing history, location and who's been calling me in order to run.

7. Been using this app for some time now and absolutely love it, but I've got myself huawei p20 lite and the app is not doing well with the notch.

8. App crash forever, and i cannot get my notes back What a unreliable app.Only displayed maybe a 5th of a page and all the text was crammed in a corner.

9. The app can't open a book after I readed to chapter 4 and failed all the time when I try to open again.I like this app a lot.

10. The bad: sluggish performance; very demanding on hardware; hard on the battery.

11. Requires "import" of the books from the local drives.

1. Fix Gitden Reader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Gitden Reader: Restarting the app will resolve most errors.
2. Update the Gitden Reader App. Here is how:
   1. On Android goto PlayStore » Search for "Gitden Reader" » Open Gitden Reader: EPUB3 & EPUB2 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gitden Reader » click "UPDATE".
3. Clear Gitden Reader: EPUB3 & EPUB2 app cache: Clearing cached data will force your app to retrieve the latest data directly from Gitden Reader servers.
   1. On Android, goto Settings » Apps » Select "Gitden Reader: EPUB3 & EPUB2" » click Storage » click "Clear Cache".
4. Check Gitden Reader app permissions. If any of these permissions required to use your device's features are disenabled, Gitden Reader might not work.
5. Uninstall and reinstall Gitden Reader. If nothing else has worked, completely uninstall Gitden Reader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Gitden Reader not working

2. Fix Gitden Reader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Gitden Reader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Gitden Reader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Gitden Reader may not be able to connect to the Internet when running in the background.