Published by QUIN Technologies GmbH on Mar 4, 2024

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Why should I report an Issue with getquin - Portfolio Tracker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of QUIN Technologies GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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getquin Customer Insights

1. Not recommended.Great features but the app is slow and unresponsive sometimes to keyboard on phone (galaxy note ultra)good app, but the price data not up to date and I'm using Indonesian stocksOne of the best apps for investment tracking.

2. Edit: The support team told me that it is not possible for them to record the exact purchase date because of the limitation of the information from the Broker.Please add support for Flatex Austria! Shouldn't take up much time, because the functionality is already there for German BIC's.

3. You should add the possibility to send a mesaage/feedback to your company.Wrong price of all Indonesian Stocks!! Please fix this, it will make this app incredible.

4. Neither PDF import, nor automatic connection works ....Stock prices are not updated in portfolio.

5. If you no longer want to offer the sorting options, please change the sorting to Relative Development, at least for Daily.

6. Has potential though.The math behind the all time value growth is wrong.

7. It's showing the wrong percent compared to my broker.

8. In addition, the current sorting by position size is absolutely impractical and you only have chaos.

9. 😒 Only manual input, no auto import like my other apps.

10. Dear getquin team, I'm actually a fan of the app and I'm surprised that the sorting is gone.

11. Thanks!Home screen will not display portfolio, only the lame social feed.

Steps to Troubleshoot & Fix getquin Issues

1. Fix getquin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart getquin: Restarting the app will resolve most errors.
  2. Update the getquin App. Here is how:
    1. On Android goto PlayStore » Search for "getquin" » Open getquin - Portfolio Tracker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for getquin » click "UPDATE".
  3. Clear getquin - Portfolio Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from getquin servers.
    1. On Android, goto Settings » Apps » Select "getquin - Portfolio Tracker" » click Storage » click "Clear Cache".
  4. Check getquin app permissions. If any of these permissions required to use your device's features are disenabled, getquin might not work.
  5. Uninstall and reinstall getquin. If nothing else has worked, completely uninstall getquin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing getquin not working


2. Fix getquin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make getquin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to getquin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, getquin may not be able to connect to the Internet when running in the background.

Reported Issues