Published by Gemini Trust Company LLC on Mar 13, 2024

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Why should I report an Issue with Gemini: Buy Bitcoin & Crypto?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Gemini Trust Company LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Gemini: Buy Bitcoin & Crypto

1. Gemini allows you to securely buy, sell, and store cryptocurrency like Bitcoin, (BTC), Ether (ETH), Dogecoin (DOGE), Shiba Inu (SHIB), Bitcoin Cash (BCH), Litecoin, BAT, Dai, Chainlink (LINK), and Web3/metaverse tokens like Decentraland (MANA), The Sandbox (SAND), Axie Infinity (AXS), and Somnium Space (CUBE).

2. Gemini is a regulated cryptocurrency exchange, wallet, and custodian that allows customers to buy, sell, and store cryptocurrency such as bitcoin, ether, bitcoin cash, zcash and more.

3. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York Department of Financial Services and the New York Banking Law.

4. Create price alerts to stay on top of the market, set recurring buys, build your crypto portfolio, and maximize your trading strategies.

5. We make buying and selling crypto easy: buy bitcoin, ether, bitcoin cash, litecoin, and more instantly.

6. At Gemini, we simplify and secure the staking process, allowing you to stake your assets with confidence in just a few steps. Trust Is Our Product™.

7. Cardholders can now effortlessly grow their portfolio by simply tapping or swiping their card. A Gemini Mastercard®. Issued by WebBank. (Only available in USA).

8. Gemini: A simple, elegant, and secure way to buy bitcoin and other cryptocurrency. Get started today!

9. The Gemini Credit Card® — 3% crypto back on dining, 2% crypto back on groceries, 1% on everything else.

10. Our crypto storage system and wallet have been built by industry-leading security experts.

11. Schedule recurring buys for any amount and at any frequency, similar to how you contribute to your 401K or traditional savings account.

Gemini Customer Insights

1. There are many other issues but I ran out of characters.This app is good the interface is good, user friendly and visually good but I would say they don't provide live chart and its very basic it doesn't give you any advance data its a simple graph that refresh very slow i would say that they should have an option where users can select basic mode (where its just normal basic information) and an advance mode (with an advanced graph/chart with more information) i hope Gemini add this feature in future update soon would be better.

2. You really need to find some good software developers to clean this mess up!!If you long for the days of waiting for dial up, this app was made for you! It's so slow it's nearly inoperable, and good luck verifying your identity.

3. It's better to use some other service.It shouldn't take more than a second to be allowed to input the password but the app freezes when opening meaning it doesn't accept input which even useless apps don't have that issue.

4. I've never used software, including financial software in the modern world that was this slow that there wasn't something glitchy going on in the background that will eventually cause big problems.

5. I was already synced in plaid, however took several times logging into my bank, restarting both apps multiple times to complete today, it is now not showing up again.The new price alerts subpar and are glitchy.

6. You can't add a bank account until you're verified, so they'll enjoy your fees if you choose to use a credit card.

7. If you can get it to accept photos of your ID, you'll move into limbo, where you'll wait indefinitely, with no updates or indication of when you'll be verified, or why they're having such a difficult time doing so.

8. And everything is extremely slow, which is extremely annoying when you want to actually trade.This app is incredibly slow.

9. I have to attempt to input the password multiple times meaning anyone nearby can see me repeating the same password over and over making it and extreme security risk.

10. Garbage.The UI can be very slow, if you are looking at the charts.

11. Slow as in every interaction, every touch, every tab will take seconds and seconds to resolve.

Steps to Troubleshoot & Fix Gemini Issues

1. Fix Gemini Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gemini: Restarting the app will resolve most errors.
  2. Update the Gemini App. Here is how:
    1. On Android goto PlayStore » Search for "Gemini" » Open Gemini: Buy Bitcoin & Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gemini » click "UPDATE".
  3. Clear Gemini: Buy Bitcoin & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Gemini servers.
    1. On Android, goto Settings » Apps » Select "Gemini: Buy Bitcoin & Crypto" » click Storage » click "Clear Cache".
  4. Check Gemini app permissions. If any of these permissions required to use your device's features are disenabled, Gemini might not work.
  5. Uninstall and reinstall Gemini. If nothing else has worked, completely uninstall Gemini then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gemini not working


2. Fix Gemini Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gemini be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gemini not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gemini may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I would request to delete my Gemini app account created because currently I am not working and I don’t have any savings
    Thank you
    My email is ashanair2016@redacted

    — by Asha B Nair 2 years ago