Published by Geekee Company Limited

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Geekee Company Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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ThaiMatch Customer Insights

1. Absolutely great app for large friends.Slow, full of bugs... asks for verification photo (should take no more than 2 mins) which takes hours to verify... in the mean time you can't use the app until that verification photo is accepted! Can't upload photos from gallery you can only take photos with their camera to upload!I like the face that you can see what each person is actually seeking as opposed to other dating apps, clean interface and easy to use, only been a few days on it but I like better than the other bbw dating apps.

2. As I said "CURRENTLY..." Seems you need to monitor / control your advertising better to avoid accusations of scamming - intentional or not!! Some elements (not just messaging!) are NOT free!I've been using this app for a while since boredom hit me during the quarantine.

3. Been waiting on the picture verification, even though I've received a notice that my pics have been approved months ago.

4. Then answer me 5 weeks later trying to make me look stupid πŸ™„πŸ€¦ β™‚οΈπŸ˜‚πŸ˜‚πŸ˜‚Not 100% free (as CURRENTLY advertised!) If you have to pay for some services and be penalised for using general services.

5. Also, my 1 month membership suddenly revoked....what the heck .???? Also the email id provided doesn't exists... my emajl got bounced back..... Is anyone listening?????They are great at taking uour money.

6. Such potential but no real functionality to this app... till this pointWould give it full 5 star but unfortunately if you want full use of the site gold or platinum membership then you have to pay in full.

7. πŸ˜‚ I wanted to have more Thai friends and a relationship (if I'm lucky enough) and so far I really enjoyed using this app.

8. I would definitely recommend, will be referring friends of mine.I paid for premium account and for 3 months now... it has only worked a few times.

9. Glad that I could have someone to talk to in this trying times.Cannot update photos... tried to many times with different photos which are even less than 1 mb in size... still can't.

10. they have been verifying my picture for 2 months.

11. I see that you have now taken my suggestion and changed the pricing to monthly options.

Steps to Troubleshoot & Fix ThaiMatch Issues

1. Fix ThaiMatch Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ThaiMatch: Restarting the app will resolve most errors.
  2. Update the ThaiMatch App. Here is how:
    1. On Android goto PlayStore » Search for "ThaiMatch" » Open ThaiMatch » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ThaiMatch » click "UPDATE".
  3. Clear ThaiMatch app cache: Clearing cached data will force your app to retrieve the latest data directly from ThaiMatch servers.
    1. On Android, goto Settings » Apps » Select "ThaiMatch" » click Storage » click "Clear Cache".
  4. Check ThaiMatch app permissions. If any of these permissions required to use your device's features are disenabled, ThaiMatch might not work.
  5. Uninstall and reinstall ThaiMatch. If nothing else has worked, completely uninstall ThaiMatch then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ThaiMatch not working


2. Fix ThaiMatch Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ThaiMatch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ThaiMatch not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ThaiMatch may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I cannot open Thai Match from my computer. I had paid for a full month. Is there any wayfor you to find out what has happened to my account? thanks

    β€” by Gregory Allan Tackett 4 months ago

  • Ihave requested cancellation for last three months as all i have is photo been verified on my account and have never managed to log onto this site. i would like all my money returned and no more payments taken from my card.

    β€” by derek gault 4 months ago

  • Got an email from you saying my photo been approved after 2 weeks ...but I can't access my account its still saying kindly wait few hours till you're verifying my photo.i couldn't use my account premium for which I paid 14.99 dollars (i'll take this matter whit my credit card company) SO can you cancel my subscription because I can't do it impossible for me to log into my account because its restricted by you.

    β€” by Nelo 1 year ago

  • Hi,I was ask to submit a photo whit myself 3 days ago and I did it saying with take up few hours to check it....after 3 days its still saying the same plus can't access my account at all.

    β€” by Nelo 1 year ago

  • I can't create an account. It keeps saying fix the correction for my name even though I write my name is shows my name section as an correction problem.
    Please help
    Thanks

    β€” by Zuber 1 year ago

  • Hi, I have been blocked from using it for the last 24 hours because they say they are verifying my identity .i paid for premium membership but still had to wait 10 minutes to send a message .Now locked out so unable to even access their contact details .Thanks fro your help

    β€” by Gus 1 year ago

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