Published by GAIN Capital Group, LLC on Feb 14, 2024

Report an issue with FOREX.com Forex Trading Broker.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with FOREX.com Forex Trading Broker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GAIN Capital Group, LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About FOREX.com Forex Trading Broker

1. Harness the opportunity of forex trading with FOREX. com – the number one U. S. currencies broker. * With 80+ global currency pairs to trade, including major pairs as low as 0. 0 with our RAW Spread account, FOREX. com provides all the trading tools necessary to turn you into an informed, market-ready trader.

2. This way, the live markets can wait until you feel ready to trade for real. • Major FX pairs: EUR/USD, USD/JPY, GBP/USD, and USD/CHF available from 0. • Automatically sync your positions between our web trading platform and the FOREX.

3. Take advantage of one-swipe FX trading, advanced charting, real-time news, automated trading with Capitalise. ai, Performance Analytics, SMART Signals, and more with our best-ever forex trading platform.

4. Forex trading involves significant risk of loss and is not suitable for all investors.

5. Forex trading involves significant risk of loss and is not suitable for all investors.

6. Any opinions, news, research, analysis, prices or other information contained does not constitute investment advice. FOREX. com is a registered FDM and RFED with the CFTC and member of the National Futures Association (NFA # 0339826).

7. Test your FX trading strategies with this risk-free account, complete with $50,000 in virtual funds to trade currency markets.

8. GAIN Capital Group LLC (dba FOREX. com) 30 Independence Blvd, Suite 300 (3rd Floor), Warren, NJ 07059, USA.

9. Before deciding to trade forex, you should carefully consider your financial objectives, level of experience and risk appetite.

10. The products and services available to you at FOREX. com will depend on your location and on which of its regulated entities holds your account.

11. In addition, you can hone your trading skills on our demo platform.

FOREX.com Forex Trading Broker Customer Insights

1. I should be able to do everything from my portfolio, won't let me go to landscape mode in the portfolio, which is what is neededCompared to the previous iteration, this app absolutely SUCKS! It is bland and frustratingly slow! I waited for 3 mins and 11 seconds to open the 15 second chart for the EurUsd before just giving up (really?!!)! I am confident that this is going to cost me money, in the form of issues with trades! 😠 The design team needs to be fired or go back to the drawing board! This is so upsetting!!Not a good product.

2. If it's not fixed soon I will switch to another broker because I do most of my trades from my phone.While main app screens are easy to read and use when they're working properly, updates on positions and profit/loss are very slow to display.

3. Also, from portfolio, I should be able to view charts with indicators and such, but I have to go back to my watch list and select pair from there to view charts with indicators... Very annoying.

4. Seriously, very slow, and locks up, doesn't retain settings, super basic charting.

5. Worthless app because trades I'm trying to close in profit refuse to close and when they finally do, it ends in loss.

6. Selecting trade groups are difficult and slow.

7. I did download this app when the old one started to crash as well every time I replace a trade or an order.

8. It either does it super early, or just doesn't do anything, also resulting in losses unless you watch every tick.

9. Stop loss is triggered well before the price is reached, ending a trade for no reason.

10. The charts are slow in appearing on the screen.

11. App doesn't respond to taps when trying to close positions.

Steps to Troubleshoot & Fix FOREX.com Forex Trading Broker Issues

1. Fix FOREX.com Forex Trading Broker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FOREX.com Forex Trading Broker: Restarting the app will resolve most errors.
  2. Update the FOREX.com Forex Trading Broker App. Here is how:
    1. On Android goto PlayStore » Search for "FOREX.com Forex Trading Broker" » Open FOREX.com Forex Trading Broker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FOREX.com Forex Trading Broker » click "UPDATE".
  3. Clear FOREX.com Forex Trading Broker app cache: Clearing cached data will force your app to retrieve the latest data directly from FOREX.com Forex Trading Broker servers.
    1. On Android, goto Settings » Apps » Select "FOREX.com Forex Trading Broker" » click Storage » click "Clear Cache".
  4. Check FOREX.com Forex Trading Broker app permissions. If any of these permissions required to use your device's features are disenabled, FOREX.com Forex Trading Broker might not work.
  5. Uninstall and reinstall FOREX.com Forex Trading Broker. If nothing else has worked, completely uninstall FOREX.com Forex Trading Broker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FOREX.com Forex Trading Broker not working


2. Fix FOREX.com Forex Trading Broker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FOREX.com Forex Trading Broker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FOREX.com Forex Trading Broker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FOREX.com Forex Trading Broker may not be able to connect to the Internet when running in the background.

Reported Issues