Published by Universal bank | Monobank on Mar 5, 2024

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Why should I report an Issue with monobank — банк у телефоні?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Universal bank | Monobank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact monobank — банк у телефоні image 1 contact monobank — банк у телефоні image 2

About monobank — банк у телефоні

1. 1. Завантажте мобільний застосунок. 2. Підтвердіть номер мобільного. 3. Виберіть документ, з яким пройдете реєстрацію (Дія, ID-картка, паспорт-книжечка, закордонний паспорт, посвідка на постійне проживання). 4. Виберіть отримання віртуальної картки зараз або фізичної на точці видачі. Для найшвидшої реєстрації виберіть реєстрацію через Дія, рекорд швидкості проходження реєстрації — 1 хвилина 43 секунди. Ще вагаєтесь? - Підписуйте ел. - Не розрахували бюджет? АТ «УНІВЕРСАЛ БАНК» Ліцензія НБУ № 92 від 20. 01.

monobank Customer Insights

1. Support agents are always open for any kind of request, honesty - one of the main property while running the business, you deal with it as well as may imagine, thank you! One zero less - for opportunity to develop ;)Very easy to use.

2. Suggestion: It would be nice if there is a way to add English language to the app.Great app (functionality above and beyond) and best bank experience! Advantages: - bug-free app (luckily everything has worked for me) & a very straightforward interface.

3. Also, would be really great to offer some interface customization, a bit of thems, personaly I will prefer a very simple (even more that it is now) pure black theme.

4. The bank itself sets a totally new level of competition: I managed to open an account in about 20 minutes while being half of the planet away! The verification system is pretty reassuring.

5. Any time monobank has a new message, app is the first thing to see on screen when you unlock phone.

6. You have phone call coming through - you have to deal with the app first, you have nes message to check - close monobank app first.

7. Overall 5 out of 5, for me, whoever need to have to do a some governments payments as a bills, not really useful, still fastest delivery of money, most of secure.one of the best Fintech apps out there.

8. Support have been responsive and helpful both in social media channels and phone.

9. The app itself is working great.This app is next level, by far the smoothest thing of it's kind.

10. Will be more more comfortable to split credit and own money or add possibility to select in the setting how to display.

11. Your financial information applies clearly and understandable.Very convenient and user-friendly service.

Steps to Troubleshoot & Fix monobank Issues

1. Fix monobank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart monobank: Restarting the app will resolve most errors.
  2. Update the monobank App. Here is how:
    1. On Android goto PlayStore » Search for "monobank" » Open monobank — банк у телефоні » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for monobank » click "UPDATE".
  3. Clear monobank — банк у телефоні app cache: Clearing cached data will force your app to retrieve the latest data directly from monobank servers.
    1. On Android, goto Settings » Apps » Select "monobank — банк у телефоні" » click Storage » click "Clear Cache".
  4. Check monobank app permissions. If any of these permissions required to use your device's features are disenabled, monobank might not work.
  5. Uninstall and reinstall monobank. If nothing else has worked, completely uninstall monobank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing monobank not working


2. Fix monobank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make monobank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to monobank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, monobank may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello. I've tried to make many transaction for a fundraiser for Ukrinform. I've used four different bankcards, but Monobank declines transactions and says there is an error. Are there problems with your website?

    — by Jim Harmon 5 months ago

  • Hi Monobank,

    I would like to report unauthorized activity payment 255 USD to Monobank from my Payoneer account on 25 september 2023 as attach file.

    I already report to Payoneer customer support since 25 September 2023 and they told me that the unauthorized payment is already on a completed status, which means it is already loaded to MonoBank, and Payoneer don't have an option to cancel this payment. They told me that I should directly contact MonoBank to refund my money back.

    unauthorized payment to monobank.jpg


    ID transaction : 4366184053754028

    PaymentId: 4366184053754028



    I need to dispute this unauthorized charge. This payment is not authorized by me and I did not do any transaction in my Payoneer account. Would you please cancel this unauthorized transaction payment and take my money back to my Payoneer account?

    I want my money back to my balance and I can't withdraw it. Please help me.

    I'm looking forward to hearing from you soon.

    Best regards,

    Duangrat

    — by Duangrat Wachiralohaphan 8 months ago