Published by F-Secure Corporation on Dec 4, 2023

Report an issue with F-Secure FREEDOME VPN.
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Why should I report an Issue with F-Secure FREEDOME VPN?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of F-Secure Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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F-Secure FREEDOME VPN Customer Insights

1. Will now switch to another VPN provider.I would like Freedome to expand it's OpenVPN capability to Linux by owh ehm... Just maybe a bash script that sets it up in Linux itself since Linux runs OpenVPN in it's system.

2. If I'm not actively using the phone this results in messages and emails not coming through.Works perfectly fine as a VPN, nice security options.

3. 1* because it's not really working anymore.I travel a lot and this is been delightful and easy to use if I have to connect to an unsecured wifi.Great experience.

4. The only issue I have is that, after 6 weeks of trouble free use, the 2 main streaming services I use, Netflix and Amazon Prime, are now blocking access to their programs due to detecting that I am using a VPN.

5. It doesn't even need to be an app yet, but, Freedome and F-secure total are the ONLY ones without Linux capabilities at all.

6. Most importantly, it can't fool Netflix into believing you're from somewhere else, which is kind of a bummer, together with the lack of more advanced options that were sacrificed for simplicity, only 4 stars from me.Overall, very pleased with the service.

7. For the rest it's a perfect easy to use system, and next to F-secure for security hands down the best.

8. When it is on it only works well for a while (usually a few hours) before the connection becomes so slow that it is unusable and I have to disconnect and reconnect.

9. The connections are now more stable and last longer.Seems that the app has stopped working propely on Android.

10. This used to work OK and still seems to work on other platforms than Android.

11. Fails to log in on other devices that already have the freedome app installed.

Steps to Troubleshoot & Fix F-Secure FREEDOME VPN Issues

1. Fix F-Secure FREEDOME VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart F-Secure FREEDOME VPN: Restarting the app will resolve most errors.
  2. Update the F-Secure FREEDOME VPN App. Here is how:
    1. On Android goto PlayStore » Search for "F-Secure FREEDOME VPN" » Open F-Secure FREEDOME VPN » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for F-Secure FREEDOME VPN » click "UPDATE".
  3. Clear F-Secure FREEDOME VPN app cache: Clearing cached data will force your app to retrieve the latest data directly from F-Secure FREEDOME VPN servers.
    1. On Android, goto Settings » Apps » Select "F-Secure FREEDOME VPN" » click Storage » click "Clear Cache".
  4. Check F-Secure FREEDOME VPN app permissions. If any of these permissions required to use your device's features are disenabled, F-Secure FREEDOME VPN might not work.
  5. Uninstall and reinstall F-Secure FREEDOME VPN. If nothing else has worked, completely uninstall F-Secure FREEDOME VPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing F-Secure FREEDOME VPN not working


2. Fix F-Secure FREEDOME VPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make F-Secure FREEDOME VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to F-Secure FREEDOME VPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, F-Secure FREEDOME VPN may not be able to connect to the Internet when running in the background.

Reported Issues