Published by Key Ring on Feb 6, 2024

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Why should I report an Issue with Key Ring: Loyalty Card App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Key Ring to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Key Ring: Loyalty Card App

1. Plus, unlock exciting loyalty rewards every time you shop. ✅ Loyalty & Membership Cards: Easily save your loyalty, membership, and e-membership cards in a secure digital card wallet. ✅ Smart Shopping Lists: Create and manage shopping lists effortlessly, ensuring you never miss an item or coupon. ✅ Exclusive Loyalty Rewards: Unlock exciting loyalty rewards every time you shop. ✅ Instantly Sync Cards: Add new cards to your wallet with a simple scan.

2. Easily save your loyalty, membership, and e-membership cards in a secure digital card wallet, and manage shopping lists effortlessly.

3. Give your key chain, wallet, or purse a rest and digitally store those loyalty cards.

4. Key Ring has been featured in Real Simple, Martha Stewart Living, Family Circle, and on the Today Show as an “app for all ages. • Notifications: Always remember to use your reward card or get reminded of sales with alerts about local savings (Optional.

5. Your phone becomes your convenient mobile key to access all your cards and rewards, and you can seamlessly add to wallet with a simple scan.

6. Key Ring is the app for loyalty cards and savings while shopping.

7. Never carry loyalty, membership, or library cards again!

8. Plan, save, and organize by carrying your cards and your shopping lists – all in one app.

9. No more forgetting your reward cards at home or holding up the checkout line while you dig through your wallet.

10. If you like to plan ahead, you can build shopping lists before you visit the store!

11. Continued use of GPS running in the background can decrease battery life.

Key Ring Customer Insights

1. Cool app for storing cards and shopping lists but not worth the pop-up ads or paying for a subscription.I have a grand total of 7 cards saved in Keyring, with no images stored for the fronts or backs of those cards.

2. Even a paid app that doesn't bombard me with garbage.Leaving after 9 years due to full cover up ads where none of my cards can be seen while I check out.

3. This worked for a while but now I get a message to turn on my GPS location every single time I open app! I turned it off for a reason.

4. BTW, STOP asking me ! No means no ! When I decline permission to use my location, the app locks up for 1-2 minutes (aka, black screen & unable to exit).

5. The app is using 338MB of user storage! For what?! I tried emailing app support, but the email address they have listed here in the Play store does not exist.

6. Back in the day when applications were on a dedicated button the widget worked perfectly, but now that you swipe up/down to get the apps the widget doesn't always work.

7. I don't mind ads, but the pop-up ads that prevent me from using the app to get my reward/club card for 10-15 seconds when I'm in line to check out has to go.

8. Rather than bring up my list of cards, it overlays the entire screen with a giant popup that usually just freezes the screen without loading anything.

9. Please go back and retry your request." Been this way for over a month!! Without this feature, it's useless! No luck with Support.

10. I have sent bug reports maybe half the time so they must be getting tons of data.Love used Key Ring for several years and used to love it.

11. Maybe it's to make it easier to find the right 'keyring card' but I use my phone will the location turned off.

Steps to Troubleshoot & Fix Key Ring Issues

1. Fix Key Ring Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Key Ring: Restarting the app will resolve most errors.
  2. Update the Key Ring App. Here is how:
    1. On Android goto PlayStore » Search for "Key Ring" » Open Key Ring: Loyalty Card App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Key Ring » click "UPDATE".
  3. Clear Key Ring: Loyalty Card App app cache: Clearing cached data will force your app to retrieve the latest data directly from Key Ring servers.
    1. On Android, goto Settings » Apps » Select "Key Ring: Loyalty Card App" » click Storage » click "Clear Cache".
  4. Check Key Ring app permissions. If any of these permissions required to use your device's features are disenabled, Key Ring might not work.
  5. Uninstall and reinstall Key Ring. If nothing else has worked, completely uninstall Key Ring then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Key Ring not working


2. Fix Key Ring Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Key Ring be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Key Ring not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Key Ring may not be able to connect to the Internet when running in the background.

Reported Issues