Published by Freeletics on Mar 11, 2024

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Why should I report an Issue with Freeletics: Fitness Workouts?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Freeletics to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Freeletics: Fitness Workouts image 1 contact Freeletics: Fitness Workouts image 2

Freeletics Customer Insights

1. I do wish you could do multiple journeys and when you input info for weights it kept that data and where you left off after completing/ during a training journey.Really have loved this app over the past year, and always find myself going back to it when I slack off in my exercise because it so easily adapts to where you are physically.

2. The ability to change the workout midstream is great and how it compiles your programs based on your feedback is one of the best features in my opinion.

3. For example, I am doing the "dumbbell gain" journey, and I keep telling it certain workouts are too easy, yet the next session with the same move it is the same (or even gets easier in some - this might be broken!).

4. I can do my main workout, and if i feel it's too easy, i can give feedback to increase the difficulty for the next workout.

5. There's no instructions or tips while exercising if I need help.This has been really great! I've been using the app since 2019 and I've been impressed with all the additions and updates with the app.

6. It's hard to find a good non-weight lifing workout plan online for free.

7. I wish I was able to pause the workout for those times I have to walk away for a second due to kids or other emergencies, but overall I love this app.

8. Give it a try.I've been using Freeletics since October 2022 and I've had great results both aesthetically and overall performance.

9. The feedback you give the coach does not clearly change the trajectory of the current or future workouts.

10. I know feedback is how it creates the next workout, but I don't want to blog after every set.

11. But for the workouts, the app is great.Some minor things I dislike: the stretches do not give you time to get into the next position.

Steps to Troubleshoot & Fix Freeletics Issues

1. Fix Freeletics Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Freeletics: Restarting the app will resolve most errors.
  2. Update the Freeletics App. Here is how:
    1. On Android goto PlayStore » Search for "Freeletics" » Open Freeletics: Fitness Workouts » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freeletics » click "UPDATE".
  3. Clear Freeletics: Fitness Workouts app cache: Clearing cached data will force your app to retrieve the latest data directly from Freeletics servers.
    1. On Android, goto Settings » Apps » Select "Freeletics: Fitness Workouts" » click Storage » click "Clear Cache".
  4. Check Freeletics app permissions. If any of these permissions required to use your device's features are disenabled, Freeletics might not work.
  5. Uninstall and reinstall Freeletics. If nothing else has worked, completely uninstall Freeletics then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Freeletics not working


2. Fix Freeletics Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Freeletics be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Freeletics not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Freeletics may not be able to connect to the Internet when running in the background.

Reported Issues

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