Published by Freecharge on Jun 20, 2023

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Why should I report an Issue with Freecharge - UPI, Pay & Loans?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Freecharge to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Freecharge - UPI, Pay & Loans

1. Earn cash back on your transactions. • Transfer money to your friends/family easily or scan any QR to pay at a local store. • Send/receive money easily in/from your bank account. • Find best-prepaid recharge plans & mobile recharge offers on JIO Recharge, Airtel Recharge, VI Recharge, and BSNL Recharge. • Use the Freecharge app for FASTag recharge🚘 and travel worry-free. • Avail exciting offers/rewards on Tata Play recharge, Airtel DTH recharge, Videocon D2H recharge, Dish TV recharge, and Sun direct recharge📺. •Avail amazing cashback offers on electricity bill payment, water bill payment, gas bill payment, postpaid bill payment, and broadband bill payment. • Book LPG cylinder🏮in minutes and enjoy exclusive offers/discounts. • Save your salary💸 and pay rent with a credit card or Buy Now Pay Later on Freecharge to earn reward points. • Choose top-rated mutual funds📊 (ratings by Value Research) from top AMCs like HDFC, Axis, ICICI, and more.

2. Being a well-known name in the world of payment apps, having over 100 million users across the country, Freecharge has transformed to become one of the leading financial services and investment apps in India.

3. From recharge & bill payments to investment & lending, Freecharge lets you do it all effortlessly.

4. Start investing in just 2 minutes from as low as Rs. 100. 100% paperless process. • Buy/sell Digital Gold online🌟 at real-time market value. It’s 24K, 99. 9% pure. • Start your FD investment💴 in just 3 minutes from as low as Rs. 5,000.

5. Sign up for Freecharge Pay Later and avail exclusive offers on top brands.

6. Create your ‘@freecharge’ BHIM UPI ID and send money to friends/family or scan any QR to pay quickly & securely at any store.

7. Shop cashless at 40,000+ online/offline stores.

8. No Axis Bank savings account requirement and no penalty on premature withdrawal of Fixed deposits of up to 25%. •Claim offers/deals available in the app and save every time you spend😎. •All our financial services are secure and backed with the trust of Axis Bank, so you can transact and invest worry-free on the Freecharge app🤘.

Freecharge Customer Insights

1. Vary pathetic experience, my money stuck in their wallet.Worst Experience...Paid rent through credit card using this app for the first time thinking it will be processed immediately like other apps, but It got stuck, am waiting from many hours, it is still showing "processing".

2. Worst experience!One of the worst app to make rent payment, most of the application settle down the payment in minutes, without knowing it will take 24hrs to transfer the rent I have paid rent through this app and the money got struck and it's showing in process, pathetic why should some one need to wait for 24hr to get the confirmation.

3. Therefore, to avoid paying fees to both Freecharge and the bank, credit card holders have started minimizing the option of rent payment.

4. Stop it freecharge otherwise i will delete the app from my phone.We can't transfer amount instantly to rent payment through credit card from freecharge.

5. There is no option to connect with customer care... Now I have to wait for 24 hours as per automated response in chat.There is a feedback for freecharge, add option to pay tuition fees by adding any bank account to your service.

6. Because almost all credit card issuing banks have started charging on rent payment.

7. If not required why Wallet option has given? More than this if you call customer care it asks to check concern on app only and no person to respond on call.

8. While payment it is not showing Wallet for even a single transaction and it is showing açcount options only.

9. So I'll share I'll share the issue here: I have a current acc number with alphanumeric characters that I need to make a payment, but the app only allows entering numbers.

10. Your choice "Take it or leave it" 🤞Faced an issue with transaction, tried reporting it from within the app, but the Submit button remains disabled after uploading screenshot.

11. It's worth once every month billings & if you don't do much online transactions & billing as well as you are not credit card user.

Steps to Troubleshoot & Fix Freecharge Issues

1. Fix Freecharge Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Freecharge: Restarting the app will resolve most errors.
  2. Update the Freecharge App. Here is how:
    1. On Android goto PlayStore » Search for "Freecharge" » Open Freecharge - UPI, Pay & Loans » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freecharge » click "UPDATE".
  3. Clear Freecharge - UPI, Pay & Loans app cache: Clearing cached data will force your app to retrieve the latest data directly from Freecharge servers.
    1. On Android, goto Settings » Apps » Select "Freecharge - UPI, Pay & Loans" » click Storage » click "Clear Cache".
  4. Check Freecharge app permissions. If any of these permissions required to use your device's features are disenabled, Freecharge might not work.
  5. Uninstall and reinstall Freecharge. If nothing else has worked, completely uninstall Freecharge then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Freecharge not working

2. Fix Freecharge Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Freecharge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Freecharge not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Freecharge may not be able to connect to the Internet when running in the background.

Reported Issues