Published by Prometheus Interactive LLC on Nov 9, 2023

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Why should I report an Issue with Music Editor: Ringtone & MP3?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Prometheus Interactive LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Music Editor Customer Insights

1. So not sure how to use this app to edit if It wont acknowledge my files to open them no matter what files they are...folders, music, sounds, Bluetooth, ect.

2. There are other apps out there with all of the same features as this one, but with better zooming, fewer bugs, and less ads.What a scam... App description says it works with AMR files.

3. Update: App wont open acknowledge music files and cant open files with this app.

4. The only thing I didn't love was the tool for cutting out a section because it didn't lay out the song with the sound waves like it does for the end cutter.

5. And it also now won't let me use it claiming that I denied permissions even though I didn't.I purchased the yearly subscription, but the app doesn't let me use its features.

6. App doesn't even show AMR files in directory listings.

7. $29.99 per year is a pipe dream.Couldn't open a file directly - the app just hung.

8. please help.It's not hard to use, but not being able to save files that are very smal, or merge files I just cut.

9. All that on top of the fact that I got charged a month inmediately after selcting the Free Trial option! Would not recoment.

10. I emailed them, but I see others who emailed to cancel and got charged.Great app! I purchased the premium add on because it was very inexpensive.

11. All the cool features are a 3 day trial, with an automatic charge of $29.99 a year.

Steps to Troubleshoot & Fix Music Editor Issues

1. Fix Music Editor Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Music Editor: Restarting the app will resolve most errors.
  2. Update the Music Editor App. Here is how:
    1. On Android goto PlayStore » Search for "Music Editor" » Open Music Editor: Ringtone & MP3 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Music Editor » click "UPDATE".
  3. Clear Music Editor: Ringtone & MP3 app cache: Clearing cached data will force your app to retrieve the latest data directly from Music Editor servers.
    1. On Android, goto Settings » Apps » Select "Music Editor: Ringtone & MP3" » click Storage » click "Clear Cache".
  4. Check Music Editor app permissions. If any of these permissions required to use your device's features are disenabled, Music Editor might not work.
  5. Uninstall and reinstall Music Editor. If nothing else has worked, completely uninstall Music Editor then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Music Editor not working


2. Fix Music Editor Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Music Editor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Music Editor not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Music Editor may not be able to connect to the Internet when running in the background.

Reported Issues