Published by Flix play

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Why should I report an Issue with Flix TV - iptv Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Flix play to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Flix TV - iptv Player image 1 contact Flix TV - iptv Player image 2

Flix TV Customer Insights

1. If these two things would be fixed, it would be just perfect :)Dear developers, can you please help as it is only doable from your end: Version 3.8 on Android box with a MAC address stopped showing my playlist.

2. So what to say? It seems that MAC address shown in app is different from MAC address of device and that developer can change this at will, making a valid subscription gone.

3. Version 4.6 trial installed but surprisingly got a different MAC address on the same Android box and not playing my list.

4. And by providing no contact anywhere on their web site - well conclusion is quite obvious.On my Firestick 4K I had update to version 4.5 and now more than half of chanells doesn't have a sound, all was working fine on previous version.

5. 2- When you change a channel, you get to see so many panels for EPG, perhaps this can be tided up a bit and made smaller so if someone doesn't have an EPG the bar/panel still looks small elegant, also there is no need for the black bar at top displaying the name of the channel as the name of the channel already appears at the bottom bar.

6. I was using it normally unit it suddenly it stopped working exactly at the midnight on 20.05.2022. After investigation, I see that MAC address listed inside the app has changed.

7. I will be purchasing the app, well worth what they are asking with EPG functioning.Excellent application I like it, I use it for myself, I am a distributor and I love it, I have downloaded about 50 times unfortunately I can not continue paying $7.99 for each time I activate it, my only complaint like the most of the user's is the favorite list.

8. More interesting is to me that both first (paid) and second (new) MAC addresses are actually different from any MAC address on my TV (wired and wifi).

9. It worked well for 3 months, and then just stopped - it keeps throwing an "internet connection problem" error, although the internet is just fine.

10. I typed out the full m3u address and uploaded that and the EPG works fine.

11. 3- When changing a channel using the remote, you got to press UP to go to the next channel and DOWN to go to the previous channel, it really should be the other way around.The best iptv application, so far.

Steps to Troubleshoot & Fix Flix TV Issues

1. Fix Flix TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Flix TV: Restarting the app will resolve most errors.
  2. Update the Flix TV App. Here is how:
    1. On Android goto PlayStore » Search for "Flix TV" » Open Flix TV - iptv Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Flix TV » click "UPDATE".
  3. Clear Flix TV - iptv Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Flix TV servers.
    1. On Android, goto Settings » Apps » Select "Flix TV - iptv Player" » click Storage » click "Clear Cache".
  4. Check Flix TV app permissions. If any of these permissions required to use your device's features are disenabled, Flix TV might not work.
  5. Uninstall and reinstall Flix TV. If nothing else has worked, completely uninstall Flix TV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Flix TV not working


2. Fix Flix TV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Flix TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Flix TV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Flix TV may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have a host error in the website, can't load my channels list.

    — by Ahmed Shaaban 7 months ago

  • This website www.flixapp.tv/mylist is currently offline. Cloudflare's Always Online™ shows a snapshot of this web page from the Internet Archive's Wayback Machine. To check for the live version, click Refresh.

    i need to put my m3u file but not working

    — by salam jameel 8 months ago

  • Hello, I have had the message displayed on my TV for several days, what should I do?
    Sorry, Network disconnected.Please Check Your Network state and try again.
    I do have internet though
    thanks in advance

    — by Claudiu Talpos 8 months ago

  • I'm trying to upload a new list and the site retur "Connection timed out Error code 522".

    — by Egmar Alves da Rocha 8 months ago

  • Hello, I have had the message displayed on my TV for several days, what should I do?
    Sorry, Network disconnected.Please Check Your Network state and try again.
    I do have internet though
    thanks in advance

    — by Spriet 8 months ago

  • Hello lost my IP Mac address after rest my TV box please fix thanks

    — by boubekeur 8 months ago

  • My FLIX Player is not working since a few days. Hakuna Service wrote, that there is an update of Der App. Is this OK? When will it work? What can I do? Thank, Josef

    — by Josef Zika 9 months ago

  • Non riesco ad entrare per scaricare la lista

    — by Castrogiovanni Alfredo 9 months ago

  • My app doesn't work . What happens i have subscription paid , my internet is working

    My client nr is 8C:39:FD:06:D7:00

    — by Nina 9 months ago

  • Why Flix server is not working now ?

    — by Saied Roomezi 9 months ago

  • I have this massage after start Flix App :
    Flix server is not working now
    What can I do ?

    — by Saied Roomezi 9 months ago

  • Internet site has not been reachable for days, so you can no longer enter M3u files on the Flix app, what can you do????

    — by Strocky 9 months ago

  • Hello.
    Today your website is always off line.
    I need to activate one tv...

    :-(

    — by Otto 9 months ago

  • Can you please cancel my subscription.

    — by Jairaj 1 year ago

  • Hi I would like to cancel my subscription please

    — by Pasquale Ferruggia 1 year ago

  • Hi I would like to cancel my subscription please

    — by Mitchell toone 1 year ago

  • Hi,

    I have just started using flix and I have 3 issues.
    i am trying to us MX player with app, but despite it being installed every time I try to play something it wants to install the mx player.
    While trying to fix this problem I re-installed the flix app, now I have a different MAC address and it does not recognise that I have paid for the app, my new MAC address is 80:4A:A62C:8B:C0 the device is the same
    Do you offer integration with your default media player and open subtitles?
    I am using a MI tv stick

    — by Marc Clarke 1 year ago

  • Hello I have a problem. The Mac on my Philips tv doesn't match the Mac that appears when I launch the app (I only have it connected via WiFi) and I can't launch. Select playlist (playlist 1) appears on the screen but does nothing. Mac on screen D5:1C:18:8F:F1:0F

    — by Alberto Monedero 1 year ago

  • Ik heb 7,95 betaald maar hij heeft het niet geregistreerd mac adres is C0:27:1e:dd:5c:d0

    — by Rene van der laan 1 year ago

  • After i entered the url
    Where or how i entered the username and password of the playlist

    — by Mkm 1 year ago

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