Contact Whalen Fireplace Bluetooth App Customer Service

Why should I report an Issue with Whalen Fireplace Bluetooth App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Whalen LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Easily connect your Whalen Electric Fireplace to your smart phone or Tablet via Bluetooth.

2. Control all aspects of your fireplace from your smart phone or tablet.

1. THANK YOU!!This works great! If you have an issue with it asking to check your Bluetooth you need to turn on your location and make sure you are not using a VPN app to change your location it happened to me and I realized I had the cyber ghost VPN on when I turned it off the fireplace paired with my phone again.Endlessly tells me to check that bluetooth is on.

2. Ideas, please?Make sure "location" is on on your phone if having probs w bluetooth connectivity!! I saw this tip below and ¡voila! it fixed my problem! I couldn't get the temperature to adjust without going through the app!It was sad to see that the app wasn't working after I got the newest Android version but after the last update everything seems fixed.

3. I LOVE my fireplace!! However, I sometimes have a hard time getting the app/fireplace to connect, even afyer I un-install the app & then re-add it; after I make sure Bluetooth is on & the fireplace has been added as a paired device; after I make sure "location" and wi-fi are both on, etc.

4. Now phone will no longer connect to fireplace **Update** as promised, whalen updated the app to work with the new Android and all is well again.

5. I keep getting, "check Bluetooth" and I do in my phone AND on fireplace.

6. There is nothing I can do except turn the fireplace on and off using the control panel on actual fireplace.Bought this unit about a week ago, assembled and put in place last weekend.

7. This past Friday trying to use same phone, got message saying the app was built for an older version of Android, check for update - none.

8. I can go back to staying on the couch and flipping on the heater using my phone.App worked great, until it didn't.

9. Everything worked as it should until phone updated to new version of Android this app no longer supports.

10. Tested using control panel and remote, then downloaded bluetooth app onto S10.

11. No connection to fireplace, ensure bluetooth is on.

1. Fix Whalen Fireplace Bluetooth App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Whalen Fireplace Bluetooth App: Restarting the app will resolve most errors.
2. Update the Whalen Fireplace Bluetooth App App. Here is how:
   1. On Android goto PlayStore » Search for "Whalen Fireplace Bluetooth App" » Open Whalen Fireplace Bluetooth App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Whalen Fireplace Bluetooth App » click "UPDATE".
3. Clear Whalen Fireplace Bluetooth App app cache: Clearing cached data will force your app to retrieve the latest data directly from Whalen Fireplace Bluetooth App servers.
   1. On Android, goto Settings » Apps » Select "Whalen Fireplace Bluetooth App" » click Storage » click "Clear Cache".
4. Check Whalen Fireplace Bluetooth App app permissions. If any of these permissions required to use your device's features are disenabled, Whalen Fireplace Bluetooth App might not work.
5. Uninstall and reinstall Whalen Fireplace Bluetooth App. If nothing else has worked, completely uninstall Whalen Fireplace Bluetooth App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Whalen Fireplace Bluetooth App not working

2. Fix Whalen Fireplace Bluetooth App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Whalen Fireplace Bluetooth App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Whalen Fireplace Bluetooth App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Whalen Fireplace Bluetooth App may not be able to connect to the Internet when running in the background.