Contact JOANN Customer Service

Why should I report an Issue with JOANN - Shopping & Crafts?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jo-Ann Stores to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Express your creativity & share your own DIY projects. * Enjoy our free JOANN Smiles program and we'll send you personalized rewards, coupons and offers. * Present and scan your JOANN Smiles Reward code barcode at checkout to track your purchases and earn more rewards. * Take advantage of bonus discount days, birthday rewards, and other special surprises along the way. * Browse and shop weekly ads.

2. Now, view weekly ads with pinch and zoom. * Browse projects or create your own how-to project to share with the #handmadewithjoann community. * Share your Story with the Joann community.

3. Shop in the app, join our rewards program, shop the weekly ad, get coupons and personalized deals, or browse thousands of projects for inspiration.

4. JOANN is the nation’s leading fabric and craft retailer with a great product selection, knowledgeable customer service, and class offerings for all ages.

5. Explain how and why you live a handmade life.

6. Download the latest JOANN app and be part of a community of people who love to make things with their hands, hearts and minds.

1. You click into a product page, and every time you change colors (or other options), or add to cart, or almost any action you can think of, it makes the phone vibrate.

2. I guess I have to get my supplies on ebay.I hate the this APP! I use it because they offer discounts for app users but trying to organize your cart is INSANE.

3. Tried restarting my phone, and uninstalling and reinstalling the app with no luck.This app suddenly refused to let me use it while in the checkout line because it insisted on an update before I could use any coupons.

4. The cart does not list items, just the number of items in the cart and the the total cost.

5. Each time I try to remove items from my cart, the ones I previously removed pop back up.

6. I am a long-time fan and Joann shopper, so I will continue getting my fabric here, but it isn't feasible for me to make it to the store regularly.I have tried to place an order for almost a week now.

7. It's not user friendly when placing online orders, prices change, can't easily read the product and price, etcThe app crashes constantly.

8. Otherwise, it's useful when it's not crashing, but a lot of things take way too long to load (granted, that's true even when using just the website).Lots of bugs, glitches, crashes and errors.

9. Then one time it got stuck while I was trying to update it in the Playstore.

10. The lack of any option to skip the update until later shows a lack of consideration for both customers and register employees.

11. I know I can't be the only one who is dealing with this problem.Constantly crashes, especially when you try to select a color for fabric, dye, etc.

1. Fix JOANN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JOANN: Restarting the app will resolve most errors.
2. Update the JOANN App. Here is how:
   1. On Android goto PlayStore » Search for "JOANN" » Open JOANN - Shopping & Crafts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JOANN » click "UPDATE".
3. Clear JOANN - Shopping & Crafts app cache: Clearing cached data will force your app to retrieve the latest data directly from JOANN servers.
   1. On Android, goto Settings » Apps » Select "JOANN - Shopping & Crafts" » click Storage » click "Clear Cache".
4. Check JOANN app permissions. If any of these permissions required to use your device's features are disenabled, JOANN might not work.
5. Uninstall and reinstall JOANN. If nothing else has worked, completely uninstall JOANN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JOANN not working

2. Fix JOANN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JOANN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JOANN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JOANN may not be able to connect to the Internet when running in the background.