Published by Facebook on Feb 29, 2024

Report an issue with Meta Business Suite.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Meta Business Suite?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Facebook to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Meta Business Suite

1. Grow your business and connect with more people with Meta Business Suite.

Meta Business Suite Customer Insights

1. :-) Mets doesn't show what time a message was sent or seen, but regular Messenger does.

2. I thought that this might give me a way to change the schedule on a scheduled post, but it doesn't even show scheduled posts.

3. Business suite, Creator studio and the Facebook app.super glitchy and does not have all the controls of desktop option.

4. A lot of the messages and inbox notifications show up blank or don't show full history.

5. I have to switch accounts on the fb app to be able to open messages on the business suite app.

6. I expected it to be as good as Messenger, but it isn't in that respect.The app gives notifications but when you select notifications that doesn't always take you where it needs to go.

7. It shows active posts, but when you switch to scheduled it doesn't show anything.

8. Extremely glitchy and frustrating.THIS APP HAS BEEN ABSOLUTELY HORRIBLE THE LAST 2 MONTHS! It shows already read messages unread.

9. Doesn't seem to integrate well with all the different Instagram and Facebook pages and products.

10. When getting new messages, they don't show up but you get notifications for messages you've already responded to.

11. - When trying to review posts I can't get a full view of all the photos and content without clicking edit, and then I can't close the post without either changing at least one thing or discarding it completely.

Steps to Troubleshoot & Fix Meta Business Suite Issues

1. Fix Meta Business Suite Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Meta Business Suite: Restarting the app will resolve most errors.
  2. Update the Meta Business Suite App. Here is how:
    1. On Android goto PlayStore » Search for "Meta Business Suite" » Open Meta Business Suite » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Meta Business Suite » click "UPDATE".
  3. Clear Meta Business Suite app cache: Clearing cached data will force your app to retrieve the latest data directly from Meta Business Suite servers.
    1. On Android, goto Settings » Apps » Select "Meta Business Suite" » click Storage » click "Clear Cache".
  4. Check Meta Business Suite app permissions. If any of these permissions required to use your device's features are disenabled, Meta Business Suite might not work.
  5. Uninstall and reinstall Meta Business Suite. If nothing else has worked, completely uninstall Meta Business Suite then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Meta Business Suite not working


2. Fix Meta Business Suite Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Meta Business Suite be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Meta Business Suite not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Meta Business Suite may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello i cant drag or attached in my message box in my meta suite using my PC and Desktop, but in my phone its working https://www.loom.com/share/357e44c4729d4667a8cf2be71746f263

    — by Caycie 1 year ago

  • hello ( first excuse my English im a French Canadian) So ..Facebook disabled my facebook account for no valid reason. Your algorithm does not take the context of the words and a post about the fact that I couldn't find a place for my son in daycare for since he is a boy may cause me to lose my business ( use the name penis and child in the same sentence because the daycare prefer to have girls so I said that if your child have a penis good luck to find a place ) you see how ridiculous this is ???. My professional account is linked with my personal page ( siite business) im a wedding photographer. It's my business that I've been up my own for 2 years and in 1 single post for no good reason I risk losing it because of Facebook ???most of my clients came from my Facebook pages if I lose it I lose my job . Of course, I have already appealed, but the 24-hour delay without any guarantee of recovering my professional account is causing me untold stress. please help me i am in panic losing my business
    my address linked to my facebook account:
    jennifer-gagnon@redacted
    my full name: Jennifer Gagnon

    — by Jennifer Gagnon 1 year ago