Published by Lithium Lab Pte Ltd on Mar 5, 2024

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Why should I report an Issue with EWA: Learn English & Spanish?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lithium Lab Pte Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact EWA: Learn English & Spanish image 1 contact EWA: Learn English & Spanish image 2

EWA Customer Insights

1. after 2 lessons I wasnt allowed to progress forward unless I paid for the subscription, now I feel as if I'm wasting my money by having to spend time within my paid subscription rushing through these beginning lessons of words/phrases I already know.It starts out kind of slowly, but you end up getting hooked into more and more by the clever clips you listen to.

2. I also wish more of the words were underlined (which brings up the translation) in the text.I took a quiz prior to starting the lessons.

3. You go through a quick quiz to determine your language level and even though I'm intermediate, I was started off on Hola and Cómo está.

4. When playing one of the games or reading a text, you can select words "to learn" but I wish that option was available in the other game as well.

5. I went through and did a vocabulary test and was given the level of intermediate but still couldn't find an easy way to jump past all the introductory content.

6. The lessons are short enough I can log on between things and complete a quick lesson, master a conceptVery glitchy and frustrating at least on Android.

7. I only wish the test at the beginning to gauge level of understanding was actually used to put me at an appropriate starting point.

8. Using movie clips and actual stories brings the language to life.

9. The movie clips are too simple even though it claimed it would send me to the right level and then started with absolute beginner.

10. Good luck developers.The concept of how the app is teaching a language is interesting, I can see myself using this a good bit.

11. Somebody spent a lot of time and care to find those clips from movies, TV shows, podcasts and other media.

Steps to Troubleshoot & Fix EWA Issues

1. Fix EWA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EWA: Restarting the app will resolve most errors.
  2. Update the EWA App. Here is how:
    1. On Android goto PlayStore » Search for "EWA" » Open EWA: Learn English & Spanish » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EWA » click "UPDATE".
  3. Clear EWA: Learn English & Spanish app cache: Clearing cached data will force your app to retrieve the latest data directly from EWA servers.
    1. On Android, goto Settings » Apps » Select "EWA: Learn English & Spanish" » click Storage » click "Clear Cache".
  4. Check EWA app permissions. If any of these permissions required to use your device's features are disenabled, EWA might not work.
  5. Uninstall and reinstall EWA. If nothing else has worked, completely uninstall EWA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EWA not working


2. Fix EWA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EWA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EWA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EWA may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I would like to delete my account for personal reasons

    — by Anis 1 month ago

  • Please I cancelled this EWA language by deleting and now they are charging me 49 $ dollars in my credit card. Please cancelled it and get my money back.

    — by Edgar 1 year ago

  • Please help me to cancel this subscription.I have been charged twice this month.

    — by Izabela Hoffman 1 year ago

  • I cancelled. I was charged. Can I get refund?

    — by Wesley McKinley 1 year ago

  • Hello,
    I’m writing this email for subscription reimbursement. I signed up for the one week free trial with EWA but the app took my money for a one year subscription without my noticing.

    — by Asma Ellafi 1 year ago

  • Good but i havant got enought time for use

    — by Lenhardt Gergő 2 years ago

  • Hello, I never intended to purchase this app and I was charged for both last year and this year. I would like a refund for the charge on 11/03 and I would like to cancel my subscription. I don't know how to cancel on my ipad and I never intended to buy this and was charged for now 2 years! Please kindly refund the most recent transaction on 11.03.

    — by Samah Ragab 2 years ago

  • I signed up for a free trial and canceled the subscription because it was not a service I could use effectively. I just looked at my app store subscriptions and it looks like I was charge $99 for a yearly service!! I would like a refund asap because I most certainly cancelled this within the app and I should not have been signed up for a subscription.

    — by Shannon Timmann 2 years ago

  • I tried the trial and on the day the trial ended, I stopped the trial, but they charged me $100.00 anyway for a year. I would not mind trying it for a month for $15.00 but not pay the $100.00

    — by Charles Scurich 2 years ago

  • To whom it may concern,

    Unfortunately my granddaughter pressed on the subscription icon and a extensive amount of money was taken out of my account without my consent.

    I have now cancelled my subscription as soon as I found out the same day. I am now asking you for my money to be refunded to my account, I will also be raising this concern with the bank and raising dispute for this to be challenged. I will promptly be expecting a reply back.

    — by Deyssi Torres 2 years ago

  • I would like to cancel my EWA LANGUAGE APP

    — by Paul rea 2 years ago

  • Hi I want to cancel my account...

    — by Parniyan Mokari 2 years ago

  • EWA:Learn English Language

    I downloaded this app and wanted to see how it works.
    and I didn't like it so I got to setting and unsubscribe it.
    Mostly the app says offering a couple of days for free.
    I knew about it. so I made sure it was unclicked by yearly or monthly or weekly.
    It was non-clicked and I delete that app right away.
    now I found out it charged a whole a year fee and I looked at my setting again. It was on the active list
    but still, I don't see the 'check' mark next to period.
    Even there is no option to cancel the subscription.
    This is totally a scam. I saw this app thru youtube. people would try but if it does not work, we should cancel it.... I am so upset and please help me to cancel it and refund the fee, please.

    — by Joy J Brennan 2 years ago