Published by Epic Systems Corporation on May 1, 2023

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Why should I report an Issue with MyChart Bedside?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Epic Systems Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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MyChart Bedside Customer Insights

1. "Assist pt with SETTING UP A PIN, ACCEPTING TERMS AND CONDITIONS, AND ADD A PHOTO OF THE PATIENT (IF THEY CHOSE)." Then after ALL of that and all the decision-making the pt has to do (maybe they want to spend 10 min reading terms and conditions, and gosh, what selfie do they want to use, etc), THEN the nurse says the prewritten scripting about how to navigate the program! Part of that script is to tell pt that we will "find the proper person" to assist the patient if they have further questions".

2. THEN: [FOLLOWING QUOTES ARE TAKEN DIRECTLY FROM OUR MANAGEMENT'S WRITTEN EDUCATION FOR NURSES.] "Log into computer>Hyperspace>open patient's chart (verify identity)>Bedside Tablets activity>Document tablet name, click activate, scan code with tablet (See quick start guide for complete info).

3. I will change my rating if I can get the ability to download just the plain "MyChart".very clear and concise.App never openedNurses don't have the time it takes to set this up!!! To begin, decide which pts may want to and be able to do this.

4. Developers should provide an option for patients to simply sign in via the MyChart portal.I must be to old, I am having trouble making this application to work.Very useful.

5. I would like to be able to download just "Mychart" on my chromebook for when my son is inpatient at Cincinnati Childrens hospital.

6. My question is, who is going to be taking care of my other patients while I invest an hour of my time doing all of this?! If this was my fulltime job I'd be more than happy to do it! It sounds like a cushy job and kind of fun really.

7. Add and open the program to the patient's actual hospital chart.

8. For some odd reason I can't download just "Mychart", I don't need mychart bedside.

9. Pray you, the nurse, can figure out how to use and navigate within every tablet brand and version known to man.

10. Explain the whole program to the patient.

11. Able to get a message to whoni need to n when ThanksWon't load.

Steps to Troubleshoot & Fix MyChart Bedside Issues

1. Fix MyChart Bedside Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart MyChart Bedside: Restarting the app will resolve most errors.
  2. Update the MyChart Bedside App. Here is how:
    1. On Android goto PlayStore » Search for "MyChart Bedside" » Open MyChart Bedside » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyChart Bedside » click "UPDATE".
  3. Clear MyChart Bedside app cache: Clearing cached data will force your app to retrieve the latest data directly from MyChart Bedside servers.
    1. On Android, goto Settings » Apps » Select "MyChart Bedside" » click Storage » click "Clear Cache".
  4. Check MyChart Bedside app permissions. If any of these permissions required to use your device's features are disenabled, MyChart Bedside might not work.
  5. Uninstall and reinstall MyChart Bedside. If nothing else has worked, completely uninstall MyChart Bedside then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MyChart Bedside not working

2. Fix MyChart Bedside Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make MyChart Bedside be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MyChart Bedside not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MyChart Bedside may not be able to connect to the Internet when running in the background.

Reported Issues