contact MyChart Bedside

Contact MyChart Bedside

Published by Epic Systems Corporation
Updated: Sep 1, 2022



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Why should I report an Issue with MyChart Bedside?


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  2. Pulling issues faced by users like you is a good way to draw attention of Epic Systems Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



MyChart Bedside Features and Description

MyChart Bedside is your portal for engaging with your care while admitted to the hospital. Empower yourself and your family with access to your care team, clinical data, and health education. MyChart Bedside uses your hospital’s medical record system to securely show you information, so check with your care team to see if the system supports it. Access MyChart Bedside in two ways: • Bedside in MyChart Mobile: use the MyChart app to access many Bedside features from your personal iOS or Android mobile device. • Bedside for tablet: give yourself the complete Bedside experience on an iOS or Android tablet, including features for contributing documentation and communicating with the care team. This application requires a hospital-provided or personal tablet. In both Bedside for tablet and Bedside in MyChart Mobile, you can see: • The treatment team with bios and role descriptions for each person. • Patient education. • Inpatient medications and lab results. • Hospital health issues. • Your patient schedule, including medication times, nursing tasks, surgeries, and more. • Inpatient questionnaires. • Dining menus and ordering options. • Inpatient video visits using Epic video visits. • Your hospital’s apps, websites, and other integrated content. In addition, in Bedside for tablet, you can use these communication and documentation features: • E-signature forms. (No signature pad needed.) • Bedside chat, for non-urgent messages to the care team. • Notes, including patient-recorded audio or video and shared clinical notes. • Non-urgent requests. Note that what you can see and do within the MyChart Bedside app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. Have feedback about the app? Email us at [email protected]

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