Published by Embroidermodder Team

Report an issue with Embroidery Viewer.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Embroidery Viewer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Embroidermodder Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Embroidery Viewer image 1 contact Embroidery Viewer image 2

Embroidery Viewer Customer Insights

1. But recently a message has come up that it has stopped working..I uninstalled it, then reinstalled but the same message returned...A real shame as it opened and read my embroidery files....now I cannot use my designs at all..I have emailed the company...so, I will have to wait and see....It is a good app for viewing designs in the mobile...but it need a little update that is ..inspite of mentioning CILOUR CODE for the thread/teacging ,it should mention the number of the colours/teachings..so it would be easy to do the task .it is difficult to count again and again the colour or number at which point/teaching the person is working...i hope you understand what i mean to say...hoping for the update...if your looking for a way to view your embroidery files this app does it.

2. I'm sure it reads other embroidery files too I just use the .pes. Thanks for creating this appDoes what it says on the tin..... my only problem is that I work for a business that has an industrial embroidery machine, and I need to be able to see the runtime of the design.

3. It said the files not supported....Hate this app.. it is scam appwill not open pes files to view, however the description for the app says it will, at least not on a chromebook, I tried both versionsSent files are not opening in our WhatsApp while received files are opening.

4. All I did was type "android program to read .DST files" in my browser and Embroidery Viewer came up.

5. I downloaded the program and it easily allowed me to view all 130 patterns downloaded so that I could rename the files.

6. be much better if it read ALL embroidery files.

7. but cant figure out what embroidery files it supports.

8. like SewIconz for MicrosoftThis app is very worst because when I clicked many times of my files, it said the files not supported.. there also empty picture.

9. My mother bought me a brother's machine (newbie here) and said it would take either .DST or .PES files.

10. You just select the file then view as image then embroidery viewer and it comes up.

11. I dl to my Samsung note 8 and reads all my brother ".pes" files.

Steps to Troubleshoot & Fix Embroidery Viewer Issues

1. Fix Embroidery Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Embroidery Viewer: Restarting the app will resolve most errors.
  2. Update the Embroidery Viewer App. Here is how:
    1. On Android goto PlayStore » Search for "Embroidery Viewer" » Open Embroidery Viewer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Embroidery Viewer » click "UPDATE".
  3. Clear Embroidery Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from Embroidery Viewer servers.
    1. On Android, goto Settings » Apps » Select "Embroidery Viewer" » click Storage » click "Clear Cache".
  4. Check Embroidery Viewer app permissions. If any of these permissions required to use your device's features are disenabled, Embroidery Viewer might not work.
  5. Uninstall and reinstall Embroidery Viewer. If nothing else has worked, completely uninstall Embroidery Viewer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Embroidery Viewer not working


2. Fix Embroidery Viewer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Embroidery Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Embroidery Viewer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Embroidery Viewer may not be able to connect to the Internet when running in the background.

Reported Issues

More from the developer