contact Electroneum

Contact Electroneum

Published by Electroneum Ltd
Updated: Mar 3, 2023

Report an issue with Electroneum.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Electroneum?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Electroneum Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Electroneum Features and Description

ETN is a leading mobile cryptocurrency. Download the ETN App to access your ETN Online Wallet, pay friends, family or businesses. ETN is available through exchanges or can be earned at ETN has developed a brand-new disruptive ecosystem for vendors & operators. Working within regulatory guidelines, creating user confidence and security. ETN has one of the largest communities in the cryptocurrency market! For further details on ETN, visit

contact Electroneum image 2   contact Electroneum image 2

Troubleshoot and Solve Common Electroneum Issues

How to Fix Electroneum Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with Electroneum, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if Electroneum is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter Electroneum user reports here >>. If other users are reporting that Electroneum is down, you'll need to wait until Electroneum itself fixes the issue.

  2. Clear Electroneum app cache: Clearing cached data will force.....

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Not a complaint just an issue, I work on a local shop, have no account no pay slip no nothing, how am I supposed to pass the third check and give proof of salary?

    — by Labeed Ahmad 9 months ago

  • After a long time I'm back on electroneum and when I want to login that say my account is locked, please fix it asap

    — by Bly Emmanuel 11 months ago

  • I created Electroneum account to be able to move my ETN's from Paper Wallet. During account set up process my address data was not marked by the system as a required info, so I left it blank and account was openned and I transfered my ETN coins into it. Then when I wanted to move ETN tokens out, system asked me to proceed with KYC asking for the proof of my address. I sent the document confirming my address but it was not aproved as not matching data provided during account setup process (no address provided). So I went through support to add the address to account data but it is terrible process. Complete lack of communication, no replies from support's zen desk despite my few more attempts and account is blocked for more then a mont now, with my founds frozen on it. The support ticket # is 36079 - still unsolved and unanswered.

    — by Agnieszka 1 year ago

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