Published by Electroneum Ltd on Mar 20, 2024

Report an issue with Electroneum.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Electroneum?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Electroneum Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Electroneum image 1 contact Electroneum image 2

About Electroneum

1. Manage your ETN Online Wallet from within the ETN App, where you can pay friends, family, or businesses in ETN, almost anywhere in the world.

2. Earn in ETN as a Digital Task freelancer on AnyTask. com and get paid directly into your ETN Online Wallet.

3. ETN is a mobile cryptocurrency developed for real world usage.

4. Download the ETN App today to easily access your ETN Online Wallet.

5. Generate QR codes that make transferring ETN a simple transaction.

6. The ETN-Network has one of the largest communities in the cryptocurrency market.

Electroneum Customer Insights

1. I've been using it since June, and getting payouts every couple days (worth maybe a dollar or two a month, but I had hopes for ETN rising in price and how're you going to complain when it doesn't really eat up much system resources?) Now the app crashes all the time, and seems to like to turn itself off whenever I stop looking at my phone.

2. And no increase? Even when I have the app opened, no increase? I've updated, checked permissions, synced, allowed background running, cleaned and disabled other apps... Still nothing? And now, the pending balance disappeared... Worthless!free cryptocurrency, that's really all, if it does well, it does well, if not, you've not really lost anything.

3. I'm not going to hang out on my phone 24/7 constantly making sure the thing is still running just to earn an extra buck or two a month.

4. Definetely not something you can set and forget.That's a very nice app, but I am disappointed about one thing: I tried to pay my phone credit and I chose the 5 euro option (5.63 total cost).

5. Also, it is slow when it comes to adding money into total account equity, it had one number for my transaction amounts and another for my total account value.

6. But if they can't fix something as simple as keeping the app connected and not unexplainable closing, then I have second thoughts about even keeping the app on my phone.The first two wallet transfers went smooth.

7. Most of the time the numbers are stuck and won't add up for hours I mean hours of mining goes in vain.

8. Stucks forever for connecting to the server afterking on "Start mining" button, it just won't start mining... have to restart the app too many times for it to work.

9. Often I check the progress and it's stopped running in the background and needs logging in again.

10. Overall the app is great, a very nice idea to pay with coins instead money.It has been better, started using this a year ago.

11. There's no reason to have to update your wallet before being able to check how much it translates to in other currencies.

Steps to Troubleshoot & Fix Electroneum Issues

1. Fix Electroneum Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Electroneum: Restarting the app will resolve most errors.
  2. Update the Electroneum App. Here is how:
    1. On Android goto PlayStore » Search for "Electroneum" » Open Electroneum » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Electroneum » click "UPDATE".
  3. Clear Electroneum app cache: Clearing cached data will force your app to retrieve the latest data directly from Electroneum servers.
    1. On Android, goto Settings » Apps » Select "Electroneum" » click Storage » click "Clear Cache".
  4. Check Electroneum app permissions. If any of these permissions required to use your device's features are disenabled, Electroneum might not work.
  5. Uninstall and reinstall Electroneum. If nothing else has worked, completely uninstall Electroneum then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Electroneum not working


2. Fix Electroneum Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Electroneum be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Electroneum not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Electroneum may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Not a complaint just an issue, I work on a local shop, have no account no pay slip no nothing, how am I supposed to pass the third check and give proof of salary?

    — by Labeed Ahmad 1 year ago

  • Bonjour,
    J'aimerais que l'on supprime définitivement mon compte utilisateur "electroneum" car je ne l'utilise pas, aucun intérêt pour moi.

    — by Burhan Feyzullah 2 years ago

  • After a long time I'm back on electroneum and when I want to login that say my account is locked, please fix it asap

    — by Bly Emmanuel 2 years ago

  • I created Electroneum account to be able to move my ETN's from Paper Wallet. During account set up process my address data was not marked by the system as a required info, so I left it blank and account was openned and I transfered my ETN coins into it. Then when I wanted to move ETN tokens out, system asked me to proceed with KYC asking for the proof of my address. I sent the document confirming my address but it was not aproved as not matching data provided during account setup process (no address provided). So I went through support to add the address to account data but it is terrible process. Complete lack of communication, no replies from support's zen desk despite my few more attempts and account is blocked for more then a mont now, with my founds frozen on it. The support ticket # is 36079 - still unsolved and unanswered.

    — by Agnieszka 2 years ago