Published by DoubleMap on Feb 27, 2024

Report an issue with DoubleMap Bus Tracker.
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Why should I report an Issue with DoubleMap Bus Tracker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of DoubleMap to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DoubleMap Bus Tracker

1. Some of the bus and shuttle systems with DoubleMap bus tracking include CityBus of Lafayette, Indiana University (IU), Georgetown University, Bloomington Transit, University of Cincinnati (UC), and Columbia Missouri.

2. DoubleMap allows riders to track the exact location of a bus in real time for your city.

3. Don't waste a minute of it waiting at a bus stop.

4. We know how busy your day is.

5. More transit systems are being added to DoubleMap all the time! (Please note that searching for "DoubleMap" is more effective than searching for "Double Map".

DoubleMap Bus Tracker Customer Insights

1. Also, sometimes it doesn't show the whole route, just the part of the route the bus is currently on, which is very frustrating when you're trying to plan your travel and the shuttle route changes at an unknown time.The latest update was a failure.

2. At least with my old bus app, if the arrival times were off I could look at the busses on the route to guess when they'd show up, but on here the buses don't even move half the time! And the other day a bus showed up at my stop whenever there were no signs of it being registered on the app.

3. On the few occasions it does work, it does it just fine.I really love the app but Ive had issues with it not working in the past, and I've been completely unable to use it for nearly two weeks now, because all I get is it tell me that I'm offline and to connect to the wifi, but it's the only app I've had any issues with, really hoping this issue is fixed because it was really handy to have, when it works.Sometimes it works sometimes it doesn't.

4. Hasn't been updated in over two years, any university still using this system as their default should push for a new platform.This app has the makings of something great! I've found it difficult to change from one route to another.

5. It works ok for showing my university's shuttle system, but information density is low and it had trouble when shuttles are shifting from the afternoon to evening schedules.

6. Even when it shows on the route it doesn't move at all before disappearing after minutes.

7. Other times the routes don't show up, I have tried to unistalll and reinstall the app hoping it would work but unfortunately it bugs out to often.

8. If it actually worked most of the time then it would be 5 stars because it is an easy to use app, it just never works.I use this app with the Yale shuttle system, and it's pretty annoying.

9. When I've tried to check out a second bus route it repeatedly returns to my first route inquiery.

10. Sometimes bus shows up a split second and it was not even on the route.

11. It also doesn't reliable save the list of routes I want it to show.

Steps to Troubleshoot & Fix DoubleMap Bus Tracker Issues

1. Fix DoubleMap Bus Tracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DoubleMap Bus Tracker: Restarting the app will resolve most errors.
  2. Update the DoubleMap Bus Tracker App. Here is how:
    1. On Android goto PlayStore » Search for "DoubleMap Bus Tracker" » Open DoubleMap Bus Tracker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DoubleMap Bus Tracker » click "UPDATE".
  3. Clear DoubleMap Bus Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from DoubleMap Bus Tracker servers.
    1. On Android, goto Settings » Apps » Select "DoubleMap Bus Tracker" » click Storage » click "Clear Cache".
  4. Check DoubleMap Bus Tracker app permissions. If any of these permissions required to use your device's features are disenabled, DoubleMap Bus Tracker might not work.
  5. Uninstall and reinstall DoubleMap Bus Tracker. If nothing else has worked, completely uninstall DoubleMap Bus Tracker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DoubleMap Bus Tracker not working


2. Fix DoubleMap Bus Tracker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DoubleMap Bus Tracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DoubleMap Bus Tracker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DoubleMap Bus Tracker may not be able to connect to the Internet when running in the background.

Reported Issues