Published by MeitY, Government of India on Mar 5, 2024

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About DigiLocker

1. DigiLocker is a key initiative under Digital India, the Government of India's flagship program aimed at transforming India into a digitally empowered society and knowledge economy.

2. Targeted at the idea of paperless governance, DigiLocker is a platform for issuance and verification of documents & certificates in a digital way, thus eliminating the use of physical documents.

3. You can now access your documents and certificates from your DigiLocker on your mobile devices.

DigiLocker Customer Insights

1. - Please add these features ASAP.This app is trash , i am a new user when i create new account and fill all the details and for the security pin the key pad doesn't work and for filling the rest details it works , tried to uninstall and reinstall but this doesn't work , typical government useless website and apps , very famous not to work when needed , didn't even use the app and just it shows how it works , there's no option for zero stars.Pathetic Programming.. 1.

2. Beware once access shared to 3rd party, they can access complete digilocker content, no option to regulate access to specific file or them access.. Govt should think about privacy, safety before implementing features like this.. Holds a big flaw.After two recent updates I'm not able to login to my account ! While signing in it keeps on saying: oops! There is no internet connection!!!? Please check your network connection .

3. How worst service is this.Please add some options to check in which devices someone digilocker account are signed in at that time as currently it can signed in more than one devices at same time.It will help the user to know in which devices his account was signed in and prevent potential misuse of his account.

4. [Original Issue] All documents issued earlier disappeared, can't view them anymore.This app is overall great amd user friendly but there is one issue, this application lags a lot and crashes frequently.

5. No "select all" option to delete or upload files.No option to create a folder.Need to select single file to upload or delete files.

6. This has caused undue delay in the processing of my passport application and has been a great inconvenience.This app is Good, but it lacks some important features.

7. Although I have full network, still keeps repeating, no use of this app especially while traveling, I've to carry all my documents![Update] Issue got resolved after updating to latest version.

8. Overall great and wonderful application!Event small scale company can create an excellent application in minimal budget.

9. Recent activity shows authorised linking, but doesn't have option to unlink them.

10. Despite having my documents on DigiLocker and having self-attested the Xerox copies, I was informed that my documents were not accepted.

11. Some documents don't add to "ISSUED document" and shows "Error" while adding them (i.e. Cast certificate, University diploma etc.), 4.

Steps to Troubleshoot & Fix DigiLocker Issues

1. Fix DigiLocker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DigiLocker: Restarting the app will resolve most errors.
  2. Update the DigiLocker App. Here is how:
    1. On Android goto PlayStore » Search for "DigiLocker" » Open DigiLocker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DigiLocker » click "UPDATE".
  3. Clear DigiLocker app cache: Clearing cached data will force your app to retrieve the latest data directly from DigiLocker servers.
    1. On Android, goto Settings » Apps » Select "DigiLocker" » click Storage » click "Clear Cache".
  4. Check DigiLocker app permissions. If any of these permissions required to use your device's features are disenabled, DigiLocker might not work.
  5. Uninstall and reinstall DigiLocker. If nothing else has worked, completely uninstall DigiLocker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DigiLocker not working


2. Fix DigiLocker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DigiLocker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DigiLocker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DigiLocker may not be able to connect to the Internet when running in the background.

Reported Issues