Published by Char-Broil, LLC. on Nov 16, 2023

Report an issue with Char-Broil SmartChef Gas Grill.
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Why should I report an Issue with Char-Broil SmartChef Gas Grill?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Char-Broil, LLC. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Char-Broil SmartChef Gas Grill Customer Insights

1. Then used an Android phone to connect it, upgrade the firmware (5 min), then turned off the hotspot and changed the settings back to my home WiFi (select grill, 3 lines, Settings, Network Setup).

2. They say, "this is what we recommend" and "we cannot change this on our end." The furthest I got was to make a product complaint through customer service.Finally got it working by having it connect to an iPhone hotspot with all lowercase letters for network name and 10 numbers for a password.

3. So glad we stuck it out for the new panel and didnt return the grill.App does not connect to WiFi unless you are on 2.4 GHz and have no special characters in your WiFi.

4. It does not work at all and will annoy the hell out of you trying to get to go online.Upon assembling the grill the app wouldn't connect at all.

5. Grill switched over to home network and app said, "Oops, failed to connect." Now app keeps insisting that I need to connect to the softAP and setup the grill.

6. The people in the customer service aren't really any help either.Tried to connect to the grill, following the steps provided.

7. I have a "basic" grill that only works when plugged in.Just bought new grill and tried to connect.

8. Couldn't someone at Char-broil take a day to enter the numbers from their website into the app database? What gives?Same as others, can't connect to internet even with my wireless router 4ft away.

9. When it works it's a nice grill but it doesn't work alot of the time.

10. Being able to set the grill temperature and monitor the meat thermometer is super convenient.

11. Will be taking back and buying another brand.Finally Works! After talking with tech support and changing my home network password to contain no special characters the app finally connected.

Steps to Troubleshoot & Fix Char-Broil SmartChef Gas Grill Issues

1. Fix Char-Broil SmartChef Gas Grill Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Char-Broil SmartChef Gas Grill: Restarting the app will resolve most errors.
  2. Update the Char-Broil SmartChef Gas Grill App. Here is how:
    1. On Android goto PlayStore » Search for "Char-Broil SmartChef Gas Grill" » Open Char-Broil SmartChef Gas Grill » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Char-Broil SmartChef Gas Grill » click "UPDATE".
  3. Clear Char-Broil SmartChef Gas Grill app cache: Clearing cached data will force your app to retrieve the latest data directly from Char-Broil SmartChef Gas Grill servers.
    1. On Android, goto Settings » Apps » Select "Char-Broil SmartChef Gas Grill" » click Storage » click "Clear Cache".
  4. Check Char-Broil SmartChef Gas Grill app permissions. If any of these permissions required to use your device's features are disenabled, Char-Broil SmartChef Gas Grill might not work.
  5. Uninstall and reinstall Char-Broil SmartChef Gas Grill. If nothing else has worked, completely uninstall Char-Broil SmartChef Gas Grill then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Char-Broil SmartChef Gas Grill not working


2. Fix Char-Broil SmartChef Gas Grill Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Char-Broil SmartChef Gas Grill be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Char-Broil SmartChef Gas Grill not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Char-Broil SmartChef Gas Grill may not be able to connect to the Internet when running in the background.

Reported Issues